Teresa Zarour | Page 10

Had a bad experience. Had to have two damaged tires replaced and 30,000 mile service. Tires were not inflated anywhere near proper PSI and all were at different PSI with v Had to have two damaged tires replaced and 30,000 mile service. Tires were not inflated anywhere near proper PSI and all were at different PSI with variation up to 6 lbs. off. Two damaged tires were on the right side and they just replaced them with 2 new on the right side. They should have mounted the two new ones on the rear of the car. In car tire pressure sensors were not reset but sneak they didn't bother to set proper pressure it would have been useless unless they reset it to the wrong tire pressures. Aside from that they should as a standard procedure - rotated the tires anyway. The phone system was screwed up so I couldn't contact anyone to check on status of service. Their loaner car policy is the worst I have ever experienced - "never on a Saturday" I was told, and the next available loaners are always three days after you need to bring your cart in. So unless you can plan your repairs three to five days in advance "sorry" no loaner. I responded with more detailed info to the dealers request of feedback and no one in the service dept bothered to contact me to help explain any of this. That struck number 5 I think. Maybe I''ll get a response to this? nah I doubt it I interacted with two people in service and neither are listed below??? I would have loved to rate them. Strike number 6 can't send this review no matter how many times I tried. More

by David Verified Customer Verified Customer

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Great service and great staff. Very accommodating to customers. Always had a loaner car for me. Would absolutely recommend Paramus Mercedes Benz. Very accommodating to customers. Always had a loaner car for me. Would absolutely recommend Paramus Mercedes Benz. More

by marionschreiber Verified Customer Verified Customer

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They run a first class operation there. You should be very proud of them and your company in general. Thanks very much. And keep up your great work! You should be very proud of them and your company in general. Thanks very much. And keep up your great work! More

by CARLOS.ORTIZ Verified Customer Verified Customer

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Excellent service and very helpful and professional. Reps were very helpful in solving my problem Reps were very helpful in solving my problem More

by MARTIN_63 Verified Customer Verified Customer

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Great and efficient service with scheduling and service! Would highly recommend this dealership to anyone Would highly recommend this dealership to anyone More

by Juliannew96 Verified Customer Verified Customer

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Very professional and courteous staff. Handheld my concerns promptly and always keep me informed of the progress of the repairs Handheld my concerns promptly and always keep me informed of the progress of the repairs More

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Always receive efficient work on my car & courteous assistance..from all workers.. no complaints at this time. assistance..from all workers.. no complaints at this time. More

by DAK Verified Customer Verified Customer

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Wonderful service as always! ! Tamar is truly the best... So kind n friendly and always right there to help! She deserves a big raise and/or promotion!! The guys also are always s ! Tamar is truly the best... So kind n friendly and always right there to help! She deserves a big raise and/or promotion!! The guys also are always so helpful n pleasant that take n bring the car around. Service was great. More

by savann24 Verified Customer Verified Customer

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Best dealer in the area and great service for all the New Jersey area yeah Jersey area yeah More

by colonep Verified Customer Verified Customer

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I go all the time with one service advisors and she make my service appointment perfect from A to Z and her follow up is great plus explaining all details or what’s been done on all our MB my service appointment perfect from A to Z and her follow up is great plus explaining all details or what’s been done on all our MB More

by imad.hassan Verified Customer Verified Customer

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