TK Kim

I have been a longtime Mercedes-Benz customer. Recently, I visited the service center because I had an issue with one of my wheels and needed warranty service. I arrived a little earlier than m Recently, I visited the service center because I had an issue with one of my wheels and needed warranty service. I arrived a little earlier than my appointment time, and the person assisting customers at the front kindly introduced me to Mr. TK Kim. He was very kind, professional, and took the time to clearly explain the issue with my vehicle as well as the expected pickup time. Later that afternoon, he also explained in detail when I would likely be able to pick up my car the next day. The following day, I received a call from Mr. TK Kim letting me know that the repair had been completed earlier than expected. He was extremely polite, professional, and helpful throughout the entire process. However, after that, when I went to the cashier counter to finalize the invoice, an older white lady at the counter completely ruined my experience. She was rude, seemed annoyed by customers, and her attitude was so unpleasant that it would not have been surprising if an argument had started. I sincerely hope I do not have to deal with her again on my next visit. That being said, thank you very much, Mr. TK Kim. You were excellent, and I truly appreciate your outstanding service. More

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I cannot say enough good things about this dealership and all their staff. Christy Hicks, my Service Advisor, is the best in the business. She’s always patient and looks out for the best interest of me, the all their staff. Christy Hicks, my Service Advisor, is the best in the business. She’s always patient and looks out for the best interest of me, the client. Top notch customer service all around. This is why I return to this dealership year after year. I’m loyal to Mercedes-Benz of Atlanta Northeast!! More

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This is the worst service department I've ever experienced. I have 2023 CLA 250 and 2 tires were installed here about a year ago and it has a very abnormal uneven wear and tells me that it's norma experienced. I have 2023 CLA 250 and 2 tires were installed here about a year ago and it has a very abnormal uneven wear and tells me that it's normal wear and tear when it was clearly installed unproperly. After a conversation with a service advisor, the service manager name "ERIC CID" calls me and said "how can I help you with a normal wear and tear?" He clearly showed no intension to hear or even work with a customer by saying that. They weren't so rude when we purchased this car a couple years ago. A routine oil change with an appointment takes about 3 hours every time I brought my car in (also costs about $300 for an oil change). This service department and the service manager, ERIC CID is a typical example of how ruthless a dealership service department can be after selling a car and service contracts. More

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