Teresa Zarour
Teresa Zarour at Mercedes-Benz of Paramus

Teresa Zarour | Page 7

Service Advisor

Mercedes-Benz of Paramus

755 State Rt 17 South
Paramus, NJ 07652

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4.8
152 Reviews

Dealership Experience

11 yrs, 2 mos

Languages Spoken

Italian Italian

4.8

152 Reviews

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152 Reviews of Teresa Zarour

March 29, 2022

Dealership Rating
Employee Rating

Excellent service and ease of use. Extremely convienent service they provide. Quick response and easy to use. GREAT job More

by Sthompson20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Domenic Rigante , Mark Vanblarcom

Mar 29, 2022

Mercedes-Benz of Paramus responded

It's great to hear that our team provided you with excellent service and you're pleased with the quick response. Thanks for sharing your kind 5-star rating as well.

March 28, 2022

Dealership Rating
Employee Rating

Excellent dealership, good service department. I’ll recommend anyone to purchase their car from Mercedes Benz of Paramus More

by KNOX3228
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 28, 2022

Mercedes-Benz of Paramus responded

It's so nice to know that our team provided you with good service, and you're willing to recommend others. Thanks!

March 28, 2022

Dealership Rating
Employee Rating

Rob was super helpful! He is the best at meeting all of your needs! H More

by ALEXA.RICKERT
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Robert Cocco

Mar 28, 2022

Mercedes-Benz of Paramus responded

Thanks for telling us that Rob was super helpful and he was able to meet all of your needs.

March 28, 2022

Dealership Rating
Employee Rating

Mercedes-Benz of Paramus was a great experience and their customer service is very satisfying. More

by CALLESHA.SHARPE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 28, 2022

Mercedes-Benz of Paramus responded

Thanks for telling us about your great experience. We really enjoy hearing that our service was very satisfying.

March 28, 2022

Dealership Rating
Employee Rating

Very professional and attentive to meeting service needs. Responsive to the car’s service per our request More

by NBALASNY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 28, 2022

Mercedes-Benz of Paramus responded

Thanks for your kind remarks for our very professional and attentive team, we're glad to know that everyone was very responsive.

March 28, 2022

Dealership Rating
Employee Rating

Fast convenient clean courteous. What more can I ask for. I wish I had this service for everything More

by MANIGAULTFAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 28, 2022

Mercedes-Benz of Paramus responded

Thanks so much for saying that our team is fast, convenient and courteous. We really appreciate your great 5-star rating!

March 28, 2022

Dealership Rating
Employee Rating

Good experience, polite people, everything was done quickly. While waiting for my service to be completed I was able to look around the show room, and look at various models. More

by TCARDOSO
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Mar 28, 2022

Mercedes-Benz of Paramus responded

Thanks for telling us about your experience,, it's great to hear that our team is polite and you're pleased with our show room as well.

March 28, 2022

Dealership Rating
Employee Rating

Great attention to detail and professional service and Dave Ingersol is the greatest service advisor More

by artiezuck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David Ingersol

Mar 28, 2022

Mercedes-Benz of Paramus responded

Thanks for sharing that Dave Ingersol is the greatest service advisor, we really appreciate your kind remarks!

March 28, 2022

Dealership Rating
Employee Rating

The service person was professional and courteous, He arrived on time and completed work quickly. More

by mhemschot
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 28, 2022

Mercedes-Benz of Paramus responded

Thanks for saying that our service team member was very professional and courteous and all of the work was completed quickly as well.

March 28, 2022

Dealership Rating
Employee Rating

Blind spot Assist Inoperative issue was NOT resolved. Hood open light came on and alarm beeped the entire way home. I had to google how to fix it to stop the beeping I had asked for an operator manual More

by Charlie VanHaaster
Customer Service
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Not sure of service name

Mar 28, 2022

Mercedes-Benz of Paramus responded

Please allow me to apologize for your negative experience. At a moment of your convenience, please contact me directly to further discuss. I look forward to speaking with you. Kind regards, Mark Mickens Fixed Operations Manager markmickens@driveprestige.com 201-597-7131 extension 1501

Apr 21, 2022

Charlie VanHaaster responded

Thank you for replying to the survey a while ago, and I miss placed this email in my inbox, but was just able to find your reply just now. Yes, I still need to get this blind spot issue resolved, as it does not work, and is not safe. More frustrating at this point is, we still have NO LICENSE PLATE NO REGISTRATION NO TITLE NO OPERATOR MANUAL to figure things out on this car. I paid your $1200 dealer “ad min fee” or whatever you call it when I bought this car in Jan, and THREE MONTHS LATER, still waiting…. Frustrating beyond belief. Who do I need to talk to? C VanHaaster

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