Susan Moore | Page 6

Wow, simply amazing One word I have to say about Duval ford is “WOW”. We purchased an SUV from them less than a year ago for my fiancé. We ended up at Duval Ford because One word I have to say about Duval ford is “WOW”. We purchased an SUV from them less than a year ago for my fiancé. We ended up at Duval Ford because we had such a bad experience at another dealership and I called them and explained what happened and they assured me they were different. Man, were they right! I just wish we would have gone to them first, but they were farther away from where we lived. We had a great experience with them when we purchased the SUV so I went back to them a month ago to inquire about a new truck. Long story short, we dealt with Kevin (GM), Rafeal (VP), David “Gunny” (Sales Rep) and his Wife Susan (Sales Rep). We felt that We were overloaded with kindness in a great way. Everyone bent over backwards to help us out and make us happy! We were in and out in an hour and drove off in another Ford vehicle as another very satisfied Duval Ford customer! I highly, highly recommend Duval Ford. They are all amazing individuals that truly care about ones experience in purchasing a vehicle from them. I will continue to purchase all further vehicles from them! Sincerely, Chris A very happy customer More

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Prompt service The service department got me in & out in a timely manner. They were very efficient. Exceptional service. Susan Moore went over & above to see that my The service department got me in & out in a timely manner. They were very efficient. Exceptional service. Susan Moore went over & above to see that my needs were met. More

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Great overall purchase experience! Recently retired form the Nassau County School District after 33+ years. Have purchased numerous fleet vehicles over the years, also have have purchas Recently retired form the Nassau County School District after 33+ years. Have purchased numerous fleet vehicles over the years, also have have purchased 2 used vehicles for personal use within the last 3 years (also purchased a 1985 pickup in 1984!). Recently went to work for another company and was in need of a new pickup. Staff was great to deal with, answered all questions and concerns, gave me a great price, made zero % interest possible. Susan Moore was very knowledgeable of the truck I choose and and explained all all options to me very well. Seems as if everyone went above and beyond to make my buying experience very pleasant. Also, "hats off" to Mr. Will Law for making the deal work for me and keeping the overall price within my personal budget, Job well done! More

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new carsfor the family Went to the dealership to have my 2012 F150 serviced. Susan Moore, a friend and great salesperson, was telling my wife of the great deals going on an Went to the dealership to have my 2012 F150 serviced. Susan Moore, a friend and great salesperson, was telling my wife of the great deals going on and mentioned we could probably trade her 2014 Expedition on a new 2018 smaller car and get us out of negative equity we incurred when it was bought. After picking out a 2018 Explorer, we were finishing the paper work when Miss Susan told me they could put me into a 2018 F150 and actually lower my payments. We traded for two new Fords in less than 24 hours. Thanks Susan, You're great! More

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Great transaction 1. Everyone @the dealership is super nice and helpful 2. The dealership is attractive and clean 3. Susan Moore, our salesperson made the purchase p 1. Everyone @the dealership is super nice and helpful 2. The dealership is attractive and clean 3. Susan Moore, our salesperson made the purchase painless. She handled everything perfessionally and was very through in detailing the options of our purchase. Absolutely flawless. Car was very well detailed when received 4. We financed through FMC and Lionel was very thorough in what was in front of us More

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Service spray in bed liner Excellent service, taken in at the appointment time and took only 10 mins longer than what was estimated for me. Product looks great. Thank you to Su Excellent service, taken in at the appointment time and took only 10 mins longer than what was estimated for me. Product looks great. Thank you to Susan Moore for her outstanding customer service More

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Informative, courteous, and helpful. Mrs Susan Moore was very helpful in helping us make our decision. She help us get Ford benefit for veterans. She went over everything, and even ret Mrs Susan Moore was very helpful in helping us make our decision. She help us get Ford benefit for veterans. She went over everything, and even returned phone call after person. I would buy from this dealership, especially from her. Ford needs more sales personnel like her More

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Best Car Dealer I Have Ever Used. I have purchased a number of cars in my time and by any rating Duval Ford outranks them all. From sales to car care, I have received nothing but the I have purchased a number of cars in my time and by any rating Duval Ford outranks them all. From sales to car care, I have received nothing but the best of service. After purchasing three cars from Duval and having just one little problem with the first (immediately corrected), I don't think of going to any other source. I have dealt with two sales persons in this relationship and I can tell you that Susan Moore is top chair. She sold me the 2012 XLT and the 2015 Titanium. What professionalism and care she takes in handling her customers (at least me anyway). The service department is top notch as well. I have had the pleasure of purchasing and driving a Ford Edge 2007, a Ford Escape XLT 2012 and the best of them all is my present car, a Ford Escape 2015 Titanium and I have never seen under the hood of any of them. The only service ever used was Duval Ford. Thanks guys for a terrific ride. More

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NEVER BEEN SO HAPPY AND TREATED SO GOOD Thank you Susan Moore for such a great and unexpected experience from the dealership and you for taking to time to make my buying experience hassle f Thank you Susan Moore for such a great and unexpected experience from the dealership and you for taking to time to make my buying experience hassle free. More

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Great People From the moment my Wife and I pulled up, we had an awesome experience. Being that I was just doing some research on vehicles to purchase in the next From the moment my Wife and I pulled up, we had an awesome experience. Being that I was just doing some research on vehicles to purchase in the next 60 days and driving away with a 2017 used Ford Fusion should say a lot. After recently leaving another dealership just down the road with your typical Sales Hounds and not listening to your needs, Susan Moore at Duval Ford made our day. She listened to everything I said and was able to find the perfect car for me to test drive. The first and only car I test drove here at Duval Ford and my decision was made. All of the employees that assisted me here to include Charlie Barriger - Great Asset to Duval Ford, Randy Lindsey to end the sale experience and Dane the Dent Man made me a customer for life. I look forward to bringing both of my vehicles to the service department which I am sure will be just as good as my sales experience. Thank You #1 BIG DUVAL! More

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