Tera Dennis

Went in for the “free” first oil change. Never have a had vehicle get doused with that much oil on the interior as I had when I picked uo my truck. I was outside enjoying the fine Mississipp Never have a had vehicle get doused with that much oil on the interior as I had when I picked uo my truck. I was outside enjoying the fine Mississippi humidity when Top Flight oil changer guy looking like a wannabe Nashville dude ranch hand, brought my truck from the bay, when he got out he paused to look at the seat which I found odd. I followed him inside to grab my keys and did just that. Opened the door and I was met with heavy oil residue on the drive door armrest, door handle, door trim just be,on the window. Heavy oil residue was also on 3/4th`s of the seat and the center armrest. Went inside and told the female service writer with dark hair the issue. Service manager came out and he looked into my truck and went on an apology tour and essentially dogged his own guy in front of me. What kind of supervisor does that in front a a customer? None should be the answer, even if his guy is wrong, a good leader defends his guys, but gets in that xxx behind closed doors. Anywhoo, service manager went and got a dirty rag and some window cleaner from inside and came back out and spent about 3 minute’s unxxxxing the xxxxed chicken his top flight (not from Nashville) oil changer guy `s mess to clean up. I used some humor yes, but its crazy to me that no plastic was used over the seat or steering wheel and he knows whet he did, I literally watched him (not from Nashville)pause when he got out of my truck and look at the seat before closing the drivers door. I hope they can read this. Mike b More

by mobb70 Verified Customer Verified Customer

Report | Print

They take care of their customers with with knowledgeable information and care I will buy another vehicle from them if I had to information and care I will buy another vehicle from them if I had to More

by romeosewell Verified Customer Verified Customer

Report | Print

This was a very good car buying experience. There was no pressure, they were all very friendly and informative. There was no pressure, they were all very friendly and informative. More

by joel68 Verified Customer Verified Customer

Report | Print

This was the Best car buying experience ever. We were able to shop, with out being harassed, and when we were ready Ms Terra was right there for us…. The Finance manager was even better. We were able to shop, with out being harassed, and when we were ready Ms Terra was right there for us…. The Finance manager was even better. More

by laddie19822002 Verified Customer Verified Customer

Report | Print

Received excellent service from Walt Massey sales and finance representatives. I would definitely recommend the dealership. finance representatives. I would definitely recommend the dealership. More

by robertm.jackowski Verified Customer Verified Customer

Report | Print

My experience was great. I got a fair price on my trade and am satisfied with my purchase. I got a fair price on my trade and am satisfied with my purchase. More

Report | Print

It was a pleasure buying my car. Tera provided great service before and after to ensure our every question and need was taken care of. Tera provided great service before and after to ensure our every question and need was taken care of. More

by dralls Verified Customer Verified Customer

Report | Print

Tera and Shemuel were great to work with. Latisha and Phillip were also attentative to making sure I was being taken care of during a busy evening for everyone. Latisha and Phillip were also attentative to making sure I was being taken care of during a busy evening for everyone. More

by jrgibbs Verified Customer Verified Customer

Report | Print

I bought out of state and Terra made it quick, easy and seamless. She was great! seamless. She was great! More

by bpsteve11 Verified Customer Verified Customer

Report | Print

Terra did an outstanding job. Even stayed late to help set up some of the features of the truck Even stayed late to help set up some of the features of the truck More

by joe_wessel Verified Customer Verified Customer

Report | Print