Teresa Zarour | Page 12

Check SRS light & take care of recall Service advisor and all other personnel were courteous. However, my seats were not retuned to the original position which is annoying. Teresa Z Service advisor and all other personnel were courteous. However, my seats were not retuned to the original position which is annoying. Teresa Zarour’s voicemail was full and as a result I could not leave a message that I would be returning the loaner early the next morning. More

by Regina Verified Customer Verified Customer

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Great Service Extremely helpful!!! Purchasing a used ML350 and did a pre-purchase inspection. Dealership and service advisor was very accommodating. Took the time t Extremely helpful!!! Purchasing a used ML350 and did a pre-purchase inspection. Dealership and service advisor was very accommodating. Took the time to explain everything. More

by RONHML72 Verified Customer Verified Customer

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Service department is great and efficient. Very easy to work with Teresa. She keeps you well informed throughout the process. Appreciate her honesty. W department is great and efficient. Very easy to work with Teresa. She keeps you well informed throughout the process. Appreciate her honesty. Would highly recommend. More

by MICHELLE56 Verified Customer Verified Customer

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What a Wonderful experience! Well let me start off by saying that, from the moment I stepped into this dealership. I felt like I was treated like a king. This guy’s name is Oshi Well let me start off by saying that, from the moment I stepped into this dealership. I felt like I was treated like a king. This guy’s name is Oshi or something like that. They call him OC easier to remember. He made me feel really special. He’s a character but very professional at the same time who knows every detail about the cars. The dealerships very very clean!. Very professional, deafly come back! More

by BRANDONJOCO201 Verified Customer Verified Customer

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Best car dealer service When i have to take my car to the dealer it’s always a great experience. It’s not the end of the world because I’m going to be without a car, or i ha When i have to take my car to the dealer it’s always a great experience. It’s not the end of the world because I’m going to be without a car, or i have to wait for hours. The Service department makes is so easy, i leave my car in the morning and due to the great location of the dealer i go to the mall and when i finish my shopping my car is ready. Sometimes i have to loan a car and And i like to drive the new models. The staff is very friendly and they always follow up after the service . More

by HARFOUCHE7 Verified Customer Verified Customer

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Service B I found the appointment making process was not up to the usual high standards of the dealership. I had a woman on the phone who was very curt and exp I found the appointment making process was not up to the usual high standards of the dealership. I had a woman on the phone who was very curt and explained that at least two weeks are needed to reserve a loaner. This was never the case. once I got to the service area, I waited some 10 minutes before someone helped me! I found this also to be unusual and not like previously. When I finally sat with my service advisor, Teresa, I was told I had two recalls which they will take care of. I was shocked, as no one ever contacted me about these two recalls!!!! What if they were serious recalls and put myself and my family at risk when driving this car???? Teresa assured me that everything would be taken care of. It took two days for my service to be completed and the pick up process was more courteous than the drop off. When my car was delivered, I noticed a few spots on the left bumper. I brought this to the attention of the person who delivered my car and confirmed that these spots were not there when I dropped off my car. He got an advisor who tried to find the photos taken during drop off, but could not find ANY!!!! He then suggested that the car goes to the detail shop to see if they can remove the damage. Fortunately, the car came back completely repaired. Teresa Cane out and once again was very reassuring and apolized for what had happened. she is very professional, warm and kind. More

by NORA.HOVANESIAN Verified Customer Verified Customer

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Review Service is ok. Takes long time to do repairs. Not enough loaners. Theresa is great. The place needs to be open until 8 Pk Monday thru friday Service is ok. Takes long time to do repairs. Not enough loaners. Theresa is great. The place needs to be open until 8 Pk Monday thru friday More

by BRUNETTI_VITO Verified Customer Verified Customer

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Awesome is as awesome does!!!! As I have always said. Mercedes of Paramus is the best dealership around. The car is magnificent! I have a GLC300. The sellers are awesome and the Ser As I have always said. Mercedes of Paramus is the best dealership around. The car is magnificent! I have a GLC300. The sellers are awesome and the Service advisors and all the staff are on point. Everyone was made re than accommodating when my husband and I came into pick up my car after service. They helped him get into the car. A month ago he had a knee replacement. You have a customer for life!! An A+ dealership. More

by SGRIFF1 Verified Customer Verified Customer

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Very satisfied Scheduled my appointment a week in advance and had the vehicle back in the same day. Theresa was very pleasant and called me twice, once to let me kno Scheduled my appointment a week in advance and had the vehicle back in the same day. Theresa was very pleasant and called me twice, once to let me know what was being done and second to let me know the vehicle was ready. Only issue I have is the loaner vehicle wait...typically waiting 3 weeks to get a loaner vehicle for a service appointment is not what i'd expect. I had to settle for a drop off ...... More

by rich39 Verified Customer Verified Customer

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Dissapointing!!! Just to start off, I am an ASE Certified Technician. So I bring my 2013 GL450 to Mercedez-Benz of Paramus and I explained what the issue was with my c Just to start off, I am an ASE Certified Technician. So I bring my 2013 GL450 to Mercedez-Benz of Paramus and I explained what the issue was with my car. Loud noise at cold start only which is the Timing Chain Tensioner, my service advisor Teresa was very nice and she wrote down the issue but just to check it the charge was $179. All you need to do is start then car when engine is cold and you will hear it right away so that's a 5 min job which I agreed to pay the hourly labor rate. Than I get a call that my coolant bleeder hose is leaking so bad that it needs to be changed right away. So that's another hour labor plus parts. When all said and done, I paid $331 in labor which was very upsetting to me since the whole job that they did took less than 20 min for both issues. It was a little plastic hose right on top of the engine attached by 3 clips, not even screws. On top of that they charge me another $20 to dispose the little plastic tube. This is very dissapointing service and Mercedes-Benz of Paramus will never see my cars or my family's cars there every again. More

by AVO Verified Customer Verified Customer

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