Thomas Eckert | Page 5

Everyone I interacted with here was awesome. I appreciated the no-pressure sales approach from the team. It makes the buying process so much more enjoyable. Justin was my salesperson and he was in appreciated the no-pressure sales approach from the team. It makes the buying process so much more enjoyable. Justin was my salesperson and he was incredibly knowledgeable and helpful. David helped me decide on after market wheels, and Yuri handled all my financing paperwork and it was so quick and efficient. It felt like the whole staff celebrated with me when I got my vehicle! More

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Always professional- always helpful. I have bought (and leased) my last 4 cars here! Courteous and helpful staff in both sales and service. Never disappoints! leased) my last 4 cars here! Courteous and helpful staff in both sales and service. Never disappoints! More

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My name is Abdul Abdi. I’m super satisfied with my purchase of my new car, because of how amazing David Biorn was treating us. He spent most of his time with us. We appreciate him and deserve a bonus purchase of my new car, because of how amazing David Biorn was treating us. He spent most of his time with us. We appreciate him and deserve a bonus or a clap from the whole team. I only leave positive feedback if it’s earned. David Earned this badge of excellent customer service. David keep up the great work. I been looking for cars for over 3 to 4 months. David stole our heart. Also, Bob we appreciate you going over the financial part. It was smooth. More

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The whole buying experience was awesome from hello to goodbye! Highly recommend Brookdale Toyota over the competition. The whole team is such a breathe of fresh air goodbye! Highly recommend Brookdale Toyota over the competition. The whole team is such a breathe of fresh air More

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Wonderful experience at Luther Brookdale Toyota. Team was personable and professional from start to finish. Would highly recommend this location for any car needs! Thanks personable and professional from start to finish. Would highly recommend this location for any car needs! Thanks More

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Everyone was great! Even during a pandemic! Quick and painless! Kelly who initially responded to my online message and quickly got me in touch with someone who could help with selling me a car, to Tom wh painless! Kelly who initially responded to my online message and quickly got me in touch with someone who could help with selling me a car, to Tom who happened to make small talk during the down times while Lynn was making the deal happen, and Sara in finance whipping through all the paperwork yet explaining it all along the way. Thank you all so much for all you did!! More

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Nick was fantastic to us! No pressure. Great experience! Enjoyed every bit of buying our new 2020 Corolla. Nick couldn't have made it any easier! Drove our new car home in 3 hours! I would refer him to anyon Enjoyed every bit of buying our new 2020 Corolla. Nick couldn't have made it any easier! Drove our new car home in 3 hours! I would refer him to anyone. Thank you Nick! Terry and Kay Broos More

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Best Car Buying Experience .... Ever!! Sometimes buying a car isn't a good experience. Additional fees, charges, and otherwise unexpected information makes one feel a little nervous. Well Sometimes buying a car isn't a good experience. Additional fees, charges, and otherwise unexpected information makes one feel a little nervous. Well not with this Dealership. What was offered was exactly what was delivered. No high pressure sales, no unexpected charges, no negatives at all. Instead the service was fantastic by everyone involved. More

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Purchasing a new car at Brookdale Toyota I went through USAA which led me to Bruce Xiong who was great to work with. Bruce always got back to me quickly when I had questions and when I found I went through USAA which led me to Bruce Xiong who was great to work with. Bruce always got back to me quickly when I had questions and when I found the Corolla I wanted, matched me with a car in stock with the best price I could find. I am grateful to Bruce for this smooth and easy part of getting my car. Thomas Eckert helped me get set up with my Corolla LE by showing me the features that were quite new to me given that my last Toyota was 25 years old. He took the time to make sure that I left the dealership feeling very happy about my new car. The reason I did not give 5 stars was the experience I had in financing. I paid cash, and had a trade in, so there wasn't much to do, However, I felt highly pressured to purchase an extended warranty as I was given a very manipulative, hard sell narrative. When I declined, I was given two documents to sign with the message not to blame Brookdale Toyota if I regretted my decision in the future because I made the foolish mistake to opt out of purchasing the warranty. Eileen Baker More

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We bought TWO Rav4's!! My son and I bought Rav4's together last week at Brookdale Toyota! Our experience was great from the initial visit to driving our cars off the lot! Ou My son and I bought Rav4's together last week at Brookdale Toyota! Our experience was great from the initial visit to driving our cars off the lot! Our sales person, Thomas, and the rest of the staff we worked with were all very knowledgeable and personable. We enjoyed working with each one of them. From past experiences at this location, (I purchased my first Rav4 there in 2013.) I know that their service department is top notch as well! Thank you Thomas and Brookdale Toyota, for this wonderful experience! I'm very happy with my new Rav4! I I look forward to doing business with you in the years to come! More

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