TJ Ellis | Page 4

Took care of things that coul have ended up a lot worse for all of us for all of us More

Report | Print

Service was great and very friendly. I won’t go anywhere else for my car I won’t go anywhere else for my car More

Report | Print

Only dealership I would ever consider doing business with. Tyler Ramirez was so good to work with and made the process hassle free and quick. They have called to check with both my wife and I to make su with. Tyler Ramirez was so good to work with and made the process hassle free and quick. They have called to check with both my wife and I to make sure we are happy with everything. The management is top notch as well, they truly make you feel like family More

Report | Print

Had an appointment to drop my truck off. I was told the appointment date was the day they would look at the truck, makes sense. They then took a week and a half before they even looked at my I was told the appointment date was the day they would look at the truck, makes sense. They then took a week and a half before they even looked at my truck. What was the point of my appointment? No loaners or anything, so my family consisting of a newborn and toddler with plenty of dr appointments and working is stuck with 1 vehicle, their response oh well. The sweetie manager, TJ, has by far the worst customer service ever, no care for anything and incompetent. There's a reason he's not a salesman, he couldn't sell water to a fish. Brooklyn was my service representative and she was by far the most pleasant person I've ever dealt with there. When my truck is finally finished and I pick it up my air filter was sitting in my back seat and my radiator cover was in the bed of my truck, the insulated battery cover was missing, and the auto stop feature is not working now. More

Report | Print

I wish I can rate 0 stars They had my car for a diagnostic for more than two weeks. The diagnostic they gave me wasn’t any different than what I told them was the issue. Their recommendation is “bu diagnostic for more than two weeks. The diagnostic they gave me wasn’t any different than what I told them was the issue. Their recommendation is “buy everything new and let’s see if that fixes the problem”. They lied to us about timings, they said it’ll take around 2 days, it ended up being more than 2 weeks. They said they were working on it, when they just had my car sitting there! The van was given back to us with more failures than when we drop it, and they were not responsable at all. They say it was not their fault (bad luck were their exact words). We spend around 3 hours fixing what was messed up while they had it (it was an electrical issue). After more than two very frustrating weeks without our car; personal hours of research to fix the electrical issue that they provoked and didn’t take responsibility; we ended up paying $180. We talked to the manager of service, whom had no empathy at all about our situation. If you can avoid the dealership, please do! You can save money and days of frustration! More

Report | Print

I get great service. Everyone is pleasant .i have Got 2 rams from Jim . I’m buying my next Ram thier also. Thank you Everyone is pleasant .i have Got 2 rams from Jim . I’m buying my next Ram thier also. Thank you More

Report | Print

If I could give them a zero, I would. They were extremely dishonest and, in fact, lied to our faces and insurance company, costing us thousands of dollars. They are one of the most disho They were extremely dishonest and, in fact, lied to our faces and insurance company, costing us thousands of dollars. They are one of the most dishonest organizations that we have ever dealt with. Their management team is dishonest and expect the image that the Glover family portrays is just that, and image with no substance. Smoke and mirrors. More

Report | Print

The service department worked on our vehicle. They were timely and kept me up on their progress. They were timely and kept me up on their progress. More

Report | Print

After the sale service is poor. Soonest service appointments are one month out and that's unacceptable. Period. Got right in at Chris Nickel tho. Soonest service appointments are one month out and that's unacceptable. Period. Got right in at Chris Nickel tho. More

Report | Print

Everyone in service was great to deal with. The work was performed quickly and correctly The work was performed quickly and correctly More

Report | Print