TJ Madden
TJ Madden at Herb Chambers Honda of Burlington

TJ Madden | Page 13

General Manager

Herb Chambers Honda of Burlington

33 Cambridge St
Burlington, MA 01803

4.9
131 Reviews

Herb Chambers Honda of Burlington is the only dealership I have ever worked for. I began my career here as a Sales & Leasing Consultant in 2005 and eventually was promoted to Finance & Insurance. I was promoted once again to Sales Manager and have been doing this for almost 7 years now. I am very proud to be part of the Herb Chambers family and our customers do too!

4.9

131 Reviews

Write a Review

Dealership Experience

21 yrs, 1 mo

Industry Experience

21 yrs, 1 mo

Languages Spoken

English English

131 Reviews of TJ Madden

November 16, 2017

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Employee Rating

positive expereince My transaction was handled very efficiently and the dealership (salesman) extended every courtesy to me It was completely hassle free. I would defi More

by JOHN BONICA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian Madden, Gerry Salois

Nov 17, 2017

Herb Chambers Honda of Burlington responded

Thank you, John! We value your business and we look forward to working with you again in the future! Best, Gerry Salois, General Manager

August 14, 2017

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Employee Rating

Extremely welcoming dealership with great customer service Being in the customer service industry myself, helped me recognize all the amazing qualities that the Honda team made me experience. Welcoming, helpf More

by Jamie Lee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Elie El-Khoury, Khalid Saissi

Aug 14, 2017

Herb Chambers Honda of Burlington responded

Thank you, Jamie, so much for the wonderful review. Elie, TJ and Khalid are valued team members and your feedback is a testament to their commitment to providing exceptional customer service. Thank you again for your business and we hope to serve your automotive needs for many more years to come. Best, Gerry Salois, General Manager

December 23, 2016

Dealership Rating

Replaced a dead car battery Great Job replacing old car battery and checking soft tires for wear and air pressure levels. Lots of good coffee to warm you on a cold mornings. More

by Berrie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Phillip Codner -Super guy, hard worker, very knowledgable about Honda and service requirements

Dec 23, 2016

Herb Chambers Honda of Burlington responded

Thank you for taking the time to tell us about your experience. We value your business and we look forward to serving your automotive needs for many more years to come. Happy Holidays! Gerry Salois, General Manager

November 01, 2016

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Employee Rating

Perfect experience This is the first dealership I have dealt with where I didn't feel "taken" and was extremely satisfied. Brian Madden was great and being very knowled More

by TT
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Evan Fotopoulos, Brian Madden

Nov 01, 2016

Herb Chambers Honda of Burlington responded

Thank you! For all of our customers who walk through our doors, we want to demonstrate world class service and nothing less. We appreciate your business and look forward to the opportunity to serve your automotive needs for many more years to come. Best, Gerry Salois, General Manager

July 21, 2016

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Employee Rating

Happy Herb Chambers customer! I had a wonderful experience with Anthony Costa at Herb Chambers in Burlington. Everyone there was friendly, knowledgeable, and efficient. I highly re More

by natalie913
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gustavo Moitinho, Anthony Costa

Jul 22, 2016

Herb Chambers Honda of Burlington responded

Thank you, Natalie, so much for sharing your wonderful experience with Gustavo, TJ and Anthony! It is our goal to offer every customer a personal touch and ensure that we do everything possible to help you leave our dealership happy. We thank you for your business and we look forward to helping with your automotive needs in the future! Best, Gerry Salois, General Manager

June 11, 2016

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Employee Rating

Renew lease This is a great dealership. Patrick is the best!! I will probably come here for the rest of my life. TJ was very helpful and considerate. More

by Lynnxmichelle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Patrick Sisk, June Fraser , Gustavo Moitinho

Jun 13, 2016

Herb Chambers Honda of Burlington responded

What an outstanding review to read! It is great to know that Patrick, TJ, June and Gustavo have been able to assist you. Our primary concern is delivering flawless customer service and I’m happy to know that they provided you with exactly that. Thank you for your recommendation and we look forward to serving your automotive needs for many more years to come! Sincerely, Gerry Salois, General Manager

April 24, 2016

Dealership Rating

Great service and very helpfull in setting up my Bluetooth Had great service was told up front everything about my options also options on I had to choose from everything is very easy here happy customer More

by Jane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lance Fisher , Gustavo Moitinho

Apr 25, 2016

Herb Chambers Honda of Burlington responded

Thank you for your business and we look forward to the opportunity to serve your automotive needs for many more years to come! Best, Gerry Salois, General Manager

August 08, 2015

Dealership Rating

Great overall experience This was my first experience with buying a car and Sergio made it both easy and enjoyable. Everyone I dealt with was helpful and responsive, and made More

by sdevoe630
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sergio Urquijo

Aug 10, 2015

Herb Chambers Honda of Burlington responded

Thank you! It is a pleasure to read about your 1st buying experience with Sergio. Our top priority is delivering flawless customer service. It's so nice to know that Sergio and TJ were able to provide you with such a memorable and pleasant experience. Thank you for taking the time to write this wonderful review and we look forward to seeing you again in the future! Best, Gerry Salois, General Manager

July 29, 2015

Dealership Rating

Great experience, problem solved Was having car troubles with a new Honda Fit 2015. After a week of taking it back and forth from Honda dealerships I got in touch with Herbs of Burlin More

by caitlinjoyce
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lance Fisher

Jul 30, 2015

Herb Chambers Honda of Burlington responded

Thank you for taking the time to share your recent experience with us. We appreciate your feedback and enjoy hearing that you had a great experience at our dealership! TJ and Lance are valued members of our team and I'm so happy to read your wonderful recommendation. Please let us know if there is anything we can assist you with in the future. Best, Gerry Salois, General Manager

September 13, 2014

Dealership Rating

Excellent customer service I recently leased my first Honda Pilot through Herb Chambers of Burlington. My salesman was Patrick Sisk, he was extremely attentive to all ours need More

by Pamela72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Patrick Sisk

Sep 15, 2014

Herb Chambers Honda of Burlington responded

Pamela, Thank you for taking the time to share your experience with Patrick and TJ. I’m thrilled to hear you had such an enjoyable visit. We strive to provide our guests with the best customer experience and I’m thrilled we were able to provide you with exactly that. We appreciate your recommendation and thank you for choosing Herb Chambers Honda of Burlington for your automotive needs. Sincerely, Gerry Salois General Manager

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