Terry Baughman | Page 35

Very friendly and accurate customer service! Wanted to trade in my 2009 for a new Ford Escape but did not think I could afford it. Was I proven wrong! Not only did Terry manage to help me get the Wanted to trade in my 2009 for a new Ford Escape but did not think I could afford it. Was I proven wrong! Not only did Terry manage to help me get the credit for a new Escape, it was also at a payment that was very affordable! Though the whole process took longer than I wanted, it was streamlined and efficient. I was given all fees and extras up front with nothing hidden and no needless hassling over details. I was also impressed with the fact I received the bottom line deal with no annoying haggling. The dealership was clean and orderly and the employees very helpful and friendly. I will continue to shop Klaben for all of my future vehicle needs. More

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Helped me My car was falling apart and I just couldn't see how I would be able to purchase a car that was reliable. Mine was starting to cost me more and more My car was falling apart and I just couldn't see how I would be able to purchase a car that was reliable. Mine was starting to cost me more and more money. My daughter and son-in-law talked with their Klaben Sales Representative Terry and worked out the details. It was painless, affordable and brand new! I didn't know what I was missing. THANK YOU TERRY for helping me get into a brand new car that I so desperately needed. More

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Hardest workers I've ever met This was by far my best experience buying a car. I have never met a group of people so willing to help get me in a car with the most affordable paymen This was by far my best experience buying a car. I have never met a group of people so willing to help get me in a car with the most affordable payments possible. When other places told me no, they kept trying. If something didn't work, they gave me options. They were kind, very friendly, and knew what they were doing. More

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Klaben, closer and (more wonderful) than you think! It took getting my car rear-ended and pronounced 'dead' for me to go and get a new car. I was not looking forward to this. Here is my experience: It took getting my car rear-ended and pronounced 'dead' for me to go and get a new car. I was not looking forward to this. Here is my experience: WOW! How many times can you put the word Trust with a car dealership? You CAN here. T for Time. Jeff took so much time with me to help me find the exact vehicle for my needs. R for Reliability. When Jeff said he was going to call he did, when he said he was avidly looking for a fit for me, he was. U for Understanding. Jeff not only understood my needs but he understood ME and what I needed. S for Sincerity. Jeff sincerely wanted to help me find what was right for ME. He seemed sincerely happy for me when HE found me my vehicle. T for Truth. I did not feel like I was being pitched to. Jeff was truthful and did not pull any punches. Frankly speaking the finance ladies (Christine and Laura) were great. It was more like a party than a paper signing session. I not only got a vehicle but Jeff helped me find something that ENHANCED my LIFESTYLE. Not just a car. You can't put a price on that. Well I guess you can, and they had a great price! Wonderful, VERY VERY VERY grateful. Jeff has more than just his team mates on his side, he has a wonderful personality that comes through. Wonderful experience that in the beginning I was NOT looking forward to. HIGHLY ENDORSE! More

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Great Buying Experience I recently purchased a 2014 Explorer from Terry Baughman at Klaben Ford and, as usual, exceeded my expectations. The dealership's selection was excell I recently purchased a 2014 Explorer from Terry Baughman at Klaben Ford and, as usual, exceeded my expectations. The dealership's selection was excellent and everyone involved made it a seamless process. i have known Terry for over 6 years and will always continue to do business with him. He truly understands a customer's needs and always goes the extra mile. More

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My experience at Klaben Ford!!!!! My husband and I we're looking for a new vehicle,and we happened to call Terry Baughman who we have already heard from other customers of his that he My husband and I we're looking for a new vehicle,and we happened to call Terry Baughman who we have already heard from other customers of his that he is a very kind,honest,and professional salesman.Terry went above and beyond any other salesman that we have ever had done business with in the past and we are very blessed to have had the opportunity to lease our new 2014 Ford Fusion from this company!It is an amazing car and i will continue to do business with Terry Baughman through Klaben Ford!!!! More

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terry is a great salesman. he is very knowledgeable, was very helpful, with the car and financing. I would highly recommend him. GIVE HIM A CALL very helpful, with the car and financing. I would highly recommend him. GIVE HIM A CALL More

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We have leased vehicles from Terry and Klaben for many years. We will return many more times! We have also referred others to Terry. He is a fantastic salesperson. We are lucky to have him working for us years. We will return many more times! We have also referred others to Terry. He is a fantastic salesperson. We are lucky to have him working for us and for the Klaben Dealership!!! More

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Everyone there was very friendly, patient, and so eager to help. We are on our 4th vehicle through Klaben Ford, and we will keep going back!!! to help. We are on our 4th vehicle through Klaben Ford, and we will keep going back!!! More

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I called Mike Cooney about a 2011 Ford Fusion I found on the internet. He was very accepting and was able to make a meet with me coming from Youngstown the next day. Upon arrival, I was helped by Terry Baug the internet. He was very accepting and was able to make a meet with me coming from Youngstown the next day. Upon arrival, I was helped by Terry Baughman and Mike Cooney. I am in my early 20's and a first time buyer. Terry and Mike both made it very simple and easy for me. The car was pulled up to the curb and ready for me to look at upon my arrival. They took the time to sit down with me and run through every different scenario and spec of the car. They even stayed later than they were suppose to because I decided to leave with the car that night. Terry Baughman and Mike Cooney were very helpful and friendly along with the entire Klaben staff. They even did follow-ups with me within the next few days after purchase. I would definitely recommend Klaben Ford to family or friends. More

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