Teresa Zarour
Teresa Zarour at Mercedes-Benz of Paramus

Teresa Zarour | Page 8

Service Advisor

Mercedes-Benz of Paramus

755 State Rt 17 South
Paramus, NJ 07652

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4.8
152 Reviews

Dealership Experience

11 yrs, 2 mos

Languages Spoken

Italian Italian

4.8

152 Reviews

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152 Reviews of Teresa Zarour

March 26, 2022

Dealership Rating
Employee Rating

they ask for a pat on the back before the customer is satisfied with the service. very annoying More

by ANDYEPST
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Mar 28, 2022

Mercedes-Benz of Paramus responded

Please allow me to apologize for your negative experience. At a moment of your convenience, please contact me directly to further discuss. I look forward to speaking with you. Kind regards, Mark Mickens Fixed Operations Manager markmickens@driveprestige.com 201-597-7131 extension 1501

March 18, 2022

Dealership Rating
Employee Rating

Had a very good experience they were thorough on the repair and gave me a loaner everyone was very courteous More

by HLACOGNATA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Robert Lalli , Carol Dooley, Steve Dufalo, Scott Gordon, Veronica Heredia, Carlos Perez, Donna Thomas

Mar 19, 2022

Mercedes-Benz of Paramus responded

We're glad to hear that you had a very good experience and you're pleased with the loaner you received, and you found everyone to be courteous as well. Thank you!

March 15, 2022

Dealership Rating
Employee Rating

My experience With the dealership has Ben the cars tfor 11 years always dependable knowledgeable about the cars Alwaysaking you feel like family and that you can be assured of follow up care More

by SARGENTBELL
Recommend Dealer
Yes

Other Employees Tagged: Carol Dooley, Ta

Mar 16, 2022

Mercedes-Benz of Paramus responded

Thank you for sharing your feedback. We're glad to hear that you've depended on us for the last 11 years and our team makes you feel like family. Thanks again!

March 15, 2022

Dealership Rating
Employee Rating

Very professional staff. Teresa is great. She is knowledgeable, friendly, provided a clear explanation of the repairs needed, and kept me informed of the schedule. Video of c More

by mbrezette
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 16, 2022

Mercedes-Benz of Paramus responded

It's so nice to hear that Teresa is great, as well as knowledgeable and friendly. Thanks for sharing your kind remarks about your service visit. We're also glad to know that our mechanic was helpful as well and you appreciated our informative video too.

March 15, 2022

Dealership Rating
Employee Rating

Had to wait for 3 different tow trucks over an 8 hour period. Received no update once my car arrived at the dealership. Had to follow up several times in order to get any sort of update on the status of More

by DAVEANTONELLI1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Mar 16, 2022

Mercedes-Benz of Paramus responded

Dave, Mercedes Benz of Paramus doesn’t dispatch or arrange tow-ins. You waited for 8 hours from Mercedes Benz USA roadside assistance which we have no control over. If you would like to contact me I can put you in touch with the customer service center where you can lodge your complaint to the proper party. Mark Mickens Fixed Operations Manager markmickens@driveprestige.com 201-597-7131 ext. 1501

March 12, 2022

Dealership Rating
Employee Rating

Very respectful people. took care of my problem within a day.thank you for everything More

by KLEVI_ELMATADOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 13, 2022

Mercedes-Benz of Paramus responded

We're very glad to hear that our team was respectful and you received excellent service. Thanks so much!

Mar 13, 2022

KLEVI_ELMATADOR responded

Thank you

March 12, 2022

Dealership Rating
Employee Rating

The car was serviced while i waited ,ready with complimentary wash ,in less time than promised. The assigned service attendant is always updating you in person , and via text, on the progress of y More

by pfrag58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tamar M

Mar 12, 2022

Mercedes-Benz of Paramus responded

It's great to know that our service team was very helpful and attentive, and you're pleased with everything. Thanks for your very kind remarks as well.

March 12, 2022

Dealership Rating
Employee Rating

I have been going to MB of Paramus for more than 10 years. They are Very responsive, professional and effective. More

by vineet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brandon Monastersky

Mar 12, 2022

Mercedes-Benz of Paramus responded

Thanks for telling us about your visit. We're so glad to know that you've been visiting our dealership for more than 10 years. We're also happy to hear that everyone was very responsive, professional and effective.

March 12, 2022

Dealership Rating
Employee Rating

Some workers go beyond what t h ey need to do. I de s like with certain people yhrtr More

by AGIALLORENZO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Steve Dufalo, Donna Thomas

Mar 12, 2022

Mercedes-Benz of Paramus responded

It's great to know that our team was so helpful and you're pleased with everything. Thanks!

March 12, 2022

Dealership Rating
Employee Rating

Good, Professional Service. I Love The Staff At This Dealership. The Prices On Parts Are A Little Steep More

by millsgotgame1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 12, 2022

Mercedes-Benz of Paramus responded

It's great to hear that our team was so helpful, and you're pleased with the great customer service you received from our parts department.

Mar 12, 2022

millsgotgame1 responded

Keep Up The Great Service!

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