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Thomas Hackett
Thomas Hackett at DCH Wappingers Falls Toyota

Thomas Hackett | Page 4

Assistant Service Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.8
946 Reviews

Dealership Experience

12 yrs, 11 mos

Languages Spoken

English English

4.8

946 Reviews

Write a Review

946 Reviews of Thomas Hackett

August 20, 2026

Dealership Rating
Employee Rating

Friendly and helpful. Let me decide what I wanted to have done without pressure. Professional More

by CAROLELLA
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

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Aug 20, 2026

DCH Wappingers Falls Toyota responded

Thank you for your kind feedback! We’re glad our team provided friendly, professional service while giving you the time and space to make the right decision without pressure. We truly appreciate your trust and support!

August 20, 2026

Dealership Rating
Employee Rating

Happy with service, scary moment when rear right tire almost came off after leaving! Grateful for quick response and assistance! More

by DOJAMJAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Aug 20, 2026

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience. We’re glad our team was able to respond quickly and assist after such a frightening situation. Your safety is our top priority, and we truly appreciate your feedback and trust in our service team

August 19, 2026

Dealership Rating
Employee Rating

So great! We dropped car off, accidentally, a week early, but they got it done! More

by TAHOLLA31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Aug 19, 2026

DCH Wappingers Falls Toyota responded

Thank you for the great feedback! We’re glad our team was able to accommodate you and get everything done ahead of schedule. We truly appreciate your business!

August 13, 2026

Dealership Rating
Employee Rating

Nice, clean area. Easy to get to. They check you in right away. Easy to make reservations. They provide video of the service and also update the CARFAX. More

by CRIS.MOTA90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mathew Rivera

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Aug 14, 2026

DCH Wappingers Falls Toyota responded

Thank you for the great feedback! We’re glad you found our location clean and convenient, and that our check-in and reservation process made things easy. We’re also happy to hear you appreciated the service video and CARFAX update. We truly appreciate your business and look forward to seeing you again!

August 12, 2026

Dealership Rating
Employee Rating

Well, did oil change well, friendly and professional. Had an issue with a tool left on top of the car and issue is being resolved. Not upset, mistakes happen. I know I've made plenty More

by Tomschipsi
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

Print
Aug 13, 2026

DCH Wappingers Falls Toyota responded

Thank you for your understanding and thoughtful feedback! We're glad Tom, Melissa, and our service team provided friendly and professional care and are addressing the issue for you. We truly appreciate your patience and kind words!

Aug 12, 2026

Tomschipsi responded

Great service department. Thank you Tom and Melissa

August 12, 2026

Dealership Rating
Employee Rating

Two in a half hours for a oil change and tire rotation won't be coming back More

by Marcus Brooks
Recommend Dealer
No

Other Employees Tagged: Thomas Hackett

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Aug 12, 2026

DCH Wappingers Falls Toyota responded

Marcus, we sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

August 05, 2026

Dealership Rating
Employee Rating

Ok Everyone was great, Tom explained all I needed to know. Part needed to be ordered so I shall return. More

by MWSTOCK2
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

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Aug 05, 2026

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're glad Tom took the time to explain everything clearly and keep you informed throughout your visit. We appreciate your patience while the part is on order and look forward to seeing you again soon!

August 03, 2026

Dealership Rating
Employee Rating

Very convenient. The staff was helpful. It didn't take long My wait time was not long More

by TRINA148
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

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Aug 04, 2026

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're glad our team was helpful and made your visit convenient and efficient. We appreciate your business and are pleased you were back on your way quickly!

July 30, 2026

Dealership Rating
Employee Rating

I always experience professionalism when I am at Toyota, and service department always friendly and helpful More

by toni.difazio
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

Print
Jul 30, 2026

DCH Wappingers Falls Toyota responded

Toni, thank you for your 5-star review! We're delighted to hear you consistently experience professionalism and that our service team is always friendly and helpful. We truly appreciate your continued trust and look forward to seeing you again!

July 29, 2026

Dealership Rating
Employee Rating

Very bad called and was told to bring the car in as the tire pressure light was on the guy in the bay said they were very busy and i would have to come back i went to the mgr waited almost 3 hours call me More

by Edmullen54
Recommend Dealer
No

Other Employees Tagged: Thomas Hackett

Print
Jul 30, 2026

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

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