Thomas Hackett
Thomas Hackett at DCH Wappingers Falls Toyota

Thomas Hackett | Page 3

Assistant Service Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.8
946 Reviews

Dealership Experience

12 yrs, 11 mos

Languages Spoken

English English

4.8

946 Reviews

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946 Reviews of Thomas Hackett

September 12, 2026

Dealership Rating
Employee Rating

It was as always! ! Everyone was professional and kept me well informed throughout my time there. Great customer service always More

by SOGUADI
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

Sep 12, 2026

DCH Wappingers Falls Toyota responded

Thank you for taking the time to leave a review! We’re happy to hear our team provided professional service, kept you informed, and continued to deliver the great customer service you’ve come to expect.

September 12, 2026

Dealership Rating
Employee Rating

It was as always! ! Everyone was professional and kept me well informed throughout my time there. Great customer service always More

by SOGUADI
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

Sep 12, 2026

DCH Wappingers Falls Toyota responded

Thank you for your continued support! We’re glad our team consistently provides professional service and keeps you well informed throughout your visits. We truly appreciate your kind words and look forward to seeing you again!

September 12, 2026

Dealership Rating
Employee Rating

Appointment was as scheduled with no wait. Servicing agent was friendly, respectful, and explained the work to be completed. I was in and out in just over an hour. More

by Curtis.moss2
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

Sep 12, 2026

DCH Wappingers Falls Toyota responded

Thank you for taking the time to leave a review! We’re glad your service visit was quick and convenient. It’s great to hear your service advisor was friendly, respectful, and clearly explained the work being done. We appreciate you choosing us!

September 10, 2026

Dealership Rating
Employee Rating

Tom took the time to show me why the inspection failed. Tom is a good service advisor. More

by rednitas
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

Sep 11, 2026

DCH Wappingers Falls Toyota responded

We’re glad Tom took the time to explain the inspection results and help you understand why it did not pass. Thank you for recognizing his helpful and professional service!

September 10, 2026

Dealership Rating
Employee Rating

Their very courteous&accommodating &friendly &I love that they offer u coffee or tea. I like that they show me what their doing on my car More

by rikkitammy
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

Sep 11, 2026

DCH Wappingers Falls Toyota responded

We’re glad you enjoyed the friendly and accommodating service from our team. Thank you for your kind words and for appreciating the time we took to show you what we were doing on your car!

September 01, 2026

Dealership Rating
Employee Rating

An excellent service was provided by Judy and all the personal that worked in my vehicle. More

by wilmacampostirado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 02, 2026

DCH Wappingers Falls Toyota responded

Thank you for the great review! We’re glad Judy and our service team provided excellent care and made sure your vehicle was well taken care of. We appreciate the 5-star rating!

September 01, 2026

Dealership Rating
Employee Rating

Great experience purchasing a new Rav4. Michael O'Hare took care of everything. I appreciate the professionalism of the dealership. I am enjoying my new car. More

by Linda O
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 02, 2026

DCH Wappingers Falls Toyota responded

Linda, thank you for sharing your experience! We’re glad Michael O’Hare made your RAV4 purchase smooth and enjoyable. We truly appreciate your kind words about our team and professionalism. Congratulations on your new RAV4, and we hope you enjoy every mile!

August 25, 2026

Dealership Rating
Employee Rating

The work that was completed was good. Your Car Fax Report needs to be updated. On another note the wish list of recommendations is overwhelming. The prices are extremely high. Just a coup More

by CLARAERACA
Recommend Dealer
No

Other Employees Tagged: Thomas Hackett

Aug 25, 2026

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

August 22, 2026

Dealership Rating
Employee Rating

5K service took only 45 minutes. Great! Non- caffeinated tea was welcome in waiting area. More

by JEFFROTH12
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

Aug 23, 2026

DCH Wappingers Falls Toyota responded

Thank you for the great feedback! We’re glad your 5K service was quick and efficient, and that you enjoyed the refreshments in our waiting area. We appreciate your support.

August 20, 2026

Dealership Rating
Employee Rating

Got my tires changed and car buffed out in one day. Was given a loaner while work was being done. Thank you Tom and also Melissa who was very helpful as well. More

by Tomschipsi
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

Aug 20, 2026

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We’re glad we could get your tires changed and car buffed in one day, while providing a loaner for your convenience. We’ll be sure to share your kind words with Tom and Melissa.

Aug 20, 2026

Tomschipsi responded

Thank you Tom and Melissa for all your help. Much appreciated. Tom S

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