Thomas Eckert | Page 3

Purchasing a new car at Brookdale Toyota I went through USAA which led me to Bruce Xiong who was great to work with. Bruce always got back to me quickly when I had questions and when I found I went through USAA which led me to Bruce Xiong who was great to work with. Bruce always got back to me quickly when I had questions and when I found the Corolla I wanted, matched me with a car in stock with the best price I could find. I am grateful to Bruce for this smooth and easy part of getting my car. Thomas Eckert helped me get set up with my Corolla LE by showing me the features that were quite new to me given that my last Toyota was 25 years old. He took the time to make sure that I left the dealership feeling very happy about my new car. The reason I did not give 5 stars was the experience I had in financing. I paid cash, and had a trade in, so there wasn't much to do, However, I felt highly pressured to purchase an extended warranty as I was given a very manipulative, hard sell narrative. When I declined, I was given two documents to sign with the message not to blame Brookdale Toyota if I regretted my decision in the future because I made the foolish mistake to opt out of purchasing the warranty. Eileen Baker More

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We bought TWO Rav4's!! My son and I bought Rav4's together last week at Brookdale Toyota! Our experience was great from the initial visit to driving our cars off the lot! Ou My son and I bought Rav4's together last week at Brookdale Toyota! Our experience was great from the initial visit to driving our cars off the lot! Our sales person, Thomas, and the rest of the staff we worked with were all very knowledgeable and personable. We enjoyed working with each one of them. From past experiences at this location, (I purchased my first Rav4 there in 2013.) I know that their service department is top notch as well! Thank you Thomas and Brookdale Toyota, for this wonderful experience! I'm very happy with my new Rav4! I I look forward to doing business with you in the years to come! More

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Love my Toyota! Purchased my second Toyota from Brookdale Luther. I truly appreciate not feeling pressured when out looking for a new vehicle. My salesman, Thomas, w Purchased my second Toyota from Brookdale Luther. I truly appreciate not feeling pressured when out looking for a new vehicle. My salesman, Thomas, was kind and I felt he really wanted me to find a 4Runner I would love. Thomas was patient while I test drove many models and always had an answer to my questions. Financing can be intimidating and the experience was painless. Thank you. Amanda! When I picked up my 4Runner it was in immaculate condition. Again, Thomas took the time to make sure I understood the vehicle and even helped me sync my phone (since I had no idea what I was doing)! I will be looking for a vehicle in a couple years for my teenage daughter and will definitely be back! Thanks for a great car buying experience! More

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Purchase of a 2019 Highlander People were helpful and friendly. They explained everything thoroughly, The sale moved along quickly. I have been a customer of Toyota City for 20 ye People were helpful and friendly. They explained everything thoroughly, The sale moved along quickly. I have been a customer of Toyota City for 20 years and will return again. More

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Tacoma I enjoyed meeting with Thomas he was very friendly and helpful to me in letting me try different vehicles before deciding and not too pushy I enjoyed meeting with Thomas he was very friendly and helpful to me in letting me try different vehicles before deciding and not too pushy More

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New Toyota This is my 3rd vehicle from Brookdale Toyota. I have always found everyone to be very friendly, knowledgeable and helpful. They go the extra mile to This is my 3rd vehicle from Brookdale Toyota. I have always found everyone to be very friendly, knowledgeable and helpful. They go the extra mile to make sure you are satisfied with your new vehicle. More

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Son’s first car! Our experience was great and everything went so smoothly. When we saw a great deal show up on the dealer website, we ran out to the dealership to chec Our experience was great and everything went so smoothly. When we saw a great deal show up on the dealer website, we ran out to the dealership to check out the car... 20 minutes before closing time! Even though it was the end of the night, everyone was very helpful, and stayed to show us the car. Thomas even stayed late as we decided to purchase it for our son. He gathered our info and held the car so we could come back on Saturday morning to finish the purchase process. Our son is thrilled with the car. We were thrilled to find a great car for his first vehicle, at a great price, and such a smooth process. A special thanks to Thomas for helping us out! More

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Our salesman Tom did everything we expected to put us in the car we wanted and saved us a lot of money in the process. I will recommend him to everyone interested Tom did everything we expected to put us in the car we wanted and saved us a lot of money in the process. I will recommend him to everyone interested !!! More

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Great Service as Usual! We’ve bought two new Toyota vehicles here. It’s the only place I’ll take them for service or maintenance. I’ve never had any issues with the service We’ve bought two new Toyota vehicles here. It’s the only place I’ll take them for service or maintenance. I’ve never had any issues with the service department that they weren’t willing to address and fix. I feel like I’m always being taken care of when I go there. More

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Service was excellent Car was ready when we wanted it. Thomas did a great job explaining everything that was necessary on the vehicle. Would definitely go back to this de Car was ready when we wanted it. Thomas did a great job explaining everything that was necessary on the vehicle. Would definitely go back to this dealership for another vehicle. More

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