Thomas Hackett | Page 93

25000 k service on my 2016 Tundra As usual, I am very happy with the service at this dealership. They have always treated me fairly and with respect. They respect my time and as a resu As usual, I am very happy with the service at this dealership. They have always treated me fairly and with respect. They respect my time and as a result they get the job done in an expeditious manner; correctly and professionally. More

by hkimlin Verified Customer Verified Customer

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Frustrating I recently dropped off my car at 8 AM and told them I would need it back before 1 PM. I even saw the associate stamp my paperwork and write 1:00 down. I recently dropped off my car at 8 AM and told them I would need it back before 1 PM. I even saw the associate stamp my paperwork and write 1:00 down. I had asked that before they start the work that they give me a call. At noon I had to call them and they had not even looked at my car yet. Needless to say it was not ready by 1:00 and I no longer had a ride to get my car. It was definitely a very frustrating experience. More

by Hikinggirl519 Verified Customer Verified Customer

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Everything I wanted, and nothing I didn’t! Everything was done, and I got work done in the waiting room. Thank you for the great experience, and I hope to have continued excellent support in th Everything was done, and I got work done in the waiting room. Thank you for the great experience, and I hope to have continued excellent support in the future. More

by elsloth Verified Customer Verified Customer

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Routine oil change. Tom in service was great to deal with. Knowledgeable. Work was done in the time promised. Based on the experience, I will have more servicing done at Tom in service was great to deal with. Knowledgeable. Work was done in the time promised. Based on the experience, I will have more servicing done at dealership. More

by mull Verified Customer Verified Customer

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Friendly and through service experience My service experience was very pleasant and my expectations were fully satisfied. Tom, my service advisor, noted all my concerns and made sure these c My service experience was very pleasant and my expectations were fully satisfied. Tom, my service advisor, noted all my concerns and made sure these concerns were thoroughly investigated and resolved in a reasonable time and the waiting area was very comfortable. I'm still haunted by the very poor radio reception in my 2012 Toyota RAV 4, however, Tom suggested that the radio might be defective and they will do everything necessary to resolve this on my next visit. This was a little disappointing as I had brought it in before this for investigation of the poor radio reception and would have expected that a through investigation would have been done then. Outside of the radio reception, I'm very satisfied with my RAV 4 and the service experience had been very good at this dealership. I'll be very ecstatic if the poor radio reception can be resolved at my next service visit. More

by RGT913 Verified Customer Verified Customer

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Battery I had an appointment for Friday but I needed to bring in the car sooner than that date, so I called in Wednesday morning and brought the car. I was se I had an appointment for Friday but I needed to bring in the car sooner than that date, so I called in Wednesday morning and brought the car. I was seen without any problem. I was treated with kindness and understanding Towards my situation. I was told I had a long wait. But it was only an hour and a half wait. Thank you again for a job well done. More

by SKADIDLER507 Verified Customer Verified Customer

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Maintenance on camry I never have a problem with service at this dealership. I purchased the car here and have used the service department ever since the purchase. I never have a problem with service at this dealership. I purchased the car here and have used the service department ever since the purchase. More

by rav3n66 Verified Customer Verified Customer

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Routine Car Maintenance Done Right I rated my experience at this dealership with a Five Star rating because they earned it. To begin with, I spoke to Tom Hackett on the phone and it was I rated my experience at this dealership with a Five Star rating because they earned it. To begin with, I spoke to Tom Hackett on the phone and it was easy to get a convenient appointment time to bring my car in for service.. I then received a confirmation email with the date, time, and the reason for the appointment. It also showed the name of the service technician I had requested, Dave Church. The management and employees who work there always give me their best effort to make me a satisfied customer. When you really come down to it, the one person who has for the past 15 years been the technician who I have requested to work on my vehicles is Dave Church. He is excellent and I never have to worry if a repair is be done correctly, very reassuring. More

by sundancekid Verified Customer Verified Customer

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Fixing a Prius transmission My 2009 Prius hit a center island, and was leaking transmission fluid. DCH Toyota service department fixed the problem very fast, and did not charge My 2009 Prius hit a center island, and was leaking transmission fluid. DCH Toyota service department fixed the problem very fast, and did not charge me a lot. More

by GLTCHIU1 Verified Customer Verified Customer

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Excellent Personal Care I hate the call center so I schedule my appointments through the service advisor. He makes sure I get right technician and that I don't have service t I hate the call center so I schedule my appointments through the service advisor. He makes sure I get right technician and that I don't have service that don't need. More

by sunger Verified Customer Verified Customer

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