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Teresa Zarour
Teresa Zarour | Page 9
Service Advisor
Mercedes-Benz of Paramus
755 State Rt 17 South
Paramus, NJ 07652
152 Reviews
Dealership Experience
11 yrs, 2 mos
Languages Spoken
Italian
152 Reviews
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152 Reviews of Teresa Zarour
March 12, 2022
the best dealership! the customer service is the best I have ever dealt with . The Manager is first class top notch the customer service is the best I have ever dealt with . The Manager is first class top notch More
by marilyn goldfischer
Verified CustomerOther Employees Tagged: Mike Mutter is the best!
March 11, 2022
The car came back to me in nicer condition, engine and body than I anticipated. body than I anticipated. More
by GORHAM.CAROLYN
Other Employees Tagged: Robert Lalli, Dennis Adams , Carol Dooley, Steve Dufalo, Scott Gordon, Veronica Heredia, Carlos Perez, Dan Raspanti, Donna Thomas
March 11, 2022
Worst experience ever. Don’t even know why you would send me this survey. Would never ever buy or do business with MB again. Same for my daughter so now you have 2 generati Don’t even know why you would send me this survey. Would never ever buy or do business with MB again. Same for my daughter so now you have 2 generations. More
by Jr
March 11, 2022
Great communication throughout the entire time my vehicle was being serviced and definitely appreciate the video to see everything that was being checked on my vehicle. Highly recommend was being serviced and definitely appreciate the video to see everything that was being checked on my vehicle. Highly recommend More
by Maria A
March 11, 2022
Service department took the time to fix problem with my car. I had meeting with shop Forman and his boss. During the meeting service manager and Forman said they will do their best to fix. If they canno car. I had meeting with shop Forman and his boss. During the meeting service manager and Forman said they will do their best to fix. If they cannot they will discuss with Mercedes USA engineers. So far it looks like service dept fixed the problem.. My thanks to them. More
by rginelli2004
Other Employees Tagged: Robert Cocco
March 11, 2022
Teresa is very helpful and super kind :) It’s a pleasure to come to this dealership ! to come to this dealership ! More
by CGRANOSKI9393
Other Employees Tagged: Dennis Adams , Robert Cocco
March 11, 2022
Had a bad experience. Had to have two damaged tires replaced and 30,000 mile service. Tires were not inflated anywhere near proper PSI and all were at different PSI with v Had to have two damaged tires replaced and 30,000 mile service. Tires were not inflated anywhere near proper PSI and all were at different PSI with variation up to 6 lbs. off. Two damaged tires were on the right side and they just replaced them with 2 new on the right side. They should have mounted the two new ones on the rear of the car. In car tire pressure sensors were not reset but sneak they didn't bother to set proper pressure it would have been useless unless they reset it to the wrong tire pressures. Aside from that they should as a standard procedure - rotated the tires anyway. The phone system was screwed up so I couldn't contact anyone to check on status of service. Their loaner car policy is the worst I have ever experienced - "never on a Saturday" I was told, and the next available loaners are always three days after you need to bring your cart in. So unless you can plan your repairs three to five days in advance "sorry" no loaner. I responded with more detailed info to the dealers request of feedback and no one in the service dept bothered to contact me to help explain any of this. That struck number 5 I think. Maybe I''ll get a response to this? nah I doubt it I interacted with two people in service and neither are listed below??? I would have loved to rate them. Strike number 6 can't send this review no matter how many times I tried. More
by David
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