Thomas Darby | Page 41

Good things come to those who WAIT Had a small but deep scratch on my new Forester that we noticed when we picked up the vehicle. They said come back the next day and they will buff Had a small but deep scratch on my new Forester that we noticed when we picked up the vehicle. They said come back the next day and they will buff it out. We also noticed a bubble and scratch in the tint on the small front Window. Honestly it took a little longer than I thought it should (my unprofessional opinion) and I was getting a little impatient. BUT, at that time I was not aware that I was not on the service schedule and that they had squeezed me into a very busy Friday schedule. (Now I know and I appreciate that, Thank you) Man, when I saw the great job they did with the scratch I was happy. And the tint of course was like new. So thank you to the Subaru team that worked on my vehicle, Great Job. And I apologize if I was a little impatient with the service advisor, Adam, he is a very patient and laid-back professional. Thanks for squeezing me on the list and thanks for making that scratch disappear and thanks for fixing the tint. See you soon for some darker tint. :) Loving my new Forester and super happy to have a Dealership with employees like that. ( I would like to note that their waiting area is one of the nicest of all the dealerships I have been to. Free water, snacks, soda machine, CP charging tables, TV, Kids area and of course looking at some really nice vehicles in very clean and bright showroom.) More

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Great Experience buying a car? YUP Right from the start we could tell Tom Darby understood the car buying experience from a Customers point of view because he was not pushy or clingy Right from the start we could tell Tom Darby understood the car buying experience from a Customers point of view because he was not pushy or clingy or annoying. He gave us space but was never to far away that we had to go look for him. And he wasn’t watching us like we were going to steal something, Yah, You all know the feeling I am talking about. He is very very knowledgeable about the Subaru’s and all of the competition in the Forester and Outback class of vehicles. He explained everything in detail including the price and financing. Tom has LOTS of patience and explained everything including what is the best option for our situation. Anyway, we chose the Forester. It was the easiest, fastest and smoothest vehicle purchase I have ever had. It almost seems like Tom was working for us, helping us buy a car from the dealer. Not like he was trying to sell us the car. I will definitely recommend Tom Darby if your looking for a Subaru. More

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Darby was very knowledgeable and helpful. Darby provided lots of information about the vehicles we were interested in. His low pressure approach we appreciated after several days of car shopp Darby provided lots of information about the vehicles we were interested in. His low pressure approach we appreciated after several days of car shopping. Buying a car can be very stressful and Darby made it easy for us to make a decision on a major investment in a vehicle. I would highly recommend Darby to anyone looking to buy a car. More

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Great Customer Service! Thomas was amazing! This was my first time buying a car, and he made it an easy and enjoyable experience! He really had my best interests in mind. I h Thomas was amazing! This was my first time buying a car, and he made it an easy and enjoyable experience! He really had my best interests in mind. I had a crazy schedule that could’ve complicated the process of buying a car, but due to Thomas’ level of preparedness and knowledge, he kept everything smooth sailing. I cannot say enough good things about him! More

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EXTRAORDINARY CUSTOMER SERVICE Great people working for you to help an indecisive client. I came in to check the options of my soon ending lease and I left totally satisfied. Mr, Da Great people working for you to help an indecisive client. I came in to check the options of my soon ending lease and I left totally satisfied. Mr, Darby was very patient and answered all my questions. This was a great experience and my second vehicle from Chandler Subaru Superstore. Thank you! More

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Fantastic Customer Experience The entire buying process was incredibly straight forward and easy! It was a fantastic customer experience starting with locating our new car in Las V The entire buying process was incredibly straight forward and easy! It was a fantastic customer experience starting with locating our new car in Las Vegas and having it shipped out to Arizona. Mark Suttles was quickly responsive over e-mail and that helped streamline the process. Thomas Darby was incredibly personable, knowledgeable and great to talk to. Chole LaFleur was excellent at taking us through the documentation that comes with the vehicle and helping sync our mobile devices to the car. Lastly, Joseph Nieves did a great job taking us through the financing options. Overall an extraordinary car buying experience. Thanks, Adam Brennan More

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It all started at the Phoenix Auto Show My husband and I knew we were in the market for 2 new cars after moving to AZ from CA, and the Phoenix Auto Show was happening, so we decided to go se My husband and I knew we were in the market for 2 new cars after moving to AZ from CA, and the Phoenix Auto Show was happening, so we decided to go see a lot of cars all at once. We were so glad we did because not only was Subaru presenting their cars at the show, they were also offering test drives on site - SO SMART! So before we even went inside we did a test drive of every Subaru model available. Our favorites were the Forester and the Ascent. Then when we into the show itself, we were greeted by Tom Darby, and we immediately hit it off with him. Sometimes you just know. We could tell he was a genuine person, and not someone purely in it to sell us a car. We had a great conversation, I asked him a TON of questions and he was very knowledgeable about all the Subaru models they were showing. He invited us to come to the dealership in Gilbert, and take an extended test drive, which we did the following week. Again, Darby met us with a smile and friendly attitude, and we appreciated the opportunity to test drive on the freeway, and around town, and try out all the bells and whistles of the new models. From then we decided we both wanted to buy new 2019 Foresters but we also knew we had to wait until the Spring to make our purchases. We let Darby know our timeline, and made an appointment to follow up with him again after the new year. In January once we had completed our home sale and new purchase, we were finally ready to take the next step and order the new cars, so we asked Darby to help us put in our deposit and orders. We really appreciated how Darby was upfront about discounts for Costco members, so we went ahead with that plan. Our cars arrived very quickly to the dealership and we were so excited to pick them up once they arrived! The purchase experience was very simple, with Darby helping manage the team including Chloe in Tech and Mark in Finance. All in all, it was an extremely pleasant, friendly experience, and we look forward to attending our new car training classes, so we can truly learn to use 1000% of the fun tech and safety tools in our new 2019 Foresters! THANK YOU SO MUCH Darby for your experience, excellent customer service and friendly attitude! We will definitely recommend you to all our friends and family who are in the market for a new car! More

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Fell in love with a Subaru As a first time car buyer, I had a lot of questions and Thomas Darby took time to answer all of them. He gave me plenty of time to think things over a As a first time car buyer, I had a lot of questions and Thomas Darby took time to answer all of them. He gave me plenty of time to think things over and make the decision that was best for me. Hopefully my Subaru has a long life ahead of it, but when it finally gives out, I will be sure to return to the Subaru Superstore of Chandler. Thanks again! More

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The best and most professional dealership you can walk into Subaru superstore as a whole is ran like a high line premium brand dealership with no corners cut when it comes to customer service. That is what my w Subaru superstore as a whole is ran like a high line premium brand dealership with no corners cut when it comes to customer service. That is what my wife and I experienced when we purchased our 2019 Subaru WRX from Darby. From beginning to end it was a very fluid transaction with all the needs met and questions answered. I also worked with a new finance guy there Alex who was very informative and not pushy at all in the finance department. Rob Daily was our sales manager and made the point to come out and thank us for our business with sincerity. Miss Chloe was spot on with her delivery as well if our new car. 10/10 would recommend others to buy here for the best brand on the market. More

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Darby cares about his customers I appreciated Darby’s respectful communication with me às I looked at used cars. He provided just the right amount of salmanship, answered my questio I appreciated Darby’s respectful communication with me às I looked at used cars. He provided just the right amount of salmanship, answered my questions honestly, and was great about getting back to me quickly. He was never too pushy. Darby was a pleasure to work with, and I would recommend anyone to seek him out when visiting this dealership. More

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