Thomas Eckert | Page 3

We've purchases many vehicles over the years, and this was by far the best experience when working with the staff at Luther Brookdale Toyota. Tom Hunter took the time to help in our final purchase decisio was by far the best experience when working with the staff at Luther Brookdale Toyota. Tom Hunter took the time to help in our final purchase decision and provided valuable insights into the Highlander we decided to buy. We were also very pleased with the contact we had with Edvin, Thomas, Brittany, and Amanda. We'll be back when it's time for us to buy another vehicle! More

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Great no pressure experience with Alex. So far so good with the new Toyota Tundra. So far so good with the new Toyota Tundra. More

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The staff is always very friendly, the dealership is laid out nicely and always very clean. Pleasant. out nicely and always very clean. Pleasant. More

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Typical dealership, which if you have any experience with dealerships you know is not a good thing. First salesperson I worked with was below average. Had to talk to a manager about changing to a different s dealerships you know is not a good thing. First salesperson I worked with was below average. Had to talk to a manager about changing to a different salesperson. Second salesperson was better and communicated at an acceptable level. Ordering process was substandard and needs to be updated to an electronic online process that customers can access to understand where their vehicle is in the process. Had limited interaction with service department but seemed typical as well. Everyone I worked with could have been more knowledgeable about the features and options in the vehicle I purchased. All this being said, this dealership is still better than some of the other higher volume ones in the area that use deceptive tactics to increase the sales price of the vehicle you are purchasing. At least this dealership only upcharged $300 on the vehicle I bought instead of over a thousand like some of the others were going to. More

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Very friendly and courteous service. I would highly recommend to anyone looking for a vehicle. We had an easy process. I would highly recommend to anyone looking for a vehicle. We had an easy process. More

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The experience was very easy. Staff was very friendly and accomodating. I had never traded in a vehicle and this first experience was effortless. Staff was very friendly and accomodating. I had never traded in a vehicle and this first experience was effortless. More

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I have used this dealership for service for many years. I took my 06 Tacoma in because my truck would not shift into 4x4 lo or hi. After an hour service writer tells me truck needs a new transfer case. I took my 06 Tacoma in because my truck would not shift into 4x4 lo or hi. After an hour service writer tells me truck needs a new transfer case. The cost a little over $5000 dollars. No thanks. I took my truck to local independent mechanic and was told it is a small a small electric motor near the front differential was bad. Removed and replaced for around $300! I had a similar thing happen about 5 years ago at Luther Toyota. The service manager assured me it was a mistake by a service writer and would never happen again. How does it go? Fool me once shame on you, fool me twice shame on me! More

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I just brought my new 2022 RAV4 home a couple days ago. I really appreciated the time that was given to me throughout the entire process from the day I walked in to shop for a new vehicle to the day of de I really appreciated the time that was given to me throughout the entire process from the day I walked in to shop for a new vehicle to the day of delivery. Everyone was. So kind and helpful!! More

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Fast friendly service. Honest quote. Final bill was little less than quoted. Very Happy five star service. little less than quoted. Very Happy five star service. More

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Everyone I interacted with here was awesome. I appreciated the no-pressure sales approach from the team. It makes the buying process so much more enjoyable. Justin was my salesperson and he was in appreciated the no-pressure sales approach from the team. It makes the buying process so much more enjoyable. Justin was my salesperson and he was incredibly knowledgeable and helpful. David helped me decide on after market wheels, and Yuri handled all my financing paperwork and it was so quick and efficient. It felt like the whole staff celebrated with me when I got my vehicle! More

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