Terry Smith

Terry Smith was great, no pressure, very knowledgeable and overall a great experience. Financing went smooth no hassles, thanks for the help Mike Nash. The only issue I had was the price on cars.com doe and overall a great experience. Financing went smooth no hassles, thanks for the help Mike Nash. The only issue I had was the price on cars.com doesn't accurately reflect the dealer prices after options/accessories are added, could be a problem with cars.com's website. Still highly recommend!! More

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Terry Smith and Chris Krause provided excellent pre-sales support for the new F-150 we purchased there. Very helpful in showing us various models and going through lots of tests drives. Never pushy. Reall support for the new F-150 we purchased there. Very helpful in showing us various models and going through lots of tests drives. Never pushy. Really made what is usually a very annoying experience much more enjoyable. More

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Very personable people who try their best to match what you need in a vehicle! Made the process as smooth as possible, both for trade in and getting us in a new ride that day. you need in a vehicle! Made the process as smooth as possible, both for trade in and getting us in a new ride that day. More

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My 2005 Ford Explorer SportTrac started going downhill in March 2022. I knew I wanted a Ford Ranger and living in Austin, I called almost every dealership in Austin/San Antonio with no luck. My dad has used March 2022. I knew I wanted a Ford Ranger and living in Austin, I called almost every dealership in Austin/San Antonio with no luck. My dad has used Sam Pack for the last 3 years and always says great thinks so I decided to give them a call. I was put in touch with Terry Smith. Terry was the only dealer out of the dozens I contacted who mentioned and recommended ordering a vehicle. He explained the whole process and that is what we decided to do. It was a very simple process and Terry was upfront with everything, which I greatly appreciated! While the estimate arrival was 8-14 weeks, unfortunately it took 8 months with no fault to the dealership. In that 8 months, Terry would call me at least twice a month for updates even if there wasn’t anything new and was always extremely responsive if I had any questions. When the vehicle was in transit, Terry would provide me with weekly updates. I couldn’t be happier with my new Ford Ranger and the experience going through Sam Pack. I highly recommend Terry Smith for your next Ford vehicle and I will be sending anybody I know his way. 10 stars!!!!! Additionally, the finance dept (Mike) at Sam Pack was great. I’m a first time buyer and I didn’t feel stressed or pressured at all. Sam Pack knows how to get it done! More

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It was a great experience getting to work with Terry. He helped me find what I was looking for and I appreciated him just being upfront and not trying to haggle with me on price. He offered me my x-plan He helped me find what I was looking for and I appreciated him just being upfront and not trying to haggle with me on price. He offered me my x-plan without any push back and no additional hidden fees. More

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They have never disappointed me. Sales, maintenence, or financing. They do it all and they do it well. Sales, maintenence, or financing. They do it all and they do it well. More

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There are no words that I can express on how happy I am with Terry Smith and Dennis White with their assistance on getting my new truck. These two absolutely killed it and their customer service was specta with Terry Smith and Dennis White with their assistance on getting my new truck. These two absolutely killed it and their customer service was spectacular I cannot be anymore happier with my purchase. I also cannot forget the finance guy who helped me as well, his professionalism, friendliness, and his personality made the whole process very painless. Sam Pack 5 Star Ford will be one of my top 5 dealerships I will be returning too for my future vehicle purchases. More

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We just purchased a very beautiful Smoked Quartz F150 FX4 King Ranch Pickup from Terry Smith at Sam Packs 5 Star Ford in Carrollton. Terry was a awesome sales associate to work with, very intuitive. I really King Ranch Pickup from Terry Smith at Sam Packs 5 Star Ford in Carrollton. Terry was a awesome sales associate to work with, very intuitive. I really wanted another Raptor but as their are none available at present (which I was very discouraged by) but Terry got a instant feel for what might cheer me up and with little a due, lead me right to a truck that was really everything I was looking for and more. The sound system in this truck as well as the new integrated control and entertainment systems are really a marvel to behold. The interior is really amazing with the highest level of features and options available. All I can say is Wow! The purchase and Finance department at this location are also very easy to work with and made the whole process very smooth. Also instead of a huge stack of papers all the documents are given on a convenient flash drive. Also of Special note Alexandra Benvenuto and Joseph Walker in the accessories and customization Department are really great to work with. They can get your new vehicle set up just how you want it. We are very pleased with the staff here at this location as this is the third truck we have purchased here. We will definitely be back for the next Ford we need. Thanks everyone! More

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Excellent Experience! Our experience in purchasing a new vehicle exceeded my expectations. Terry Smith provided outstanding customer service, addressing our questions and Our experience in purchasing a new vehicle exceeded my expectations. Terry Smith provided outstanding customer service, addressing our questions and concerns from start to finish. The customer is valued and each staff member demonstrated a high level of customer service. We will return for our next vehicle purchase. More

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Mr. Smith was wonderful, very patient and answered all my questions. Made the buying process easy and smooth. He let us take our time with the decision. questions. Made the buying process easy and smooth. He let us take our time with the decision. More

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