Susan Roush
Susan Roush at Spitzer Ford Dubois, LLC

Susan Roush

Service Advisor

Spitzer Ford Dubois, LLC

3007 Blinker Pkwy
Du Bois, PA 15801

4.8
197 Reviews
4.8

197 Reviews

Write a Review

197 Reviews of Susan Roush

October 12, 2025

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Employee Rating

Very good service. Got oil change and inspection on time. Explained what was done and very friendly lady in service dept. More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 12, 2025

Spitzer Ford Dubois, LLC responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Spitzer Ford Dubois, LLC, we look forward to having you as a valued customer for many years to come!

September 29, 2025

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I always have a good experience whenever I need to get service done on my truck, they are very helpful an friendly More

by Steve
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Isaac Gallaher

Sep 29, 2025

Spitzer Ford Dubois, LLC responded

Hi Steve: It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Spitzer Ford Dubois, LLC!

September 29, 2025

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Told me that I needed more new parts to pass inspection that I really needed. More

by LARKODAVID
Recommend Dealer
No
Oct 02, 2025

Spitzer Ford Dubois, LLC responded

Thank you for providing this feedback, David, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

September 25, 2025

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Never in my life have I dealt with a dealer that has such friendly people. Always willing to help no matter what. They took care of my truck better than I could have ever expected. Even going above and beyon More

by joes642000
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Kenneth Crana Jr. , Tyler something. Answered the phone for service department

Sep 25, 2025

Spitzer Ford Dubois, LLC responded

Thank you for choosing Spitzer Ford Dubois, LLC. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

September 25, 2025

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Helpful staff. Explained what needed to be done and how it would be done. Good waiting area. More

by grillgang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 26, 2025

Spitzer Ford Dubois, LLC responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Spitzer Ford Dubois, LLC to be a positive one. Please don't hesitate to reach out if you need anything else.

September 18, 2025

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Not efficient will probably not go back too many people doing nothing standing around bye More

by wiffool07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ashley O'Ryan, Richard Pfaff

Sep 21, 2025

Spitzer Ford Dubois, LLC responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

September 10, 2025

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9:30 appointment and at 11:15 i went to the window to ask about my truck , just to be told the computers are down so they couldn’t fix my truck . What a waste of my time . Didn't even put my back seat head r More

by frostie_one61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Isaac Gallaher

Sep 14, 2025

Spitzer Ford Dubois, LLC responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time.

August 30, 2025

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Employee Rating

Staff was really kind and helpful with my automotive needs. Join the v I p plan and definitely will return with any other automotive needs. More

by sr1091959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 30, 2025

Spitzer Ford Dubois, LLC responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

August 27, 2025

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They got me in right away. Checked out my vehicle and kept me informed. Sue was always friendly and answered all my questions in a timely manner. If I lived closer I would brin More

by mrugg4372
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 27, 2025

Spitzer Ford Dubois, LLC responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Spitzer Ford Dubois, LLC. We look forward to having you as one of our valued customers for many more years to come!

August 25, 2025

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Employee Rating

Spitzer Ford done an excellent job with the service on my truck. They got the truck completed well before my appointment time. More

by DSURKALA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 25, 2025

Spitzer Ford Dubois, LLC responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Spitzer Ford Dubois, LLC.

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