TJ Telesco
TJ Telesco at BMW of Darien

TJ Telesco | Page 8

Service Advisor

BMW of Darien

140 Ledge Rd
Darien, CT 06820

Contact Me
4.8
90 Reviews
4.8

90 Reviews

Write a Review

90 Reviews of TJ Telesco

June 08, 2023

Dealership Rating
Employee Rating

I love getting my car serviced at Bmw Darien. Thomas Telesco was one of the greatest service advisors I’ve ever worked with if you need a good service advisor , please go to Bmw in darien and wor More

by Pablo117
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vince Pampena, Trevor Martin , Matt Cosgrove, Albano Kroj, Chris Legere, George Santangelo, Bill Skorvanek, Keith Zarembski

Jun 09, 2023

BMW of Darien responded

Thank you for reviewing BMW of Darien! We will pass along your appreciation to Thomas and the team. Safe travels!

June 08, 2023

Dealership Rating
Employee Rating

Courteous and responsive. Service was completed promptly and the car returned washed and looking good. More

by Patrick D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 08, 2023

BMW of Darien responded

Patrick - Thank you for taking the time to share! We are thrilled to hear that you had such a successful service experience working with the BMW of Darien team. Drive safely, and we hope to see you back again down the road!

June 03, 2023

Dealership Rating
Employee Rating

Friendly, quick, and efficient service. Appreciate timely response. TJ was great to work with. The drivers were very nice. More

by carolinepham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 05, 2023

BMW of Darien responded

We appreciate your positive feedback, Caroline! At BMW of Darien, it's always our privilege to provide you prompt and friendly services. We're delighted to know TJ and our drivers took excellent care of you. Thank you for being a loyal customer!

June 01, 2023

Dealership Rating
Employee Rating

Responsive service. Always provides great detail on the work being done. Polite and courteous team. More

by Aspada1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 01, 2023

BMW of Darien responded

Thanks for sharing! We appreciate your business and five stars for BMW of Darien. See you next time!

May 18, 2023

Dealership Rating
Employee Rating

Great quality! However, administrative procedures and personal service have been deteriorating recently and need improvement. More

by Darienite
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 26, 2023

BMW of Darien responded

Thank you for sharing your feedback with us, we appreciate your input. We strive for exceptional customer service and take all reviews seriously. I apologize for any inconvenience you may have experienced. Please feel free to contact me directly so I can discuss any issues further. Thank you again for taking the time to write this review, Trevor Martin - Service Manager - 203-662-2027

May 18, 2023

Dealership Rating
Employee Rating

The service person was not very helpful or available to respond to questions. I felt he did the minimum he could and did not provide good advice. I don’t like doing everything mostly by text. Phone calls w More

by Linda.gornitsky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 26, 2023

BMW of Darien responded

Linda, I apologize for the unfriendly experience you had. We pride ourselves on providing top-quality service, and I'm sorry we let you down in this instance. If there is anything that I can do to further assist you, please call me directly, and I would be happy to address your concerns. Thank you, Trevor Martin - Service Manager - 203-662-2027

May 13, 2023

Dealership Rating
Employee Rating

The service was great. Everything went smooth and easy. He took care of everything. Thank you. More

by Jack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vince Pampena, Jaime Gonzalez , Albano Kroj, Chris Legere, Bill Skorvanek, Keith Zarembski

May 15, 2023

BMW of Darien responded

We appreciate your business and your review! Thanks from the BMW of Darien Team, Jack!

May 12, 2023

Dealership Rating
Employee Rating

Courteous, efficient and talented service department. The dealership immediately provided me with a ride back to my home after leaving my car. The service was accomplished one hour earlier than the ori More

by BillEpi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vince Pampena, Jaime Gonzalez , Albano Kroj, Chris Legere, Bill Skorvanek, Keith Zarembski

May 12, 2023

BMW of Darien responded

Thank you for the review! We are thrilled to hear that you had such a successful service experience working with the BMW of Darien team. Drive safely, and we hope to see you back again down the road!

May 12, 2023

Dealership Rating
Employee Rating

Courteous, efficient and talented service department. The dealership immediately provided me with a ride back to my home after leaving my car. The service was accomplished one hour earlier than the ori More

by BillEpi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vince Pampena, Jaime Gonzalez , Albano Kroj, Chris Legere, Bill Skorvanek, Keith Zarembski

May 12, 2023

BMW of Darien responded

We are glad to hear that our service team at BMW of Darien was able to assist you! Thank you for sharing how quickly and seamless your experience was. We appreciate your recommendation and hope to work with you again in the future!

May 10, 2023

Dealership Rating
Employee Rating

Poor communication on timing and service took over a week. Very difficult to reach a live person on the phone to get answers. More

by Momcar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Chris Legere

May 11, 2023

BMW of Darien responded

We strive to deliver a seamless experience and it's disappointing to see we let you down. This does not sound like the thorough communication and timely service we pride ourselves on, and I apologize for any inconvenience we may have caused. I understand your frustration and I want to do what I can to make things right here. I won't be able to locate your contact information without a full name, so please reach out at your earliest convenience and I'll be sure to get back to you soon. Thank you, Trevor Martin - Service Manager - 203-662-2027

...
8

Dealership Inventory (180 Vehicles)

new 2026 BMW X5 car, priced at $103,624
2026 BMW X5
new
Black Sapphire Metallic exterior
Automatic
All-wheel Drive
used 2024 BMW X5 car, priced at $47,995
2024 BMW X5
used
Black Sapphire Metallic exterior
Automatic
All-wheel Drive
used 2026 BMW X3 car, priced at $51,498
2026 BMW X3
used
Arctic Race Blue Metallic exterior
Automatic
All-wheel Drive
new 2026 BMW X5 PHEV car, priced at $86,074
2026 BMW X5 PHEV
new
Black Sapphire Metallic exterior
Automatic
All-wheel Drive
used 2026 BMW X3 car, priced at $52,088
2026 BMW X3
used
Mineral White Metallic exterior
Automatic
All-wheel Drive
used 2025 BMW X3 car, priced at $49,693
2025 BMW X3
used
Mineral White Metallic exterior
Automatic
All-wheel Drive