TJ Ellis | Page 6

Sales and Finance are great, Britney and the team is caring and knowledgeable unfortunately that's where the good things about this dealership ends. If you need any service after the sale you better fin caring and knowledgeable unfortunately that's where the good things about this dealership ends. If you need any service after the sale you better find another dealership. This is the worst service department I have ever dealt with the service advisors will not call you to inform you of anything communications with this place is non existent unless you call Rams customer service and they call them for you. Waited for months for a loaner vehicle for a warranty repair once they had one service advisor wanted to know if I still wanted the oil leak fixed after I had set everything up with Britney she had no clue what even she was doing. After 3 Terrible experiences with them I've learned my lesson they are good to buy a car from but Do NOT use their service department. More

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I was backed into by a employee. Bent bumper and plastic above bumper. Was told they would notify service manager to talk to me. After 1 hour or so they finished up with tint job still no manager. Told them above bumper. Was told they would notify service manager to talk to me. After 1 hour or so they finished up with tint job still no manager. Told them I wasn't leaving until I got to talk to someone. A young lady working went right upstairs and got manager. He came over with this xxxx eating grin and said I hear we have a little problem. It was a little problem until he tried to blow me off. You guys did fix the truck. Just be glad he did not back into me when I was getting out of truck. We have bought 3 vehicles from Glover and have all are vehicles serviced there. I probably won't by another vehicle there. Will continue to service vehicles with Glover for now. If customer service gets better I my stay with you guys not sure. More

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My wife had a Jeep that was a constant problem from day one. Jim Glover went out of their way to give us a great deal on a new grande Cherokee. We walked out very happy with deal and Jim Glover. I’m very h one. Jim Glover went out of their way to give us a great deal on a new grande Cherokee. We walked out very happy with deal and Jim Glover. I’m very happy More

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All the people that were involved with service on my car were very friendly and helpful. The whole process was quite pleasant. I am very satisfied. were very friendly and helpful. The whole process was quite pleasant. I am very satisfied. More

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TJ, Mike Burris and the entire service staff did an incredible job getting my son’s Jeep ready in a time crunch for his 16th Birthday! They went the extra mile and we couldn’t have asked for more! Ve incredible job getting my son’s Jeep ready in a time crunch for his 16th Birthday! They went the extra mile and we couldn’t have asked for more! Very much appreciated and thanks again for making sure his day was so special! You guys are the BEST!! More

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Lost my trust and my business! I moved from a smaller town not long after this dealership opened. I shook hands with Jared Glover and told him I was used to walking in the dealershi I moved from a smaller town not long after this dealership opened. I shook hands with Jared Glover and told him I was used to walking in the dealership and knowing people by name. I was looking for a dealership where I was treated like a person, not just a quota. I also said I was looking for a dealership where I didn't have to play the negotiating game (you know the one where the salesman brings you an inflated down payment and a ridiculously high payment). I have owned (9) RAM trucks, including the last two purchases from this dealership. I was working on my 3rd purchase this morning (5/1/20) and was extremely insulted with a low ball trade offer of $26,000 on a 2019 RAM 1500. Note: The trade-offer on my first purchase in 2018 was considerably higher despite it was a 2016 (old model) 1500 RAM with twice the mileage. When I bought the 2019 back in the later part of 2018, Jared Glover personally shook my hand and promised me a fair trade when I was ready as I was rightfully concerned they would not consider the $5,800.00 upgrade package (i.e. Mopar lift, fox shocks, wheel-35" tires and black out package). In fact, he told me to ask for him if I had any issues... I have met a lot of people at this dealership in the last 2 short years (Checked names below of those who I have interacted with). Genuinely good service department but the sales staff just doesn't seem interested in repeat business unless the profit margin is largely in their favor. Lessons-Learned: Go back to my home town to do my vehicle dealings where I am not just a number and the agenda is not to take me to the bank for all they can squeeze out of a deal. More

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Great service and great staff. They are attentive and considerate to your needs. If your buying or need service this is the place to go. considerate to your needs. If your buying or need service this is the place to go. More

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Wife was thoroughly pleased!!! Kudos for all! In and out in a timely manner! Thanks guys and gals!! Everyone was super nice and courteous! Will be using them again! in a timely manner! Thanks guys and gals!! Everyone was super nice and courteous! Will be using them again! More

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Most friendly people I’ve ever dealt with at a car Dealership!!!!! We purchased our truck here and get it serviced there as well. Great people! Great experience! Dealership!!!!! We purchased our truck here and get it serviced there as well. Great people! Great experience! More

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I always get great service with a smile at Jim Glover Dodge, Jeep, Ram, and Fiat!! Shop is very clean, wait was shortt, and people were very helpful! Dodge, Jeep, Ram, and Fiat!! Shop is very clean, wait was shortt, and people were very helpful! More

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