TERRY UNDERDUE
TERRY UNDERDUE at Fred Anderson Toyota
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TERRY UNDERDUE

ASM TEAM LEAD

Fred Anderson Toyota

9101 Glenwood Ave
Raleigh, NC 27617

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5.0
25 Reviews
5.0

25 Reviews

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25 Reviews of TERRY UNDERDUE

April 25, 2025

Dealership Rating
Employee Rating

Felt like the service center people are just salesmen not customers service for what you need. More

by Lil Redd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 25, 2025

Lil Redd responded

I got my car back with a warning and was told it was from the calibration on my car windshield and hit okay. Now I am going to have to take it in again after all safety warnings are going off. I was very satisfied with my service until I got it back worse than I took it in. I even suggested it to my son to do his car and now I am reconsidering. We both went in for the same mileage on the cars and his is going to be 400 more than mine. We have the same car just one year older than the other.

Apr 25, 2025

Lil Redd responded

Disappointed

April 21, 2025

Dealership Rating
Employee Rating

Wonderful service manager to deal with as soon as I arrived. Discussed previous recommendations and questioned what was needed next. More

by Jaghenry1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 01, 2025

Dealership Rating
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Terry Underdue is an amazing advisor. He is very professional and knowledgeable. The service process is always seamless and enjoyable. Thanks again Terry! More

by larry.snead
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

March 12, 2025

Dealership Rating
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Flexible scheduling, courteous and knowledgeable service; quick turnaround and reliable seevice. I highly recommend this dealership, maintenance and repair shop. More

by skserious
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 15, 2025

Fred Anderson Toyota responded

Hi, we are very happy that the team here at Fred Anderson Toyota of Raleigh could provide you with a positive experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

March 10, 2025

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Employee Rating

Over the years I've gotten to know many of the people who work there and they are great people. More

by Billstreit63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 14, 2025

Fred Anderson Toyota responded

Hi there, we truly appreciate you taking the time to leave a review! Thanks for the positive rating, and we’re so glad to know you had a great visit. We’ll see you again soon!

March 02, 2025

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Employee Rating

Very pleased with the service I’am always treated well very informed of my service needs and cost More

by Stanman1954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 06, 2025

Fred Anderson Toyota responded

Hi, we here at Fred Anderson Toyota of Raleigh are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

February 07, 2025

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Employee Rating

Our Avalon was taken in for a maintenance check up. We were instructed on what would be needed for the next maintenance scheduling. This visit everything looked good. 💯 More

by susananddailcurrie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 12, 2025

Fred Anderson Toyota responded

Hi, thank you for sharing your positive experience at Fred Anderson Toyota of Raleigh! Please don't hesitate to reach out if there's anything additional we can do for you.

February 23, 2024

Dealership Rating
Employee Rating

Jeremiah was Exemplary,Fantastic and high driven in customer service. Army vet and I was treated like a king. Only buy cars from him and his manager Jay. Outstanding car and price and the service and w More

by built4service1011
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: JARVIS UNDERDUE , Jeremiah, Jay and Damon

Feb 27, 2024

Fred Anderson Toyota responded

Hello, we appreciate you taking the time to leave us this feedback of Fred Anderson Toyota of Raleigh. Please don't hesitate to reach out to us if there's anything more we can do!

August 22, 2022

Dealership Rating
Employee Rating

Took my RAV4 in for simple oil change with coupon they sent and state inspection. They said 90 minutes maximum. After 90 minutes I called the advisor. He indicated there was a problem with the oil chang More

by Elind2392
Customer Service
Friendliness
Price
Recommend Dealer
No
Aug 22, 2022

Elind2392 responded

Hey FredAnderson RETURN MY CALLS! VERY POOR CUSTOMER SERVICE!!

August 18, 2022

Dealership Rating
Employee Rating

We recently had to take my wife's car in for routine maintenance and it was discovered that we needed a couple of sensors. Terry was incredible in explaining what was going on. Then, later in the day, w More

by timtompkins007
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: LATISHA NIXON

Aug 21, 2022

Fred Anderson Toyota responded

Hi, we're happy you found our staff to be so supportive during your experience here at Fred Anderson Toyota of Raleigh. Please don't hesitate to reach out to us if there's anything more we can do!

1

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