Teresa Zarour | Page 11

Wonderful service as always! ! Tamar is truly the best... So kind n friendly and always right there to help! She deserves a big raise and/or promotion!! The guys also are always s ! Tamar is truly the best... So kind n friendly and always right there to help! She deserves a big raise and/or promotion!! The guys also are always so helpful n pleasant that take n bring the car around. Service was great. More

by savann24 Verified Customer Verified Customer

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Best dealer in the area and great service for all the New Jersey area yeah Jersey area yeah More

by colonep Verified Customer Verified Customer

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I go all the time with one service advisors and she make my service appointment perfect from A to Z and her follow up is great plus explaining all details or what’s been done on all our MB my service appointment perfect from A to Z and her follow up is great plus explaining all details or what’s been done on all our MB More

by imad.hassan Verified Customer Verified Customer

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Exelete service I recommend anyone to service here honestly their service made the visit very exciting and great how there are people with knowledge of bilingual. honestly their service made the visit very exciting and great how there are people with knowledge of bilingual. More

by ONELIS87 Verified Customer Verified Customer

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Very professional and always di the right things Theresa is fantastic that's all ok is fantastic that's all ok More

by ROBERTPORTADAJR Verified Customer Verified Customer

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I was encouraged to use the home service to change my tire, it was a little expensive but I did t mind it. Appointment set for 11:30, no one showed up, I called at 1, they said someone will show up at 1: tire, it was a little expensive but I did t mind it. Appointment set for 11:30, no one showed up, I called at 1, they said someone will show up at 1:30, I called at 2:30 they said they can’t show up, they have no consideration for anyone time, this was not a free service, I could have done it anywhere else, the run flat will drive for 50 more miles, they made me waist a whole day of work and not even fix my tire, called again, all I got is attitude , it is unfortunate the service is going downhill fast More

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I was previously happy with this dealer. While under cert Previously happy with this dealer while under cert warranty battery died.I had to pay to replaceNew management haven’t been backThey don’t care. Previously happy with this dealer while under cert warranty battery died.I had to pay to replaceNew management haven’t been backThey don’t care. More

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I took my car to this dealership because it was due for the B service. I had no other problems with my car. When I picked it up, the "Check Engine" light was on. When I left, my gears would not properly sh the B service. I had no other problems with my car. When I picked it up, the "Check Engine" light was on. When I left, my gears would not properly shift and the trunk of my car literally would not rise properly and slammed down on its own. I took it back and the dealership refused any responsibilities for these problems they caused. I have never felt more disappointed and disrespected as I did through my experience at this dealership. They were arrogant and showed no care or concern for the problems they caused. Shame on you Mercedes-Benz of Paramus! More

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Excellent dealer! Can’t ever go wrong purchasing in Mercedes Benz! Thank you to Robinson and the rest of the team! I recommend coming here! Mercedes Benz! Thank you to Robinson and the rest of the team! I recommend coming here! More

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MB of Paramus- Superior Customer Service & MB of Paramus has "earned" our business yet again! With so many car dealerships available, the opportunity to work with any number of dealers is vast MB of Paramus has "earned" our business yet again! With so many car dealerships available, the opportunity to work with any number of dealers is vast...The questions that drives me to choose this dealership for the sixth (6) time is because this MB of Paramus team listens to us as the customer. Our sense is that the team operates from a service excellence platform. To perform at this level you need a group of seasoned professionals who know how to take care of their customers. To have a great team who must have great players and there are no better players than those we worked with during our most recent lease negotiations... From start to finish the following team member's offered exemplary service. Debbie Chorny the absolute best of the best , she is the impetus behind the team - the one that makes it all come together. Debbie knows how to make sure that everyone is on the same page. Debbie's' commitment to excellence is to stay in lock step with the client by making sure everything is handled to the highest of standards. Simply stated.. Debbie Chorny is amazing!! Osiel Mancha in Sales will do whatever he can do to ensure 100% customer satisfaction Osiel (OC) will always make sure that everyone comes out a winner... From the client to his internal team, OC doesn't stop until the job is done right!! Teresa Zarour in Service although new to the team, clearly fits in perfectly as she prides herself on making sure that all details are in order and no one misses a beat. Teresa is exactly the kind of person that you want to work with in Service...after all it is about not only taking care of the customer but equally as important taking care of your car... Tom Moliterno- Product Specialist.. As the Mercedes Benz product evolves, you want your Product Specialist to be so incredible informed on how the car operates and then be able to clearly communicate how best to maximize the benefits and features of the new vehicle. Not only is Tom the epitome of Product Specialist … he has the patience of a Saint - A winning combination... Dennis Adams the one that everyone reports to.. Dennis runs a fabulous organization by empowering his team members to be the best that they can possibly be... All in all , as a customer, you cannot ask for better team members to work with and because of this... Loyalty lives large!! As they say... See you when my next lease is up!!!! Thank you Mercedes Benz of Paramus for a great experience!! Your Loyal Customers More

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