Thong Nguyen

I recently purchased a 2025 Jeep Wrangler Willys 2-door from Criswell in Gaithersburg. Leon Travis was my salesman. I'm 65 years old and have purchased a couple of dozen cars in my lifetime including Toy from Criswell in Gaithersburg. Leon Travis was my salesman. I'm 65 years old and have purchased a couple of dozen cars in my lifetime including Toyotas, BMWs, and Mazdas. I think this fun as heck Willys purchase is a result of a delayed mid-life crisis, but I can assure you I'm enjoying the heck out of driving it. With respect to the buying experience, I am happy to report that this was the most pleasant, low to no stress, professional, zero issue buying experience ever. I felt I got a fair deal on the Wrangler, I am not a pay the sticker kind of guy. Leon is highly knowledgeable, easy to talk with and very patient. After meeting Leon on an an initial 'fly-by' of the lot, it took me over a month to be comfortable that I had the right Wrangler in mind, and that I was ready to 'go through' the buying experience. Leon never pestered me, when I would send a note asking a question, he would answer promptly and let me know politely that he would be around if I wanted to test drive any particular Wrangler model or meet to work out a deal. I sent Leon a note letting him know I was ready to pull the trigger but that if I came to the dealership 'here is how I want the experience to go'. I was really impressed, the experience, price discussion, closing discussion, and drive away went exactly as I had asked, Leon curated the experience, had prepped his manager and business manager to ensure they followed the script. I test drove the vehicle, agreed on a price, finished the closing paperwork, and drove away on a full tank of gas (thanks Leon!) in less than 3 hours. The Wrangler (knock on wood) is now 3 weeks old, and there are no issues to report, flawless thus far. I highly recommend the dealership, and in particular Leon if you're considering a Jeep or other brand they sell. Take care, Joe More

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In all my years of purchasing a car, this was the most relaxing experience. Leon made the experience painless. I intended to visit and review the inventory, but after speaking with him and becoming more relaxing experience. Leon made the experience painless. I intended to visit and review the inventory, but after speaking with him and becoming more comfortable with him, the trepidation I was feeling disappeared, and I could focus on what I needed. Moving forward, I will only come here for my new vehicles, working with Leon. I've already recommended him to my friends and family. More

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VERY HELPFUL AND COURTEOUS, EXACTLY WHAT I EXPECT AT A DEALERSHIP!! I WAS VERY APPRECIATIVE!! DEALERSHIP!! I WAS VERY APPRECIATIVE!! More

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Mr. Leon Travis and the entire staff at Criswell were incredibly knowledgeable and helpful during our jeep purchase. We appreciate your assistance. incredibly knowledgeable and helpful during our jeep purchase. We appreciate your assistance. More

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2nd opportunity to purchase from this dealership. Happy to say I'm never disappointed. Thank Mr. Leon Travis and the entire team at Criswell for making our car buying experience wonderful. Happy to say I'm never disappointed. Thank Mr. Leon Travis and the entire team at Criswell for making our car buying experience wonderful. More

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This was my second Jeep purchase from Criswell, and I still have no complaints! From my initial inquiry to my final purchase their sales, finance, and service staff were nothing less than great. My sal still have no complaints! From my initial inquiry to my final purchase their sales, finance, and service staff were nothing less than great. My salesperson, Mr. Leon Travis is a must if you are considering a purchase or even just tossing it around in your head! His dedication to ensuring that you're getting what you're looking for in your purchase is unmatched! And when you get there, tell him you saw this on Dealer rater and that Demetrius sent you! He'll get a nice chuckle! More

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We had a great experience working with Leon Travis at this dealership. He was able to get us a fair deal for our growing family with 0 headaches or hassles. The finance manager and everyone we came in co this dealership. He was able to get us a fair deal for our growing family with 0 headaches or hassles. The finance manager and everyone we came in contact with was great. I even enjoyed Dietrich as he cleaned the tiniest spots on the windows for me where the stickers used to be. He just seemed like the nicest guy, happy to help with a huge smile on his face. We couldn't be happier with our experience and will be referring friends and family to this dealership. More

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The truck I purchased was competitively priced which triggered me to travel 2.5 hours to get it. The whole process was seamless and expedient. Our sales agent, Richard Beckett, was also very helpful thr triggered me to travel 2.5 hours to get it. The whole process was seamless and expedient. Our sales agent, Richard Beckett, was also very helpful throughout the whole process. My only complaint is with the finance manager regarding the sale of the extended warranties. Instead of telling you the full cost up front, they try to show how much it affects your payment which is misleading for the unsuspecting buyer. Also, when trying to cancel the extended warranty, the finance manager doesn't respond to emails or voicemails. More

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My experience with Thong was horrible. Thong made me want to never come back to this dealership. He answered none of my questions and belittled me for asking reasonable questions. He simpl Thong made me want to never come back to this dealership. He answered none of my questions and belittled me for asking reasonable questions. He simply did not care about me as a client instead just wanted a sales under his name. Horrible customer service. More

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Great car buying experience. Leon Travis was a great salesman. I would highly recommend this dealership and salesman. Very helpful and great communication throughout the ordering Leon Travis was a great salesman. I would highly recommend this dealership and salesman. Very helpful and great communication throughout the ordering process. More

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