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Thomas Bivins
Thomas Bivins at Phillips Chrysler Jeep Dodge Ram

Thomas Bivins | Page 5

Product Specialist

Phillips Chrysler Jeep Dodge Ram

3440 S Pine Ave
Ocala, FL 34471

Contact Me
4.8
137 Reviews

Dealership Experience

7 yrs, 1 mo

Industry Experience

13 yrs, 7 mos

4.8

137 Reviews

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137 Reviews of Thomas Bivins

January 18, 2024

Dealership Rating
Employee Rating

Three months waiting for fob that was promised at purchase time. Emails not answered. Phone calls not returned. More

by DON343
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jan 19, 2024

Phillips Chrysler Jeep Dodge Ram responded

Don, Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Gary Winkler Service Manager (352) 732-7577 ext 107

January 17, 2024

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Employee Rating

Great service and the friendly professional staff make your visit a pleasure. I will always choose to come here for all future service More

by RAL1SVL2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeremy Ulecki Service advisor

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Jan 17, 2024

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Phillips Chrysler Jeep Dodge Ram. Gary Winkler Service Manager (352) 732-7577 ext 107

November 28, 2023

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Employee Rating

Excellent service, excellent team. .Good customer service. I will make sure I bring more people to Dodge. More

by MAGGY.MAGLOIRE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 28, 2023

Phillips Chrysler Jeep Dodge Ram responded

Maggy, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Phillips Chrysler Jeep Dodge Ram, we look forward to having you as a valued customer for many years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

November 24, 2023

Dealership Rating
Employee Rating

Great dealership, no high-pressure knowledgeable and extremely helpful. Always available to answer your questions. More

by NYFLYER4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Cherry, Brian Baker, Dale Coleman , David Hoff, Don Wulff, Gary Winkler, Dominic Crimeni, Karl Knieriemen

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Nov 26, 2023

Phillips Chrysler Jeep Dodge Ram responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Phillips Chrysler Jeep Dodge Ram! Gary Winkler Service Manager (352) 732-7577 ext 107

November 12, 2023

Dealership Rating
Employee Rating

I bought a certified 2020 Jeep Cherokee latitude in September found to have front end issues, they are still working on rectifying the problem. I have made 2 months of payments and still haven’t receiv More

by TTROUT42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Nov 13, 2023

Phillips Chrysler Jeep Dodge Ram responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Gary Winkler Service Manager (352) 732-7577 ext 107

Nov 15, 2023

TTROUT42 responded

Spoke with John Novak the other day and he stated that they are ordering new rims and hopefully I should be able to pick up vehicle on Saturday, I sincerely appreciate the tentativeness of all Phillips staff in trying to resolve the situation.. God Bless you all, keep up the amazing work!!

November 12, 2023

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Employee Rating

Service department is like pulling teeth to have work done. I had to drive 45 minutes one way about 8-10 times before anything was done. Honestly if Thomas Bivens did not work there I would have alread More

by DEVIN.LEBLANC
Workmanship
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dale Coleman

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Nov 12, 2023

Phillips Chrysler Jeep Dodge Ram responded

Thank you for bringing this to our attention, Devin, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us your contact information so we can reach out. We aim to ensure everyone who visits the dealership has a top-notch experience. We’re sorry that we didn’t meet that goal in this case and we’d love the opportunity to get more details to see if we can turn this situation around for you. Gary Winkler Service Manager (352) 732-7577 ext 107

October 21, 2023

Dealership Rating
Employee Rating

Sorry i don't know Kevin or Don but Tom the gentleman who sold me the truck was outstanding and very helpful with the purchase and showing me all of the features with it! I certainly will recommend Him and P More

by RIGGSW76
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kevin Roberts

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Oct 22, 2023

Phillips Chrysler Jeep Dodge Ram responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Tom to be a positive one. We hope you enjoy your new truck, and don't hesitate to reach out if you need anything else. Management at Phillips Chrysler Jeep Dodge Ram sales@phillipschrysler.com

October 18, 2023

Dealership Rating
Employee Rating

This dealership is amazing. Best deals, employees, management in town. I will always recommended Phillips Chrysler Jeep Dodge Ram to all my friends and family! More

by adriangarvin1987
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Baker, JD Davis, Jon Novak, Kevin Roberts, Sonny Wallace, Jessica Stevenson , David Hoff, Staci Ann Mills, Marcus Mister

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Oct 18, 2023

Phillips Chrysler Jeep Dodge Ram responded

Thank you for choosing Phillips Chrysler Jeep Dodge Ram. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Gary Winkler Service Manager (352) 732-7577 ext 107

October 13, 2023

Dealership Rating
Employee Rating

Enjoyed working with Thomas Bivins on the purchase of my new Ram. Easy transaction from the time I hit the lot! No hassle and great service! More

by RODYDOG
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: David Hoff

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Oct 13, 2023

Phillips Chrysler Jeep Dodge Ram responded

Thanks for sharing about your experience with Thomas here at Phillips Chrysler Jeep Dodge Ram. Congratulations on your new vehicle! We appreciate your business and hope to see you again soon! Management at Phillips Chrysler Jeep Dodge Ram sales@phillipschrysler.com

October 12, 2023

Dealership Rating
Employee Rating

They rotated my tires did not check the Air pressure when I got home my light come on said I had a flat tire on the 2 back tires had 49 More

by WINOSDAUGHTER2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
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