Thomas Hackett | Page 4

DCH Wappingers Falls Toyota responded

Hi Jesse, we apologize for the delay and truly appreciate your patience while we worked to resolve the issue. Your understanding throughout this process is greatly appreciated.

DCH Wappingers Falls Toyota responded

Thank you for your kind feedback! We’re glad to hear our team provided great communication and professionalism while taking the time to resolve the issue with your vehicle. It’s wonderful to know we could help put your mind at ease. We truly appreciate your support and look forward to assisting you again!

DCH Wappingers Falls Toyota responded

Thank you for being a longtime customer! We truly appreciate your continued support and are glad to hear that our team always makes you feel well taken care of. Providing attentive service means a lot to us, and we look forward to seeing you again!

DCH Wappingers Falls Toyota responded

Thank you for your kind feedback! We’re glad to hear you found our team friendly and attentive. It’s great to know our staff was helpful and that you enjoyed the clean and comfortable waiting lounge. We appreciate your support and look forward to assisting you again!

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We truly appreciate your feedback. We're glad you had a pleasant and quick experience and that Thomas was helpful in explaining the communication and service options. We’ll definitely keep your suggestion about future service coupons in mind. We look forward to seeing you again!

DCH Wappingers Falls Toyota responded

Thank you for your review! We're glad to hear our team did a great job taking care of your vehicle and completing the repairs. We truly appreciate your feedback and look forward to assisting you again in the future!

DCH Wappingers Falls Toyota responded

Thank you for your kind review! We’re glad to hear you experienced such professional, courteous, and helpful service from our team. We truly appreciate your feedback and support!

DCH Wappingers Falls Toyota responded

Hello Nicki, Thank you for bringing this to our attention. We’re sorry for the confusion during your visit. After reviewing the situation, a miscommunication occurred between the technician and the service advisor regarding the tire rotation. We’re glad we could speak with you directly and clarify everything. As discussed, you will not be charged for that service. We truly appreciate you giving us the opportunity to resolve this and thank you for your understanding. If you ever have any additional questions or concerns, please don’t hesitate to reach out.

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're glad to hear your visit was fast and comfortable. We appreciate your suggestion about adding more weekend appointment times and will share it with our team as we continue working to improve scheduling availability.

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're glad to hear that our team member was professional, knowledgeable, and provided excellent service. We appreciate your kind words and are happy to have such a valuable member on our dealership team!