Thomas Hackett
Thomas Hackett at DCH Wappingers Falls Toyota

Thomas Hackett | Page 5

Assistant Service Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.8
879 Reviews

Dealership Experience

12 yrs, 6 mos

Languages Spoken

English English

4.8

879 Reviews

Write a Review

879 Reviews of Thomas Hackett

March 07, 2026

Dealership Rating
Employee Rating

I love the dealership and the customer service is top notch. Joshua your sale manager show me a great experience, one I will not forget. More

by LLEWOP226301
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

Mar 07, 2026

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're thrilled to hear that Joshua and our team provided a top-notch experience you won’t forget. We truly appreciate your feedback and look forward to seeing you again!

March 06, 2026

Dealership Rating
Employee Rating

Easy to schedule service Easy to schedule service, pleasant mechanics and staff, comfortable waiting area More

by EILEENIRISH
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

Mar 06, 2026

DCH Wappingers Falls Toyota responded

Thank you for your kind feedback! We're glad to hear scheduling your service was easy and that you found our team pleasant and the waiting area comfortable. We appreciate you choosing DCH Wappingers Falls Toyota and look forward to seeing you again!

March 06, 2026

Dealership Rating
Employee Rating

I am very satisfied with DCH Wappingers Falls. . I recommend their services. It easy to book and they always keep in touch for whatever questions you have. More

by RAMOSBERNIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 06, 2026

DCH Wappingers Falls Toyota responded

Thank you for your recommendation! We're happy to hear you're very satisfied with DCH Wappingers Falls Toyota. It's great to know our team made scheduling easy and kept you informed throughout the process. We truly appreciate your support and look forward to assisting you again!

March 03, 2026

Dealership Rating
Employee Rating

Very friendly and professional The work was completed on time. Service was excellent Every item was done More

by Alan Senzer
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

Mar 03, 2026

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience, Alan! We’re so glad to hear you found our team friendly and professional, and that everything was completed on time with excellent service. That’s exactly what we strive for every visit. We truly appreciate you choosing DCH Wappingers Falls Toyota and look forward to seeing you again!

March 03, 2026

Dealership Rating
Employee Rating

The job was well done Their service was well done respectfully and quick, but it was expensive though More

by ELDIOP52
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

Mar 03, 2026

DCH Wappingers Falls Toyota responded

Thank you for your honest feedback. We’re glad to hear the job was done respectfully and quickly — that’s always our goal. We understand that service costs can sometimes feel high, and we truly appreciate you sharing your thoughts. Your feedback helps us continue to improve while delivering quality workmanship. Thank you for choosing DCH Wappingers Falls Toyota — we hope to see you again!

March 02, 2026

Dealership Rating
Employee Rating

Great. Everyone is super nice and helpful. But awfully annoying with the survey links though. More

by Zoelinseth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 02, 2026

DCH Wappingers Falls Toyota responded

Thank you for your honest feedback! We’re so glad to hear that you found our team nice and helpful. We also appreciate your note about the survey links and understand how they can feel excessive. Your input is valuable, and we’ll certainly keep it in mind as we work to improve the overall experience.

March 01, 2026

Dealership Rating
Employee Rating

Always a quick visit . Procedures explained in detail. Very thorough. Very nice staff working there More

by klgiacco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 01, 2026

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We’re glad your visits are always quick and that our team takes the time to explain everything thoroughly. We appreciate your support and look forward to seeing you again!

March 01, 2026

Dealership Rating
Employee Rating

Had battery problem and numerous dash board lights. Got battery at local repair shop. 6 days for an appointment when I am having a problem is not good customer service. Had oil changed.. More

by JACKARENE
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 01, 2026

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

March 01, 2026

Dealership Rating
Employee Rating

Professional and courtesy at Toyota Professional and courtesy at Toyota Wappingers Professional and courtesy at Toyota More

by OTEROJ
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

Mar 01, 2026

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We’re glad to hear you found our team professional and courteous at Toyota Wappingers. We truly appreciate your feedback and look forward to serving you again.

March 01, 2026

Dealership Rating
Employee Rating

Got to the dealership a few minutes early, waited for the door to open, drove in, checked in and waited until my service was completed. In total, was there for a hour and a half. More

by DJDAUTO715
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

Mar 01, 2026

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We appreciate your patience and are glad your service was completed efficiently. We hope everything with your vehicle is running smoothly and look forward to seeing you again.

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