T.J Mitchell | Page 19

Wow! Just Wow! I have been using Columbia Honda for years. I insist (with a big happy smile) on superior service. I keep my vehicles in perfect condition. TJ has I have been using Columbia Honda for years. I insist (with a big happy smile) on superior service. I keep my vehicles in perfect condition. TJ has exceeded my high expectations and earned my trust. He is the only person that I have given the power to perform ANY service he deems necessary without asking for approval. I trust that he will only perform service on my Honda that are truly needed at a price that is fair for both myself and the dealership. He has even coordinated repairs on his day off to ensure my high expectations are followed. More times than I can count, he has saved my day when I needed an unexpected repair completed quickly. On top of all of that, he is really personable and has such a positive attitude. He is the biggest reason why I recently purchased two vehicles from Columbia Honda. TJ is a rock star! Visit him and you will quickly see why I trust him with my vehicle’s service needs. More

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Great service! Every time I need something TJ is such a great help! Thanks so much for going avove and beyond! I know where to go for any service my car needs. great help! Thanks so much for going avove and beyond! I know where to go for any service my car needs. More

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Columbia Honda has always given us great service. TJ is the only person we go to and recommend, he always communicates with us about exactly what’s going on and helps prioritize what to fix now vs later. H the only person we go to and recommend, he always communicates with us about exactly what’s going on and helps prioritize what to fix now vs later. He genuinely cares about our safety as drivers and the safety of our vehicles. I recommend him whenever I can. More

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Unexpected pleasure I was treated with great courtesy by everyone. Several asked if they could get me a drink,etc. several hurried to help with the doors as I am on a wal I was treated with great courtesy by everyone. Several asked if they could get me a drink,etc. several hurried to help with the doors as I am on a walker. The showroom was immaculate and everyone was neatly dressed. It was a pleasant experience. More

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Always made to feel special TJ Mitchell is absolutely the best. He makes you feel like family. No pressure, no trying to sell me service I don't need. He makes going to Columbia TJ Mitchell is absolutely the best. He makes you feel like family. No pressure, no trying to sell me service I don't need. He makes going to Columbia Honda a highlight of my day. Things are done correctly the first time. Students, ladies, grandma's, you can feel confident if you deal with TJ. You're in safe hands. The best service department I've worked with in Columbia. More

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T.J. Mitchell, Service Manager & his team are the BEST! I was going on a long distance trip and on the morning we were leaving my new Honda Odyssey had a problem. The part needed to fix it was not in stock I was going on a long distance trip and on the morning we were leaving my new Honda Odyssey had a problem. The part needed to fix it was not in stock so T.J. decided to take the part needed off a new car and his service department fixed my car quickly. We were on our way soon after and it was all under warranty - yeah! I was so impressed and thankful for T.J.'s excellent, thoughtful and professional manner, his creative problem solving and his wonderful service team! Since then, I've decided to continue to take my car to this Honda dealer for service because of T.J. and his team's great service. I have never before used the dealer for servicing my cars so this is a first for me. Thanks T.J. & your service team! You're the BEST! Anne H More

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Best service in town TJ Mitchell is the most genuine person I have ever worked with at a service shop. He ALWAYS goes out of his way to squeeze me in, even if it is last m TJ Mitchell is the most genuine person I have ever worked with at a service shop. He ALWAYS goes out of his way to squeeze me in, even if it is last minute. He knows me by name which goes a long way considering how many people he helps. He is always honest on what needs to be done and what can wait. This is important because I have been taken advantage by a ton of other dealerships that say I practically have to get my whole car replaced when all I need is an oil change. TJ was referred to me by a dear friend and I make sure to refer him to family and friends whenever I have the chance. I hope this review makes it to someone who can give TJ a well deserved pat on the back and help them better understand what TJ does for myself and everyone he helps. TJ and the Columbia Honda team are true professionals! More

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Short Notice - Great Attention On June 25, 2019, I was preparing to leave for a driving trip to the east coast. However, both my passenger window and sun/moon roof haven't been oper On June 25, 2019, I was preparing to leave for a driving trip to the east coast. However, both my passenger window and sun/moon roof haven't been operable for a month and I haven't had time to do a service appointment. I called and talked to Andrew and said it could be a simple fix and if they had time. I was expecting him to say that I should make an appointment. He told me to come in as soon as I could. When I did, Andrew ran some trouble shooting but couldn't get the windows to work. He went back and asked two service techs if they had any idea. They didn't. He could have said at this point to make an appointment. I wouldn't have disagreed. He then ran it by TJ who offered to try his hand. He tried some simple things first and then performed a hard reset on the battery. That's when both windows started to work. This is the type of service that builds customer loyalty. It was clear that TJ and Andrew wanted to get me on the road safely and with peace of mind and understood I didn't have much time. They were great. And so I'm happy to make this review. Thanks TJ and Andrew. More

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Beyond happy! I am beyond happy with the service I received at Columbia Honda! Went in for new tires and found out I needed an additional service or my Pilot was no I am beyond happy with the service I received at Columbia Honda! Went in for new tires and found out I needed an additional service or my Pilot was not going to run much longer. T.J. walked me through the whole process, showed me in detail what was wrong and because of this service he gave, he immediately earned my trust. Another shout out to the sales manager Matt McMahon whom also went above and beyond with communication to make me feel at ease. I will continue to be a return customer because of this experience! More

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WOW! I'll never go anywhere else. Best group of people and great deals! I walked in with a vehicle felt like is was falling apart and getting expensive to take care of. With the help f Best group of people and great deals! I walked in with a vehicle felt like is was falling apart and getting expensive to take care of. With the help fo the staff, I walked out with a better vehicle and so many great additional options that made me so happy. What a great group of people! More

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