Tammy Davis | Page 43

Dead battery Made an appt and vehicle was dropped off at 0700, was later informed that it was a drop off appt and not a wait for vehicle appt. Services took 7 hour Made an appt and vehicle was dropped off at 0700, was later informed that it was a drop off appt and not a wait for vehicle appt. Services took 7 hours, actual services was less than 1-2 hours. Battery not covered under certified warranty. Manager and clerk didn’t seem to care about my concerns More

by JOEYMORALES81 Verified Customer Verified Customer

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Tahoe Had issues with ac. The shop fixed the issue as soon as possible. Realize we didn’t have an extended warranty, we have one now Had issues with ac. The shop fixed the issue as soon as possible. Realize we didn’t have an extended warranty, we have one now More

by ssn690 Verified Customer Verified Customer

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Cane in for tire rotation and oil change. Great service , th Always very pleased with the service received at this location. Waiting time reasonable, staff always greets you with a smile. Thankyou! Will recomme Always very pleased with the service received at this location. Waiting time reasonable, staff always greets you with a smile. Thankyou! Will recommend to friends. More

by Gdobrowski Verified Customer Verified Customer

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Awesome professional experiance It was a great experiance super service super people. It took no time at all and they kept me informed great experiance thank you will be back soon It was a great experiance super service super people. It took no time at all and they kept me informed great experiance thank you will be back soon More

by 2145soccerref Verified Customer Verified Customer

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Great service Service here is great. Takes about an hour for an oil change, tire rotation and multipoint inspection. The staff is courteous. Never had an issue with Service here is great. Takes about an hour for an oil change, tire rotation and multipoint inspection. The staff is courteous. Never had an issue with them. More

by DaltonGang Verified Customer Verified Customer

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Service Oil change, preview a new truck for a possible purchase in 2021 preview a future purchase of an Mid size Sport Utility Vehicle with eco design Oil change, preview a new truck for a possible purchase in 2021 preview a future purchase of an Mid size Sport Utility Vehicle with eco design More

by CCDARROW66 Verified Customer Verified Customer

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Educational, professional, and pleasant!! From the first interaction until the end, I was treated with respect and value. Kamila is completely knowledge and extremely well spoken and patient e From the first interaction until the end, I was treated with respect and value. Kamila is completely knowledge and extremely well spoken and patient enough to answer every question with confidence and comfort. Everyone named was kind, happy, and appreciative to have interactions with each other and the clients. Thank you all! More

by CARINAVVORA Verified Customer Verified Customer

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Best car buying experience ever! By far the best experience I have ever had with a dealership. Starting with sales, financing, service and parts departments, I give an A++ rating. Kam By far the best experience I have ever had with a dealership. Starting with sales, financing, service and parts departments, I give an A++ rating. Kamila is a wonderful person, very professional, unbelievably knowledgable about the vehicles, in’s and out’s of buying vs leasing, etc. Owned by a great family who make it a priority to treat the customer with respect and make you feel right at home. Keep up the great work. I will never shop elsewhere, PERIOD. More

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They were great! The service Dept were nice. They got done before the time that it was suppose to be ready.Tammy was nice.Got waited on right away.Didn't wait long at all to pick car up. They got done before the time that it was suppose to be ready.Tammy was nice.Got waited on right away.Didn't wait long at all to pick car up. More

by Pontiac 2010 Verified Customer Verified Customer

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Poor quality work Ordered rain guards from accessory Dept for my XT-5 Cadillac. Brought vehicle in for installation but then told product was damaged. Had to reorder an Ordered rain guards from accessory Dept for my XT-5 Cadillac. Brought vehicle in for installation but then told product was damaged. Had to reorder and wait a few months for second delivery to arrive. Never received a call. I had to call to ask if new guards arrived. Also had pointed out at 1st appt tiny bump/problem w/paint on hood of vehicle and asked if Simonize warranty covered this repair. Was told no but they would order paint w/guards and buff it out. After several months guards finally arrived and were installed. (Never received a call from service to say they arrived. I had to call again to inquire if they arrived) after installation I was informed not to open/close windows for 3 days. Noticed scratches above rear window (that didn’t exist prior to installation) and immediately pointed them out to Manager, who said they would buff scratches out when they buff out the small spot on the hood. Followed instructions on guards and left vehicle garaged and windows untouched, but after four days all 4 guards came flying off and broke after 1st try on opening/closing windows clearly indicating guards were improperly installed. Brought all 4 broken guards back and left w/service. Was told they would credit my charge card, but realized they failed to do so after getting my billing statement several weeks later. Walked into service to explain I was never credited. Manager complied after I gave him my credit card. Seized the moment to ask about the paint that was supposed to be ordered and scratches they agreed to buff out. Was told paint was never ordered and then scheduled an appt the following week to bring the vehicle (paint would arrive by then). Brought vehicle in as scheduled, ledt all day (from 9:00am-3:30pm). Had to call to inquire if vehicle was ready and told no work was ever done because paint was wrong color. When picking up vehicle was also told no appt is really needed and to just bring the vehicle in any day, any time and then (unbelievably) was told they were leaving the white paint inside the vehicle on the center armrest. Brought vehicle back the very next day. Left vehicle again from 9:00am to 3:00pm. Tried calling to ask if the vehicle was ready for pick up but no answer. Had a friend bring me directly to dealership only to see my vehicle parked in the lot, ready for pick up but no courtesy call to let me know this. Icing on the cake is the job they did on buffing out and applying the paint to the tiny mark on the hood of the vehicle looks like absolute xxxx! Looks way worse than before I brought it in for service. Absolutely disappointed!!!!! More

by Dave Verified Customer Verified Customer

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