""As good as it gets""
Our family has been buying vehicles from Klaben for over 25 years. Our salesman, Terry Baughman has been with us throughout all those years. Terry is honest, fair, and trustworthy gentleman. In over 25 years I can honestly say we have never had anything but a positive car buying experience dealing with Mr. Baughman. He is attentive to our buying situation, and always puts our family and our car buying needs and wants first. Our main service associate the majority of these years has been Mona Crooks. Mona displays the same professionalism as the rest of the Klaben family, often going above and beyond to provide our family with great service. Lastly, I can not speak more highly of owner, Richard Klaben. So often, he has made us feel that we were a high priority, when we know he has so many things to tend to on a daily basis as the owner of Klaben Ford. Mr. Klaben is a true professional, and gentlemen, who always make our family feel comfortable during the car buying experience.
Best experience I've ever had with a dealership. Everybody I dealt with was a knowledgeable and friendly. Especially Terry baughman I would definitely recommend klaben Ford to all my friends and family. This is the first time I bought a car I have leased8 twice before from klaben Ford I was very happy with the experience I had with Leasing my truck and car
"Best car buying experience ever"
I have studied “Best Un Class” cultures across 5 continents and purchased over 20 new automobiles. My experience with Klaben was the best customer service experience of all those purchases. And I would rate them along side the best performing organizations in any industry. Their culture is focused in delivering total value - and they exceeded all expectations.
"Dreams were filled"
I came in with a lease from another dealership. I knew what I wanted and Tim Sterling & Terry Baughman made it possible. They did a great job making sure I got what I wanted and at a reasonable deal. I highly recommend these guys for their great service and friendliness!
"Very good experience"
New Ford car sales staff were very cooperative and worked us thru getting a vehicle we needed at a price we could afford. Would recommend Klaben to anyone.
Great working with everyone. Friendly people. No hard sale pressure. Selection of vehicles were good. We chose a low mileage Ford Edge. It was too good to pass up.
"Knowledgeable and responsive they made me feel like welcome "
No question remained unanswered. All time lines were met and exceeded. This was our third vehicle from Klaban. There is a reason for this. The time that was spent with us gave us the trust that that is so important when buying a new vehicle.
great job would recommend 2 other friends,very knowledgelable,up to date on all facets of making repairs 2 your vehicle will return for future services.
"great place to buy a vehicle from"
have been dealing with terry baughman for a long time very straight shooter and makes for a great vehicle buying experience will positively return when it s time to buy again
"2018 Mkc and klaben"
I have leased or bought 10 vehicles and have always had a positive experience. Everyone at Klaben treats us as though we are family. I will be back for service and future purchases!