Tao Zhu | Page 3

My number 1 Mercedes dealership is Anaheim Hills. The environment is great. The Service Advisor are the best and the director is always professional and very helpful. The environment is great. The Service Advisor are the best and the director is always professional and very helpful. More

by LAYLEE04 Verified Customer Verified Customer

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As a long-time customer, I am extremely dissatisfied and deeply disappointed with Mercedes-Benz of Anaheim. They pressured and coerced me into buying a new car by stating that if I didn't purchase a new ve deeply disappointed with Mercedes-Benz of Anaheim. They pressured and coerced me into buying a new car by stating that if I didn't purchase a new vehicle, they wouldn't buy back my current one. I felt completely forced into this purchase. To make matters worse, the new car has severe cosmetic defects: the entire windshield, parts of the hood, front bumper, and the driver’s side door are covered in what looks like tiny white paint overspray. The entire windshield in particular is covered in micro-dots that cannot be wiped or cleaned off. I brought the vehicle back just three days after the purchase, but the staff did absolutely nothing to resolve the issue—they didn't even bother to wash the car. I am deeply upset and regretful that I was forced to buy a vehicle under these conditions from Mercedes-Benz of Anaheim. More

by Kamyar.abi Verified Customer Verified Customer

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Stay away from this dealership and especially Jabarat. They sold me a vehicle that had been crashed and they had not disclosed that information. Luckily, I didnt endorse the check in the right place and O They sold me a vehicle that had been crashed and they had not disclosed that information. Luckily, I didnt endorse the check in the right place and ONLY because of that was I able to return the vehicle. Now they are retaliating by refusing to refund my $500 for a second key that I had returned (proof thru FedEx signature). I now have to look at legal action, unfortunately it has been a nightmare scenario. Save yourself the time and money, buy from ANYWHERE else More

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Service representative were very nice. And listen to my concerns about my sprinter thank you John Kortland for your service And listen to my concerns about my sprinter thank you John Kortland for your service More

by SAINTJANDERSON Verified Customer Verified Customer

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My experience with Mercedes-Benz of Anaheim Hills has been disappointing. While purchasing an EQS 580 SUV should have been a positive experience, it instead became stressful due to unresolved post-sale i been disappointing. While purchasing an EQS 580 SUV should have been a positive experience, it instead became stressful due to unresolved post-sale issues After the purchase, I identified discrepancies between the vehicle documentation and the items provided, including missing all-season floor mats, a cargo mat, and Mercedes-Benz rear entertainment earphones. The pre-owned sales manager, Pat Coccio, agreed to mail the missing items to my address after they were not provided at delivery as previously agreed. I also requested clarification and resolution regarding the vehicle’s delivery and condition. Despite being told that management would follow up, I did not receive meaningful responses. Emails and messages went unanswered, and several phone calls were disconnected or ended after only a few rings. As a result, I escalated the matter to Mercedes\-Benz USA Customer Care to seek assistance and resolution. Overall, the level of communication and post\-sale support did not meet expectations for a Mercedes-Benz dealership or reflect the value of the vehicle purchased. I have had to pursue basic resolution independently. This review reflects my experience as of today and will be updated if all outstanding issues are resolved promptly, transparently, and in writing. More

by timmekamoses Verified Customer Verified Customer

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It’s always a great experience my sales representative is so kind and patient always knows exactly what I want. so kind and patient always knows exactly what I want. More

by EGARCIA33 Verified Customer Verified Customer

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They showed me exacly what i was looking for. Eventhou it was tge the car I originally had asked for, it was good choice at the end. Eventhou it was tge the car I originally had asked for, it was good choice at the end. More

by miomica1974 Verified Customer Verified Customer

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Great experience here buying my car. Ayman, my sales associate, was amazing and was not pushy. He delivered my car to my house, which was awesome. I would highly recommend your dealershi Ayman, my sales associate, was amazing and was not pushy. He delivered my car to my house, which was awesome. I would highly recommend your dealership and would recommend others to ask Ayman to assist them in their purchase. More

by JLC Verified Customer Verified Customer

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delt with this place for ten years. Made several calls to get the price of oil change. NO ONE EVER RETURNED MY Call. tried on line chat; They couldnt answer my query but would get b Made several calls to get the price of oil change. NO ONE EVER RETURNED MY Call. tried on line chat; They couldnt answer my query but would get back to me...never did. On the third day i got a quote over the phone for $200.00. when I got to the dealership, they said the cheapest service was $600. and up! Finally got with the service manager and told him my story. He reluctantly agreed to the price i was quoted. Next time Jiffy-Lube!!! More

by MGEN.RAMROD7 Verified Customer Verified Customer

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Sader was absolutely stellar to help assist with our auto maintenance. He made it very easy to work with him and his knowledge of Mercedes and cars was mastery level. For any of our friends that were to purc maintenance. He made it very easy to work with him and his knowledge of Mercedes and cars was mastery level. For any of our friends that were to purchase a Mercedes, we would suggest working with him and his team to diagnose and resolve any maintenance needs. Thank you for delivering quality service. More

by Shane N Verified Customer Verified Customer

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