Tek Luitel | Page 6

Thank you for all your help. Tek is awesome. Go see Tek at Heritage Toyota. He will make process supper easy and quick. Great man. at Heritage Toyota. He will make process supper easy and quick. Great man. More

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Tek and his team were very helpful with the purchase of my RAV4. I’m very satisfied with the service and my vehicle. He was knowledgeable and not pushy which I certainly appreciated. Ask for Tek when shopp my RAV4. I’m very satisfied with the service and my vehicle. He was knowledgeable and not pushy which I certainly appreciated. Ask for Tek when shopping for your new Toyota. More

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Tek and the team at Heritage went above and beyond. Got me great pricing,patient with my kids, even let me borrow a chargerwow #cantsayenoughgoodthings,Godbless me great pricing,patient with my kids, even let me borrow a chargerwow #cantsayenoughgoodthings,Godbless More

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Tek Luitel worked with us long distance to get the hard-to-find RAV4 prime. He kept us aware of every part of this acquisition, including the many questions that we had. Travis in financial was also hard-to-find RAV4 prime. He kept us aware of every part of this acquisition, including the many questions that we had. Travis in financial was also very helpful with the wire transfer. Wish we lived closer so we could get help with all the bells and whistles on this car. More

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Tek was amazing! So patient, helpful and knowledgeable throughout the whole process of buying my car! He made everything much easier than I had anticipated. I highly recommend! throughout the whole process of buying my car! He made everything much easier than I had anticipated. I highly recommend! More

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They did a great job. If only the interest rate could have been lowered. But over all we are a satisfied and a happy Customer. have been lowered. But over all we are a satisfied and a happy Customer. More

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Tek was great to work with... friendly, patient & thorough in answering all our questions, and very professional. I would definitely recommend working with Tek to find your next ride! thorough in answering all our questions, and very professional. I would definitely recommend working with Tek to find your next ride! More

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Great service, excellent to work with, very helpful and understanding would recommend anybody to work with tek thank you for helping us with our purchase! understanding would recommend anybody to work with tek thank you for helping us with our purchase! More

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Tek was very kind, honest, and helped me find a car I love. He was very patient as I test drove multiple vehicles. I love my new car! love. He was very patient as I test drove multiple vehicles. I love my new car! More

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I went in to buy a vehicle today. I had spent a while on chat speaking with someone about exactly what I wanted, what I had for a trade in, what I was hoping to keep the price between. I gave all my inform chat speaking with someone about exactly what I wanted, what I had for a trade in, what I was hoping to keep the price between. I gave all my information and was set for my appointment. HOWEVER, when I went in to look at the vehicles it was the absolute worst experience I have ever had with a car dealership. As soon as I went in I told Tek what I wanted which is what I had already told the person online. I was never asked about having a trade in, never asked for my license (until I was handed the keys to test drive a vehicle and he started to walk away), and everything I said went in one ear and out the other. I ended up test driving a car that wasn't what I wanted to give him time to figure out where the car I wanted to test drive was. When I returned he told me that the car was getting a new windshield and I could test drive a similar model for now until that one was fixed. He proceeded to show me a photo of the vehicle in the collision center and I immediately asked him about the significant damage to the front bumper and he replied that it was only a scratch, and that it had not been in an accident as Car Fax said it hadn't. I instantly responded that it had been in a car accident as you can clearly see the huge dent and scrape down the bumper. He proceeded to tell me that Car Fax said it hadn't been in an accident there for it was not an accident that caused the dent. He spent a solid 5 minutes with me and my mother trying to convince us that it was fine. He then proceeded to try and talk me into vehicles outside of my price and year range no matter how many times both my mother and I told him that was not what I wanted. At no point until the very end before I walked out I brought up the trade with him and he had ZERO idea that I had a trade in. He clearly never read all the information I had given prior to making the appointment the previous day. I have never been so angry and called him out on his poor sales behavior and that I would be leaving. I could not believe how HORRIBLE his sales service was and I will most likely never return as I can no longer trust that the facts are accurate on their "certified" pre-owned vehicles. I would NEVER recommend Tek to anyone looking to purchase a vehicle because he does not listen to the customer, nor does he seem to care. More

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