Terrell Barry
Terrell Barry at Volkswagen of Downtown Chicago
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Terrell Barry

Sales Associate

Volkswagen of Downtown Chicago

1111 N Clark St
Chicago, IL 60610

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4.8
22 Reviews

Dealership Experience

1 yr, 10 mos

Industry Experience

1 yr, 10 mos

4.8

22 Reviews

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22 Reviews of Terrell Barry

April 25, 2024

Dealership Rating
Employee Rating

The service people are nice but didn’t fix my mirrors like I would’ve liked More

by MURPHYMORGAN95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Luis Tinoco, Danny Aguilera

Apr 26, 2024

Volkswagen of Downtown Chicago responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please reach out to Michael Lichter at 312-628-4848. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

November 04, 2023

Dealership Rating
Employee Rating

Terrell, Julian and Auzi were absolutely amazing today! They helped me with whatever I needed during my car service. I always feel so welcomed here! More

by JT
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Julian Perez, Auzi Wallace

Nov 05, 2023

Volkswagen of Downtown Chicago responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

September 26, 2023

Dealership Rating
Employee Rating

Terrell was great and patient, I didn’t feel rush like other dealerships just trying to make a sell. More

by ShawnG
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Sep 27, 2023

Volkswagen of Downtown Chicago responded

Thank you so much for choosing Volkswagen of Downtown Chicago, Shawn! Please let us know if we can be of any more assistance!

September 12, 2023

Dealership Rating
Employee Rating

The dealer worked well with me to answer my questions about the car and financing More

by rosealeengoggin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Angel Santana

Sep 13, 2023

Volkswagen of Downtown Chicago responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

August 11, 2023

Dealership Rating
Employee Rating

This dealership knowingly sold me a car with toxic fumes and lied to me that there was nothing wrong with the car. They said the fumes I smelled were from outside the car, from paint fumes from detailing wo More

by Ksherm2023
Sales Price Transparency
Purchase Time
Recommend Dealer
No

Other Employees Tagged: Michael Zafiriou, Julian Perez, Kelia House , Kamille Moreno

Aug 11, 2023

Ksherm2023 responded

I would also add that after purchasing as soon as I realized the odor wasn’t coming from outside the car (as they had told me) but from inside the car, I returned the car within two days of purchase and asked for a refund. They denied me and said they’d try to fumigate first. I waited there all day (during my work hours) while they did this. I didn’t think I could smell anything but then once I got in the car the next day, the odor was there as strong as ever. So I returned the car again a day later and again asked for a refund. They again denied me. This time the sales manager got inside the car and confirmed the odor and said one of his family members would have a hard time with the odor from this car due to allergies. They kept it again for what they claimed was a more aggressive fumigation. A few days later they said car was ready with no odor. After taking home, odor is still there. I’ve spent two weeks trying to deal with this when all they need to do is refund me. And they refuse. Placing profits over the health and well being of me and my family. Saddling me with a car that is a health hazard.

July 31, 2023

Dealership Rating
Employee Rating

This dealership was clean and professional. They really set the standard. The staff were respectable and had answers for every question. More

by Stefon
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Aug 01, 2023

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

July 31, 2023

Dealership Rating
Employee Rating

He provided an amazing experience and was very professional. I highly recommend him if you visit this location! More

by Terrell.Williams3017
Recommend Dealer
Yes
Aug 01, 2023

Volkswagen of Downtown Chicago responded

Thanks for sharing your thoughts about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

July 31, 2023

Dealership Rating
Employee Rating

Terrell provided me with outstanding service and truly made my experience at the dealership the phenomenal. More

by Ahmaad
Recommend Dealer
Yes
Aug 01, 2023

Volkswagen of Downtown Chicago responded

It's great to hear that Terrell was so helpful. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Downtown Chicago!

July 26, 2023

Dealership Rating
Employee Rating

Great service and great experience. They were able to get me the car I wanted, even if it meant swapping with another dealership. More

by bobsinha
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 27, 2023

Volkswagen of Downtown Chicago responded

Thank you, Bob! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Downtown Chicago.

July 12, 2023

Dealership Rating
Employee Rating

Terrell was knowledgeable, professional, and patient throughout our deal. He needs his office brought closer to the front — he’s way in the back of the building. Setting appointments online could be More

by Michael
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Julian Perez

Jul 12, 2023

Volkswagen of Downtown Chicago responded

Thank you so much for your excellent review, Michael! We are so glad that Terrell had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.

1

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