Teresa Zarour | Page 12

2 Great experiences with Jieun. I will only buy from Jieun and service the car with Teresa as they both do everything they promise to do. They are very customer focused. I will only buy from Jieun and service the car with Teresa as they both do everything they promise to do. They are very customer focused. More

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Great Dealership, Great Management & Great Salesman My family and I have had Mercedes for decades. Andrew Franco, in sales, has assisted me with getting the car I wanted at the right price. He his ver My family and I have had Mercedes for decades. Andrew Franco, in sales, has assisted me with getting the car I wanted at the right price. He his very attentive and an amazing, fun person. He truly cares about his customers and will be there for you; which is a rarity in this world. I recommend Andrew and the entire Mercedes of Paramus without any hesitation! -Jared More

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Usually very good service but wait time was ridiculous Generally I am very happy with the service advisors . This visit was not up to the usuals standards. I waited over 29 minutes to be attended to when I Generally I am very happy with the service advisors . This visit was not up to the usuals standards. I waited over 29 minutes to be attended to when I pulled in, then waited 35 minutes for a service advisor to check in. Then almost 2 hours more for a headlamp and sidelight change. This may have been an exceptionally busy night as all customers in service were complaining about wait times More

by JULIANNEB12 Verified Customer Verified Customer

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excellent service and customer relations 👍my car is in good condition now thanks teresa for being good service manager! i will recommend you to everyone 👏keep service and customer relations 👍my car is in good condition now thanks teresa for being good service manager! i will recommend you to everyone 👏keep up the good work More

by J.ayaz Verified Customer Verified Customer

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Check SRS light & take care of recall Service advisor and all other personnel were courteous. However, my seats were not retuned to the original position which is annoying. Teresa Z Service advisor and all other personnel were courteous. However, my seats were not retuned to the original position which is annoying. Teresa Zarour’s voicemail was full and as a result I could not leave a message that I would be returning the loaner early the next morning. More

by Regina Verified Customer Verified Customer

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Great Service Extremely helpful!!! Purchasing a used ML350 and did a pre-purchase inspection. Dealership and service advisor was very accommodating. Took the time t Extremely helpful!!! Purchasing a used ML350 and did a pre-purchase inspection. Dealership and service advisor was very accommodating. Took the time to explain everything. More

by RONHML72 Verified Customer Verified Customer

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Service department is great and efficient. Very easy to work with Teresa. She keeps you well informed throughout the process. Appreciate her honesty. W department is great and efficient. Very easy to work with Teresa. She keeps you well informed throughout the process. Appreciate her honesty. Would highly recommend. More

by MICHELLE56 Verified Customer Verified Customer

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What a Wonderful experience! Well let me start off by saying that, from the moment I stepped into this dealership. I felt like I was treated like a king. This guy’s name is Oshi Well let me start off by saying that, from the moment I stepped into this dealership. I felt like I was treated like a king. This guy’s name is Oshi or something like that. They call him OC easier to remember. He made me feel really special. He’s a character but very professional at the same time who knows every detail about the cars. The dealerships very very clean!. Very professional, deafly come back! More

by BRANDONJOCO201 Verified Customer Verified Customer

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Best car dealer service When i have to take my car to the dealer it’s always a great experience. It’s not the end of the world because I’m going to be without a car, or i ha When i have to take my car to the dealer it’s always a great experience. It’s not the end of the world because I’m going to be without a car, or i have to wait for hours. The Service department makes is so easy, i leave my car in the morning and due to the great location of the dealer i go to the mall and when i finish my shopping my car is ready. Sometimes i have to loan a car and And i like to drive the new models. The staff is very friendly and they always follow up after the service . More

by HARFOUCHE7 Verified Customer Verified Customer

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Service B I found the appointment making process was not up to the usual high standards of the dealership. I had a woman on the phone who was very curt and exp I found the appointment making process was not up to the usual high standards of the dealership. I had a woman on the phone who was very curt and explained that at least two weeks are needed to reserve a loaner. This was never the case. once I got to the service area, I waited some 10 minutes before someone helped me! I found this also to be unusual and not like previously. When I finally sat with my service advisor, Teresa, I was told I had two recalls which they will take care of. I was shocked, as no one ever contacted me about these two recalls!!!! What if they were serious recalls and put myself and my family at risk when driving this car???? Teresa assured me that everything would be taken care of. It took two days for my service to be completed and the pick up process was more courteous than the drop off. When my car was delivered, I noticed a few spots on the left bumper. I brought this to the attention of the person who delivered my car and confirmed that these spots were not there when I dropped off my car. He got an advisor who tried to find the photos taken during drop off, but could not find ANY!!!! He then suggested that the car goes to the detail shop to see if they can remove the damage. Fortunately, the car came back completely repaired. Teresa Cane out and once again was very reassuring and apolized for what had happened. she is very professional, warm and kind. More

by NORA.HOVANESIAN Verified Customer Verified Customer

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