Thomas Darby | Page 42

EXTRAORDINARY CUSTOMER SERVICE Great people working for you to help an indecisive client. I came in to check the options of my soon ending lease and I left totally satisfied. Mr, Da Great people working for you to help an indecisive client. I came in to check the options of my soon ending lease and I left totally satisfied. Mr, Darby was very patient and answered all my questions. This was a great experience and my second vehicle from Chandler Subaru Superstore. Thank you! More

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Fantastic Customer Experience The entire buying process was incredibly straight forward and easy! It was a fantastic customer experience starting with locating our new car in Las V The entire buying process was incredibly straight forward and easy! It was a fantastic customer experience starting with locating our new car in Las Vegas and having it shipped out to Arizona. Mark Suttles was quickly responsive over e-mail and that helped streamline the process. Thomas Darby was incredibly personable, knowledgeable and great to talk to. Chole LaFleur was excellent at taking us through the documentation that comes with the vehicle and helping sync our mobile devices to the car. Lastly, Joseph Nieves did a great job taking us through the financing options. Overall an extraordinary car buying experience. Thanks, Adam Brennan More

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It all started at the Phoenix Auto Show My husband and I knew we were in the market for 2 new cars after moving to AZ from CA, and the Phoenix Auto Show was happening, so we decided to go se My husband and I knew we were in the market for 2 new cars after moving to AZ from CA, and the Phoenix Auto Show was happening, so we decided to go see a lot of cars all at once. We were so glad we did because not only was Subaru presenting their cars at the show, they were also offering test drives on site - SO SMART! So before we even went inside we did a test drive of every Subaru model available. Our favorites were the Forester and the Ascent. Then when we into the show itself, we were greeted by Tom Darby, and we immediately hit it off with him. Sometimes you just know. We could tell he was a genuine person, and not someone purely in it to sell us a car. We had a great conversation, I asked him a TON of questions and he was very knowledgeable about all the Subaru models they were showing. He invited us to come to the dealership in Gilbert, and take an extended test drive, which we did the following week. Again, Darby met us with a smile and friendly attitude, and we appreciated the opportunity to test drive on the freeway, and around town, and try out all the bells and whistles of the new models. From then we decided we both wanted to buy new 2019 Foresters but we also knew we had to wait until the Spring to make our purchases. We let Darby know our timeline, and made an appointment to follow up with him again after the new year. In January once we had completed our home sale and new purchase, we were finally ready to take the next step and order the new cars, so we asked Darby to help us put in our deposit and orders. We really appreciated how Darby was upfront about discounts for Costco members, so we went ahead with that plan. Our cars arrived very quickly to the dealership and we were so excited to pick them up once they arrived! The purchase experience was very simple, with Darby helping manage the team including Chloe in Tech and Mark in Finance. All in all, it was an extremely pleasant, friendly experience, and we look forward to attending our new car training classes, so we can truly learn to use 1000% of the fun tech and safety tools in our new 2019 Foresters! THANK YOU SO MUCH Darby for your experience, excellent customer service and friendly attitude! We will definitely recommend you to all our friends and family who are in the market for a new car! More

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Fell in love with a Subaru As a first time car buyer, I had a lot of questions and Thomas Darby took time to answer all of them. He gave me plenty of time to think things over a As a first time car buyer, I had a lot of questions and Thomas Darby took time to answer all of them. He gave me plenty of time to think things over and make the decision that was best for me. Hopefully my Subaru has a long life ahead of it, but when it finally gives out, I will be sure to return to the Subaru Superstore of Chandler. Thanks again! More

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The best and most professional dealership you can walk into Subaru superstore as a whole is ran like a high line premium brand dealership with no corners cut when it comes to customer service. That is what my w Subaru superstore as a whole is ran like a high line premium brand dealership with no corners cut when it comes to customer service. That is what my wife and I experienced when we purchased our 2019 Subaru WRX from Darby. From beginning to end it was a very fluid transaction with all the needs met and questions answered. I also worked with a new finance guy there Alex who was very informative and not pushy at all in the finance department. Rob Daily was our sales manager and made the point to come out and thank us for our business with sincerity. Miss Chloe was spot on with her delivery as well if our new car. 10/10 would recommend others to buy here for the best brand on the market. More

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Darby cares about his customers I appreciated Darby’s respectful communication with me às I looked at used cars. He provided just the right amount of salmanship, answered my questio I appreciated Darby’s respectful communication with me às I looked at used cars. He provided just the right amount of salmanship, answered my questions honestly, and was great about getting back to me quickly. He was never too pushy. Darby was a pleasure to work with, and I would recommend anyone to seek him out when visiting this dealership. More

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GREAT EXPERIENCE Looking for a car is not always easy or fun! Subaru Superstore in Chandler made it both! I really wanted to make sure I purchased the right car and a Looking for a car is not always easy or fun! Subaru Superstore in Chandler made it both! I really wanted to make sure I purchased the right car and am 100% confident my Subaru Forester was the right one for me. David "Grizz" Griffin was so patient and helpful in assisting me in making the right choice. I never felt pressured to make a quick decision, and trust me when I say I didn't. Tom Darby KNOWS his Subaru and Marc Dicino in finance was quick and to the point. Not a bunch of last minute sales pitches. I can't thank them all enough. I wish I could buy another car....not really! But they really did make it a great experience. I would HIGHLY recommend not only a Subaru but THIS dealership and the folks mentioned above. Thanks guys!!!!!!!!!!! More

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Best buying car experience ever with Tom Tom understood what I wanted/needed. He answered my questions and treated me with respect. He was available to answer my questions promptly. Tom is f Tom understood what I wanted/needed. He answered my questions and treated me with respect. He was available to answer my questions promptly. Tom is friendly and human so he was easy to relate to and speak with. More

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Great people I was a first time car buyer when I went to look at a used Jeep. Darby was awesome helping me from the test drive to getting the financing figured out I was a first time car buyer when I went to look at a used Jeep. Darby was awesome helping me from the test drive to getting the financing figured out. They went above and beyond to get me a low interest rate and made me feel like a person and not just another sale like every other dealership I had been to so far. I would definitely go back to them for another vehicle in the future. More

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Great experience! Thomas Darby made buying a car a great experience. Everything went smooth from the test drive to the financing. Everyone at the dealership was profess Thomas Darby made buying a car a great experience. Everything went smooth from the test drive to the financing. Everyone at the dealership was professional. I love my new (used) Subaru! More

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