Tammy Davis | Page 35

The service department is ok. It's not terrible but ok. Sometimes they can't "recreate the problem" so they'll call you in to show them the problem. When a car is glitchy it's hard to recreate a problem wh Sometimes they can't "recreate the problem" so they'll call you in to show them the problem. When a car is glitchy it's hard to recreate a problem when it's electrical. I've had more electrical issues with my 2018 traverse than I did with my 2013 traverse. I've had issues with the android auto connecting and it's caused my whole screen to black out. Mind you, the screen controls EVERYTHING, the radio, the AC, the phone... now I'm having issues with "shift to park" and the car continues to think it's on when it's off. It's annoying because I can't lock the doors with the button outside the car handle and it keeps dinging inside and the radio won't shut off. Now that they had it for diagnostic again for the second time, and this time they couldn't recreate it, so I got it back and now it's not doing it (of course). The last time it did it they changed a part and gouged up my center console but once I mentioned it they're good about fixing their mistake. The service person we often deal with is very direct, to the point and not very warm or welcoming. She makes me feel like she's just there to do her job and nothing more, she's a bit offputting. The shuttle driver is probably my favorite person in service. He's very kind, courteous and friendly. I've seen him help customers with the coffee machine in the waiting room when he's seen them struggling with it. He really is kindhearted and genuine. More

by DaltonGang Verified Customer Verified Customer

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They are great to work with. They are caring and consistant with taking care of my vehicle and always informing me of what takes place and how they are correcting it. consistant with taking care of my vehicle and always informing me of what takes place and how they are correcting it. More

by KP.CHASE1 Verified Customer Verified Customer

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Outstanding service! From sales to service to parts, Scranton motors has not let me down. I strongly recommend them. To all employees in Norwich... Thank You! I'm Scranton motors has not let me down. I strongly recommend them. To all employees in Norwich... Thank You! I'm More

by ragiusti69 Verified Customer Verified Customer

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Service to perfection. Thank you very much. Also, I appreciate the video message that shows in detail the mechanical condition of my car. The wait was very short and accommodating as well. appreciate the video message that shows in detail the mechanical condition of my car. The wait was very short and accommodating as well. More

by scott Verified Customer Verified Customer

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Great service as usual. My squeak is finally gone. Tammy, my service rep is the best!!!! Used the drop off for the first time. Form was easy to read through loved the option to request a call or not. Truck w my service rep is the best!!!! Used the drop off for the first time. Form was easy to read through loved the option to request a call or not. Truck was ready as promised which was same day. Keep Tammy employed there. Her concern and professionalism is a HUGE asset to the service department. I also don’t know the tech/techs the completed the repair...please pass on a THANK YOU! More

by JEFFREY.LEITH Verified Customer Verified Customer

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Scranton Chevy has done a great job on general maintenance and repairs on my car. The staff has always been informative and kind. I will continue to use Scranton Chevy for future work/maintenance maintenance and repairs on my car. The staff has always been informative and kind. I will continue to use Scranton Chevy for future work/maintenance on my vehicle More

by EDMONDJCYR Verified Customer Verified Customer

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Service was very good from check in to job completed with information of things needing attention in the future . Including new tires on rear and front brakes with information of things needing attention in the future . Including new tires on rear and front brakes More

by KBOSWORTH0 Verified Customer Verified Customer

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Employees are all knowledgeable, caring and courteous. They always fit me in for service at convenient times, even when I have an emergency servie need. They always fit me in for service at convenient times, even when I have an emergency servie need. More

by Enricot Covino Verified Customer Verified Customer

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They are very friendly,nice and respectable,nice clean show room and work shop very accommodating.I would highly recommend them to friends and family. show room and work shop very accommodating.I would highly recommend them to friends and family. More

by JOANBARRUS156 Verified Customer Verified Customer

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Awesome job to Josh, James and service department for a quick turn around time for signing all paperwork and acepting the new car!! Thank you!! quick turn around time for signing all paperwork and acepting the new car!! Thank you!! More

by gtrabakoulos Verified Customer Verified Customer

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