Thomas Prondzinski
Thomas Prondzinski at Lexus of Arlington

Thomas Prondzinski | Page 8

Service Director

Lexus of Arlington

1510 W Dundee Rd
Arlington Heights, IL 60004

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4.4
448 Reviews
4.4

448 Reviews

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448 Reviews of Thomas Prondzinski

January 05, 2022

Dealership Rating
Employee Rating

Overall good experience, however it can quickly become very expensive and some maintenance performed may be repeated too frequently, resulting in additional unnecessary charges. More

by ZUBOVIC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lori Devega, Josie Garcia

Jan 05, 2022

Lexus of Arlington responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

January 02, 2022

Dealership Rating
Employee Rating

Tom P. has always done a great job with servicing our cars. A loaner car is always available and makes it so easy to drop a car off on my way to work, More

by JIM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 03, 2022

Lexus of Arlington responded

Thank you for choosing Lexus of Arlington, your feedback and rating mean a lot to us. We're glad to hear that Tom and our team were able to help, and we hope to see you again!

December 30, 2021

Dealership Rating
Employee Rating

Always been a good experience. GM, Marcin has been a tremendous help and has kept me and my family customers for many years! More

by Steven
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Edwin Thalhammer

Dec 31, 2021

Lexus of Arlington responded

Thank you, Steven, it's great to hear that you had such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Lexus of Arlington!

December 29, 2021

Dealership Rating
Employee Rating

Great experience! Thorough and car was delivered in a timely manner. Tom was wonderful to work with. More

by mcasey415
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 31, 2021

Lexus of Arlington responded

Thank you for your review and kind words for Tom. We appreciate your business and our team looks forward to serving you again soon!

December 25, 2021

Dealership Rating
Employee Rating

Professional, quick and efficient. Waited while they did the service and they made sure the wait time was not long. Thank you! More

by PERRYW
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Haresh Trivedi, Lori Devega, Josie Garcia, Edwin Thalhammer, Julianna Uriostequi , Tony Coyoc, Brenda Ramirez, Elena Soriano, Dakota Younglove

Dec 27, 2021

Lexus of Arlington responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 24, 2021

Dealership Rating
Employee Rating

Tom Prondzinski, Service Manager is my friend. I bet all people who work with Tom eel the same way. Thanks More

by SC430 2003 Like new
Recommend Dealer
Yes
Dec 27, 2021

Lexus of Arlington responded

We are very happy to hear that Tom provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 21, 2021

Dealership Rating
Employee Rating

Lexus of Arlington is an amazing dealership. The service manager Tom is outstanding in helping me pro-actively maintain my Lexus in top-notch condition. Tom has been with Lexus of Arlington for over twenty More

by ts1975
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jamie Brown

Dec 21, 2021

Lexus of Arlington responded

Thank you for the kind words for our service department! Tom, Jamie, and our team look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

December 13, 2021

Dealership Rating
Employee Rating

Very pleased with the service I received at Lexus of Arlington. The service advisor (Tom) was very nice and professional. I’m a happy customer 😊 More

by JEFF.G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 13, 2021

Lexus of Arlington responded

Jeff, It's great to hear that Thomas was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Lexus of Arlington!

December 09, 2021

Dealership Rating
Employee Rating

Great customer service. Tom and his technician did an honest thorough inspection and assessment of the suv. Very competent and reliable. More

by ricvictrix
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 10, 2021

Lexus of Arlington responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lexus of Arlington.

December 09, 2021

Dealership Rating
Employee Rating

Your service manager Tom went above and beyond to help Your service manager Tom went above and beyond to help me with my complex problem with my very old Lexus. I want to express how much I appreciate his More

by GB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 10, 2021

Lexus of Arlington responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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