Suzanne Vantre | Page 3

Great experience by all involved. Phil was great with setting expectations and timelines, and staying in touch with updates. I hope Ford corporate can figure out a way to speed up axe Phil was great with setting expectations and timelines, and staying in touch with updates. I hope Ford corporate can figure out a way to speed up axel recall replacements, but appreciate and value Colonial Ford’s customer service, taking care of a rental as they worked through the delay. More

by kastner.joshua Verified Customer Verified Customer

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This is A good place to go for sales and service located in Marlboro Massachusetts. in Marlboro Massachusetts. More

by tom@metrowestfirewood.com Verified Customer Verified Customer

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Phil did a great job taking my truck in for service and turning it right around. I didn’t expect it to be ready on til the following day. turning it right around. I didn’t expect it to be ready on til the following day. More

by kevintroy5KTroy100 Verified Customer Verified Customer

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EASY TO WORK WITH. SENSITIVE TO OUR CONSTANTLY CHANGING TIME FRAMES. THEY LISTEN TO THE CUSTOMER SENSITIVE TO OUR CONSTANTLY CHANGING TIME FRAMES. THEY LISTEN TO THE CUSTOMER More

by MichaelP9 Verified Customer Verified Customer

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Great service excellent work been a long time customer of that dealship bought my 2012 explore from wayside ford before colonial auto group aquired it i have always been pleased with them prices are very re that dealship bought my 2012 explore from wayside ford before colonial auto group aquired it i have always been pleased with them prices are very reasonable More

by RICKYPT Verified Customer Verified Customer

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I was able to get an appointment quick, they were all very helpful, communicative and polite! very helpful, communicative and polite! More

by smarques05 Verified Customer Verified Customer

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The service team is always working hard to keep me in the loop and finish work on a timely basis as well doing a great job. Thank you! loop and finish work on a timely basis as well doing a great job. Thank you! More

by kevintroy5KTroy100 Verified Customer Verified Customer

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I always use Colonial Ford to service my vehicles! They are the best! I totally recommend them to everyone They are the best! I totally recommend them to everyone More

by kelly@carnovallc.com Verified Customer Verified Customer

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I rate the technicians ability to diagnose problems with my truck as unsatisfactory. Timeliness of service is poor. I should not have had to wait a day and a half to get my truck back. Especially when I was my truck as unsatisfactory. Timeliness of service is poor. I should not have had to wait a day and a half to get my truck back. Especially when I was promised the work would be completed by mid evening on the first day. I was very displeased when no one from the service dept called me to say the work wouldn’t be finished until the next day. Customers should not have to be texting and calling repeatedly in order to get work orders completed correctly and in a timely manor. I am just relieved that Sue went to bat for me to get everything done correctly in the end. More

by jcosta52881 Verified Customer Verified Customer

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I called for a transmission issue and they were able to accommodate my schedule for getting my car in for diagnosis. They tried some things that after the first appointment, didn’t end up fixing the issue accommodate my schedule for getting my car in for diagnosis. They tried some things that after the first appointment, didn’t end up fixing the issue so I brought it back for a follow up appointment where they tried some other things that did resolve it. I appreciated their persistence in getting my issue fixed, and everyone that I dealt with in the service department was friendly and helpful. More

by RRONAYNE680 Verified Customer Verified Customer

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