Tamim Akbari

Overly frustrating buying experience. Like most people, I knew the car that I wanted and already secured financing. The salesman was redirecting me to look at different cars. And, when I Like most people, I knew the car that I wanted and already secured financing. The salesman was redirecting me to look at different cars. And, when I said my bank was closed (since they had me waiting even with an appointment), then threatened to sale the car if they weren't able to run my credit (I had a check already). The salesman manager was aggressive and not customer focused at all. I got the car that I wanted but also left having the worst buying experience of my life. Bad day! More

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My experience at this dealership was awesome. I was able to buy my dream car at 19 and thanks to Tamim for helping me along the way for the great opportunity that I was presented with. This dealership is mo to buy my dream car at 19 and thanks to Tamim for helping me along the way for the great opportunity that I was presented with. This dealership is most certainly worth going to and the salespeople who work there will take good care of you More

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I have to be honest that I'm a day into owning my Accord and wish I hadn't purchased it. The car itself is great. The lead up to the purchase was handled aggressively but appropriately. But what ensued is o and wish I hadn't purchased it. The car itself is great. The lead up to the purchase was handled aggressively but appropriately. But what ensued is one of the worst experiences I've ever had purchasing a vehicle. I had a deposit on the vehicle I was purchasing and had plans to execute the contract on Thursday, December 17. I got a call on Saturday, December 12 saying the vehicle was available and asking if I could come sign that day instead. I made an appointment for 3:15 and arrived expecting to do a visual review of the car, sign papers, and go on my way. Instead, I had the opportunity to spend nearly 4 hours in the dealership where employees and other customers were masking but not practicing social distancing at any reasonable level. After about 2.5 hours of waiting, I told my salesperson Tamim that I had an offer from another dealer to match Ourismans price on my selected vehicle and provide 2 years/24k miles of maintenance. I had indicated to that dealer that I had a deal at Ourisman and intended to honor that even if that was a better deal on the exact same car. The wait was making me rethink my decision. With that information, Tamim went to another manager on the floor who coaxed me to stay by different thoughts about possible maintenance coverage and "making things right" for my wait. So I waited and proceeded to finance. In the finance room, while I had great conversation with the finance manager, I was left with a deal that did not reflect my accurate payoff or tag transfer, meaning I'm having to pay interest on money owed. I was told that we had to use that exact deal structure negotiated. But then when I asked a question about gap insurance, it wasn't an issue to add that in (if I wanted -- not likely). After signing everything, I then came back out to see about how I would be taken care of for my wait. Nothing. Not even a measly oil change. I also didn't have the vehicle reviewed by the salesperson in any way. When I stopped to pick up dinner for my wife and I, I took a closer look and see there are either scratches or glue stains missed in detailing. Buying a car should be a happy, pleasant experience. At Ourisman it became clear to me what it means to be a "volume" dealer -- the customer is a number and the sale is the goal. Nothing else matters. **Note: I sent this information as an email to the salesperson, sales manager, finance manager, and general manager over 20 hours ago and have not received a response. Not surprising. More

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Excellent services It was outstanding service. "Really good experience.They are vrey friedly and their communication were great, they answered all our questions and the It was outstanding service. "Really good experience.They are vrey friedly and their communication were great, they answered all our questions and they are very responsive people I appreciated their Job ! More

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Awesome My salesperson Tamim was awesome he went above and beyond to make sure I was happy with my purchase , overall customer is really great , prices are My salesperson Tamim was awesome he went above and beyond to make sure I was happy with my purchase , overall customer is really great , prices are awesome More

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Excellent services Overall very friendly and excellent services, but I feel the price could have been knocked down considering I paid cash outright. The car is great tho Overall very friendly and excellent services, but I feel the price could have been knocked down considering I paid cash outright. The car is great though so overall I'm happy. More

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Great experience Had a great experience purchasing a 2018 Civic from Tamim Akbari. We test drove the exact car I was interested in, he showed me all the nice new featu Had a great experience purchasing a 2018 Civic from Tamim Akbari. We test drove the exact car I was interested in, he showed me all the nice new features (my previous car was 15 years old), and I never felt pressured to purchase that or any other car. The finance manager explained all of the optional purchases (extended warranty, etc.), but once again I never felt pressured to buy anything. They even worked something out when I realized that I had foolishly left the title to my trade in at home. (Over 3 hours away.) I am very happy with my purchase experience and will consider shopping here again when I am in need of a new car. More

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Great prices, no games, great service! This dealership was easy to work with. I got a quote online for $500 less than the previous best quote I'd found. There was no, "let's sit down and w This dealership was easy to work with. I got a quote online for $500 less than the previous best quote I'd found. There was no, "let's sit down and work out a deal," or "let me call my manager over." It was strictly, "this is our best price." When I came in, they honored the price without games, and I was out with my new Fit in less then two hours. Service was also good, as the Fit had a minor issue a month in. They got me in and out quickly. (Michael Lewis was my service rep.) On the whole, just a nice, friendly dealership. I recommend them. More

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