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Susan Rutledge

Overview Reviews (400) Inventory (554)

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Susan Rutledge

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Susan Rutledge | Page 3

Service Advisor

Braman Honda of Palm Beach

5200 Lake Worth Road
Greenacres, FL 33463

I'm a Jersey Girl who loves the beach and sunshine.

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4.9

400 Reviews

I'm a Jersey Girl who loves the beach and sunshine.

Overview Reviews (400) Inventory (554)

Dealership Experience

6 yrs, 4 mos

Industry Experience

19 yrs, 11 mos

Languages Spoken

English

4.9

400 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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400 Reviews of Susan Rutledge

February 14, 2024

Dealership Rating

Employee Rating

Susan did a great job assisting me with my vehicle needs in a timely manner. in a timely manner. More

by RPVOLS

Verified Customer

Recommend Dealer

Yes

Helpful 0

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Feb 14, 2024 -

Braman Honda of Palm Beach responded

Thank you so much for your excellent review! We are so glad that Susan had the opportunity to work with you, and we are thrilled that you found your experience with us here at Braman Honda of Palm Beach to be a positive one. Please don't hesitate to reach out if you need anything else. Walter Salvatierra Fixed Ops Director 561.621.7380 walters@bramanhondapb.com

February 14, 2024

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Employee Rating

I want to thank Susan for getting me through the 3 weeks without my car due to the electric power steering gearbox had to be replaced on my vehicle that had only 5762 miles on it. It was upsetting at first without my car due to the electric power steering gearbox had to be replaced on my vehicle that had only 5762 miles on it. It was upsetting at first but after I had made contact with American Honda they expeditated getting the part to Braman faster then waiting until April . I know I was a pain to Susan put as my service advisor she was fantastic and kept me informed. Even Rodney Lau the service manager was fantastic handling my issues along the way. Brman should be so lucky to have these great employees More

by 5GOLDENS

Verified Customer

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Rodney Lau

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Feb 14, 2024 -

Braman Honda of Palm Beach responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Susan delivered such a great experience! Walter Salvatierra Fixed Ops Director 561.621.7380 walters@bramanhondapb.com

February 12, 2024

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Employee Rating

Good luck with that oneself and keep on doing your best for the future c for the future c More

by KIMrichards143

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: William Kendi, Nicholas Salabarria, Lidorys Boan, Besim Sehou, Eric Love, Ashley Price, Lesly French, Victor Reynosa, Gabriela Cabrera

Helpful 0

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Feb 12, 2024 -

Braman Honda of Palm Beach responded

Kim, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Walter Salvatierra Fixed Ops Director 561.621.7380 walters@bramanhondapb.com

February 12, 2024

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Employee Rating

My service advisor Susan always, always takes good care of me. Payment is also easy. of me. Payment is also easy. More

by NBCRUZIN

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Carlos Grijalva

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Feb 12, 2024 -

Braman Honda of Palm Beach responded

Thank you so much for your kind words for Susan, and for taking the time to leave us this wonderful feedback! Walter Salvatierra Fixed Ops Director 561.621.7380 walters@bramanhondapb.com

February 12, 2024

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Susan has been my Service Advisor since I bought my 2021 Accord and she has always taken care of me. Excellent service and great technical advice. Accord and she has always taken care of me. Excellent service and great technical advice. More

by Scott M

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Feb 12, 2024 -

Braman Honda of Palm Beach responded

Scott, Thanks for sharing about your experience with Braman Honda of Palm Beach. Susan and our service team appreciate your business and hope to see you again soon! Walter Salvatierra Fixed Ops Director 561.621.7380 walters@bramanhondapb.com

February 12, 2024

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Employee Rating

The service was good, my advisor explai every thing that was done and need to be done . She also got me in and out very quickly. was done and need to be done . She also got me in and out very quickly. More

by TBROWN7293

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Feb 12, 2024 -

Braman Honda of Palm Beach responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Susan and our team. Please, don't hesitate to let us know if we can be of further assistance. Walter Salvatierra Fixed Ops Director 561.621.7380 walters@bramanhondapb.com

February 12, 2024

Dealership Rating

Employee Rating

excellent service excellent employees! Susan followed through with my problem , and good job from the repair shop Susan followed through with my problem , and good job from the repair shop More

by SCIURTINU

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Vito Fabbro

Helpful 0

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Feb 12, 2024 -

Braman Honda of Palm Beach responded

Thank you for your very kind review. Susan and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Braman Honda of Palm Beach. Walter Salvatierra Fixed Ops Director 561.621.7380 walters@bramanhondapb.com

February 08, 2024

Dealership Rating

Employee Rating

The Service Advisor Susan makes the process easier and makes the extra effort to ensure everything is taken care of. makes the extra effort to ensure everything is taken care of. More

by xraymike95

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Feb 09, 2024 -

Braman Honda of Palm Beach responded

Mike, We are very happy to hear Susan provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Walter Salvatierra Fixed Ops Director 561.621.7380 walters@bramanhondapb.com

February 08, 2024

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Employee Rating

Very friendly, on time & kept me informed at all times, Susan was Great Great Experience all around Susan was Great Great Experience all around More

by phil76

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Feb 09, 2024 -

Braman Honda of Palm Beach responded

Phil, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Susan met your expectations. Thank you for choosing Braman Honda of Palm Beach, we look forward to having you as a valued customer for many years to come! Walter Salvatierra Fixed Ops Director 561.621.7380 walters@bramanhondapb.com

February 05, 2024

Dealership Rating

Employee Rating

Susan was a pleasure to work with and this was my first experience at Braman. She made me feel very comfortable in the process and helped me tremendously. Thank you! Braman’s online system and texting is s experience at Braman. She made me feel very comfortable in the process and helped me tremendously. Thank you! Braman’s online system and texting is seamless integration and makes for an excellent customer experience. As a former retail manager, I am extremely impressed all around. More

by bobbybeth007

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Feb 05, 2024 -

Braman Honda of Palm Beach responded

Thank you so much for your kind words for Susan, and for taking the time to leave us this wonderful feedback! Walter Salvatierra Fixed Ops Director 561.621.7380 walters@bramanhondapb.com

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