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TJ Burke
TJ Burke at Ray Chevrolet

TJ Burke | Page 8

Service Advisor

Ray Chevrolet

39 U.S. 12
Fox Lake, IL 60020

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4.8
314 Reviews
4.8

314 Reviews

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314 Reviews of TJ Burke

August 11, 2025

Dealership Rating
Employee Rating

Always great service, Liz and her team are the best. Would recommend Ray Chevrolet to others. More

by Pat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Liz Frohling, Luis Rivera, Chris Freibauer

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Aug 11, 2025

Ray Chevrolet responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ray Chevrolet. We look forward to having you as one of our valued customers for many more years to come! Ray Scarpelli 3 847-833-6461 ray3@rays-cars.com

July 31, 2025

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Employee Rating

Great service. Professional on all levels of help, Friendly as always. Prompt, polite and down right NICE. More

by Tenorio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kyle Miller, Cody Gonzales , Bob in Finance******************

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Jul 31, 2025

Ray Chevrolet responded

Thanks for sharing your thoughts about your experience with Ray Chevrolet. We appreciate your business and hope to see you again soon! Ray Scarpelli 3 847-833-6461 ray3@rays-cars.com

July 29, 2025

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Employee Rating

Dealer is great TJ service writer ready helps with service not happy i needed to come back for the same problem they assure me it fixed More

by TIMSARGENT666
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jul 29, 2025

Ray Chevrolet responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Ray Scarpelli 3 847-833-6461 ray3@rays-cars.com

July 25, 2025

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Employee Rating

Brought in for oil change and tire rotation had greasy hand prints inside of my car! It was cleaned and given back but then had to go back again due to some wheel sensor issue. More

by kgenovaldi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Luis Rivera, Chris Freibauer

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Jul 30, 2025

Ray Chevrolet responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Ray Scarpelli 3 847-833-6461 ray3@rays-cars.com

July 17, 2025

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Employee Rating

The service dept at Ray Chevrolet has been outstanding and I have used them exclusively since purchasing my Colorado there in 2017. They are significant part of the reason why I will return to Ray for m More

by physchemphd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Freibauer

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Jul 17, 2025

Ray Chevrolet responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Ray Scarpelli 3 847-833-6461 ray3@rays-cars.com

July 14, 2025

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Employee Rating

I had a 10:30 appointment and my Colorado was still sitting outside at 12:00, so 1.5 hours gone. TJ did give me the air filter and cabin filter for my time. More

by thomas.threinen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Print
Jul 17, 2025

Ray Chevrolet responded

Thomas, thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. We apologize for your negative experience. Please reach out to our General Manager, George.

July 02, 2025

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Employee Rating

I Always Use This Dealership Because My Husband Did. Ray & His Group Always Want Me To Be Satisfied More

by TJONES1108
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Liz Frohling, Chris Freibauer

Print
Jul 02, 2025

Ray Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Ray Scarpelli 3 847-833-6461 ray3@rays-cars.com

June 27, 2025

Dealership Rating
Employee Rating

Ray did a great job. got a fast service time work was done in a timely manner and the Air conditioning run nice and cold again! More

by CATMD1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jun 27, 2025

Ray Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Ray Scarpelli 3 847-833-6461 ray3@rays-cars.com

June 23, 2025

Dealership Rating
Employee Rating

They perform a fair service and do a great job detailing my car. I appreciate how they handled this service. More

by CKOZARITZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jun 23, 2025

Ray Chevrolet responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ray Chevrolet. Ray Scarpelli 3 847-833-6461 ray3@rays-cars.com

June 19, 2025

Dealership Rating
Employee Rating

Tj and Luis were extremely helpful my last two visits. This is always the norm whenever I visit the fox lake location. More

by bleavher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kyle Miller, Liz Frohling, Luis Rivera, Chris Freibauer

Print
Jun 19, 2025

Ray Chevrolet responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Ray Scarpelli 3 847-833-6461 ray3@rays-cars.com

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