- Captain RJV
Heritage had an excellent selection of used trucks from which I could evaluate. The dealership is clean, comfortable and staffed by friendly people who look and act professional. I was able to find a parking space when v=visiting but perhaps there could be a few more spaces av available during busy times.
I enjoyed working with Liz and after listing my desires for a used truck she found the perfect match. As Liz gains experience with trucks she will do well in sales. Her followup with details of the sale and vehicle preparation went fine and I am sure that as she gains experience that all details will be covered.
This has been a good experience both with Heritage Toyota and Liz Bockus.
"Laz is fantastic!!!!"
I stopped in to Heritage Toyota to look at a new vehicle. I had an idea of what I wanted but since it had been a while since I made a purchase like this (11 years) I was feeling overwhelmed. Laz greeted me with a warm smile and welcomed me and my family in. Laz was really kind and we chatted about my thoughts. Laz's friendly and easy going nature really put us at ease along the way. After genuinely listening to me and my family, Laz suggested some options for us to consider. With each option, Laz was *thoroughly* knowledgeable with the different models and gave us the pros and cons, which made it easier to make choices as we weighed our options.
I recall thinking at the time that this was really a pleasant and fun experience for me, and fun even for my family. Laz made sure that there wasn't any pressure to buy anything and he seemed genuinely interested in making sure that I was happy, above all else.
In fact, Laz even came in on his day off to meet me for a product installation on my new vehicle. I feel that not only did I buy a vehicle that I am happy with, I made a friend in the process. I can't imagine a more pleasant car experience and have confidence in Heritage Toyota for anything automotive - questions, servicing, or the next purchase in the future.
Thank you, Laz for all you have helped me with: I sincerely am grateful. And thank you Heritage for offering Laz, Mia, and Travis to us. All involved were stellar.
You have a very happy customer.
When mud season hit in rural Vermont I knew I needed a truck...so I called Chucky with a fairly impossible request and he stuck with me to help me find the truck of my dreams! Chucky & Travis went above and beyond (on a Saturday night no less) to make sure I was heading home in a safe, reliable, awesome truck! If Chucky could help me, he can help you too!
"Buying My First Car"
I was so pleased with the service I received during my visit here. I have never bought a car before, so there was a lot I didn't know or wasn't sure of. Derek and Travis helped us through this process and answered all of our un-ending questions with patience and a smile on their faces.
- p. cirilli
Walking in to Heritage I knew exactly what I was looking for but still had questions. Normally walking into car dealerships the people on the sales floor are very over bearing and pushy, where as at Heritage I felt very relaxed. Laz Koep was nothing short of amazing when answering my questions and showing me every possible option. He was very easy to talk too and respected me as I was making a very big decision.
Both Laz and Andy were on a mission to get me back on the road as quickly as possible and they did just that. Andy kept me updated at least twice a day and worked tirelessly to get me the exact truck I was looking for.
When it was time to sit down and work through the numbers Travis made the process as painless as possible. Since this was my first time purchasing a car, the numbers side of things was very confusing and he made it very easy to understand.
Overall I would highly recommend Heritage Toyota to anyone looking to purchase a new car or truck. Excellent service and excellent employees.
"My Lucky Day"
I had arranged a test drive by Internet, and when we arrived we were introduced to Derek Blood. He had the car waiting for us and off we went. He was polite, knowledgeable and not at all pushy. To make a long story short, Derek worked with us finding just the right vehicle, and then came up the numbers that made us want to buy. I'm 60+ and this was one of the easiest and most pleasant negotiations, and extra kudos to Derek because after we worked out a buy option, we ended up leasing--a first for me. Because of the lateness in the day, we picked up the car the next day, and Derek did a terrific job explaining all the new (to me) safety features and phone/radio options. He further followed up after my vacation to make sure I received the two options that weren't in stock on purchase day. We were happy to work also with Travis Green and meet Conor McQuade.
"Heritage has mastered the lost art of customer service"
Mia Kulasic was a pleasure to work with! We shopped all over in our quest for a new SUV and we experienced many different levels of honesty, courtesy and overall customer service. Mia was quick to return emails, clear in her responses and professional. She provided guidance, rather than pressure, and managed to get us in a vehicle we love at a price we could afford. Our delivery was handled by Chuck (from Stowe) and closed by Travis. I was impressed how each person in our deal remained on the same page from start to finish.
"Good time "
They new what I wanted and they delivered.
Roger did a great job. From helping me pick out a new truck to walk around and delivery. Heritage Toyota is the best!
"Great time buying,very satisfied with my experience and car!"
- Luke Beard
Came in with a very strong offer from another dealership and Chuck worked to match that offer with a vehicle with a couple extra options. He made me feel comfortable throughout the process, from offering multiple vehicles that matched my preferences, to offering assistance all the way until it was in my driveway. Very satisfied. Facilities and faculty were clean and inviting. Financing experience was informative and had all the things i was interested in (rates/options) Looking forward to bringing my vehicle in for service and most likely purchasing another car here. Thanks again Chuck/Travis!
"Two happy customers with new vehicles "
Big thanks to Phil for his excellent care in getting the Rav4 Adventure and Tundra Limited ready to go. Went over all the options and operation of the safety features. Great experience, if you need a vehicle contact Phil you won't be disappointed. The finance department was great to work with Travis Green and Christine Donahue went over all the paperwork in great detail. A big shout out to Ryan Denecker for the car starter. Great team at Heritage Toyota.