Thomas Brennan | Page 2

We had a terrific experience with Matt Long and Lexus of Cleveland!! Matt is outstanding and his attention to detail and knowledge of the Lexus brand is off the charts. Matt is sincere and helped us choose Cleveland!! Matt is outstanding and his attention to detail and knowledge of the Lexus brand is off the charts. Matt is sincere and helped us choose the right Lexus for us by taking his time and ensuring we were well satisfied. This was one of the best car buying experiences we have had and we continue to have a dialogue with Matt after the sale and he is very responsive. Kudos to the entire staff at Lexus of Cleveland from the General Manager, Sales Manager, Finance Manager, and Service Manager as they all are focused on the customer to ensure a positive experience in purchasing a Lexus. They want to take care of the customer which is a pinnacle in a Ken Ganley Dealership and the reason for success!! We went in looking for a two year old low mileage Lexus RX 350 (off a lease) and purchased a 2023 GX 460 off a lease from the Service Manager. Matt took care of us from the minute we arrived along with several test drives. Our Lexus was not on the lot and we had to wait for the right one to come in with the options we were looking for. We were patient and Matt was very diligent in communicating with us and getting the right Lexus we wanted!! Purchasing a car should be a fun experience and Matt and his team continue to hit it out of the park with regard to customer service and satisfaction. I would highly recommend a Lexus and purchasing it from Matt Long at Lexus of Cleveland!! More

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Very fine dealership. All staff were friendly and very knowledgeable.Everything was so efficient and timely.Highly recommend this dealership. All staff were friendly and very knowledgeable.Everything was so efficient and timely.Highly recommend this dealership. More

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I was treated like I was buying the most expensive car on the lot. The people at Lexus are courteous and professional from the manager to the salesman to the receptionist. Pure class. I experienced amazing! the lot. The people at Lexus are courteous and professional from the manager to the salesman to the receptionist. Pure class. I experienced amazing! More

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Candace was amazing to work with and Tom just helped seal the deal! Who knew buying a car could be so easy and fun! Highly recommend!! the deal! Who knew buying a car could be so easy and fun! Highly recommend!! More

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I was lucky to find a 2022 certified pre-owned GX online, and each team member I engaged with was fantastic. Abed Darwish and Tom Brennan were extremely knowledgeable about the car, options and benefits of t and each team member I engaged with was fantastic. Abed Darwish and Tom Brennan were extremely knowledgeable about the car, options and benefits of the CPO program. Abed patiently answered a lot of questions by text! Finally, Tori Grinzinger was exceptionally efficient processing the paperwork - I was in and out of the dealership in less than an hour! More

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Great customer service! Easy to communicate with. Flexible on budget. Friendly staff who worked hard to make sure we were happy with our car purchase. Easy to communicate with. Flexible on budget. Friendly staff who worked hard to make sure we were happy with our car purchase. More

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I cannot say enough good things about my experience at Lexus of Cleveland, especially working with Candice. This was not a simple car purchase—it was a complicated trade-in involving a title with both Lexus of Cleveland, especially working with Candice. This was not a simple car purchase—it was a complicated trade-in involving a title with both my name and my father’s name on it, I live 2 hours away and my dad lives in Thailand nine months out of the year. That meant coordinating signatures, documents, and conversations across a 12-hour time difference. Candice handled all of this with incredible kindness, patience, and dedication. She coordinated communication with my dad, sent pictures, stayed on top of every detail, and truly went above and beyond to make the process as smooth as possible. Ultimately, we weren’t able to complete the trade-in on time due to the title not being available—but despite that, the dealership honored the trade value they had promised anyway. That level of integrity and willingness to “jump through flaming hoops” for a customer is rare, and it meant everything to me. I also want to give a huge thank-you to Tori, who helped with the financial documents and title work, and Tom, who assisted behind the scenes with assessing the vehicle and other important details. The teamwork was seamless, and everyone I interacted with was warm, responsive, and genuinely invested in helping me. When I finally purchased the car, they made the moment feel truly special—pulling the car into the showroom and having employees come out clapping and celebrating. It didn’t feel transactional at all. I could tell they truly wanted the best for me, not just a sale. If you’re looking for a dealership that treats you like a person, not a number, Lexus of Cleveland—and especially Candice—is it. I’m incredibly grateful for this experience and would recommend them without hesitation. More

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Christian Miller has won the most outstanding sales personnel for Lexus that I've ever encountered I believe this is the fifth car we purchased from this dealership and it's because of Christian Miller personnel for Lexus that I've ever encountered I believe this is the fifth car we purchased from this dealership and it's because of Christian Miller on his knowledge and expertise. More

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Colin was great. Very helpful and not pushy. Tom Brennan was also very good to work with on my trade in. Dealership is clean and inviting and everyone there is rea Very helpful and not pushy. Tom Brennan was also very good to work with on my trade in. Dealership is clean and inviting and everyone there is really nice. This was the smoothest and most enjoyable car buying experience we have ever had. Will definitely be back. More

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Working with Margaret Graham was a pleasure! She was very professional, courteous, and trustworthy. She helped us believe there are great salespeople still exist in the industry. Michael Gleydur She was very professional, courteous, and trustworthy. She helped us believe there are great salespeople still exist in the industry. Michael Gleydura the Sales Manager also was very professional and made us feel comfortable. The rest of the team was great to work with, so thank you all! More

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