Thong Nguyen | Page 4

Adam Needle was an awesome new car salesman. He answered my questions and made my decision to buy a jeep very easy and a pleasurable experience! my questions and made my decision to buy a jeep very easy and a pleasurable experience! More

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Sent e mail but no one ever called me. The worst customer service I have ever seen. Purchasing elsewhere. Also made contact through your website but none ever contacted me either. Must not need to sell cars. service I have ever seen. Purchasing elsewhere. Also made contact through your website but none ever contacted me either. Must not need to sell cars. More

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Lies & Discrimination Had great phone conversations with Connor and really appreciated how he seemed to understand what I was looking for. Showed up for test drive and he h Had great phone conversations with Connor and really appreciated how he seemed to understand what I was looking for. Showed up for test drive and he had the car ready. Test drive was great and I decided to see what financing looked like. I was very upfront and honest that my credit score was not the best due to a few blips 8 or 9 years ago (we all know how tricky FICO is), but my DTI and overall income was sound. In the end, I was given an offer that was at least in the ballpark, although I had hoped for a better APR. I decided to see if I could get better financing from my credit union, but it was close to the end of business for them. I told both Connor and Thong I was going to check with them and make a decision the following day. The next day after much deliberation and number crunching, I decided to accept the deal they offered. I texted Connor and said I would call Thong to get the paperwork started. I was then informed that "another salesman in another department" sold the vehicle the night before. I found it strange because the dealership was not busy when I left around 5pm and I would have though someone would have at least called me to see if I had made a decision before selling it. Found the exact same model/trim/color at Safford in Springfield (highly recommend over Criswell). The finance manager thought what happened at Criswell sounded strange and said from what he could see, they hadn't pushed through the offer that they gave me all the way and were probably just backing out of the deal. Safford was able to match the deal and had me in and out in under 2 hours! The following day I decided to just check on the vehicle at Criswell using an alternate email address. I immediately got responses from a sales person and sales manager confirming the vehicle was still available and that they were very eager to sell it to me. I think it's pretty clear I was discriminated against due to my credit score (which I never tried to hide). I'm thankful I was able to find a dealership who treated me with the same respect as the rest of their customers, but it really causes me to wonder what other types of customers Criswell may discriminate against. More

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We ordered a Sahara from Leon before the shutdown. He kept us informed and answered all of our questions. He delivered it to us the same day it arrived at the dealership. This has been hands down the bes kept us informed and answered all of our questions. He delivered it to us the same day it arrived at the dealership. This has been hands down the best car buying experience we have ever had. Leon was up front with us about everything. We would definitely buy from him again. Leon is the best! More

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best car buying experience We drove down from Massachusetts to pick up a new Jeep Rubicon from Criswell. They were outstanding to deal with and I have sent many people to them We drove down from Massachusetts to pick up a new Jeep Rubicon from Criswell. They were outstanding to deal with and I have sent many people to them since. This was the best car buying experience we have ever had. thanks to Julius and Leon. More

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Khalil Kechrid was a great help as a salesperson. Very knowledgeable, polite respectful and easy to deal with. Stop by and ask for him by name. knowledgeable, polite respectful and easy to deal with. Stop by and ask for him by name. More

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Great Teamwork! The Criswell team was professional, personable, knowledgeable, and thorough. They earned my review of excellence. They answered my questions, gave me The Criswell team was professional, personable, knowledgeable, and thorough. They earned my review of excellence. They answered my questions, gave me the necessary details I requested, and responded in a timely manner to ALL of my questions. All of them have a great sense of humor, while maintaining an appropriate balance with professionalism. I felt welcomed and valued. Thank you team! More

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My best vehicle buying experience ever I’m 74 year old and this is the best buying experience I’ve ever had at a car dealer. We were looking for a truck with specific capabilities and Criss I’m 74 year old and this is the best buying experience I’ve ever had at a car dealer. We were looking for a truck with specific capabilities and Crisswell’s had 2 left in stock (end of model year). I spoke to the salesman by phone and through email and he was very encouraging so we set a time and came into the dealership. The salesman couldn’t have been more professional or helpful. He knew the details about the vehicle and calculated a price below what I’d expected. Since we didn’t need a test drive (this replaced a similar vehicle that was totaled), the sale took about 45 minutes. The meeting with the financing office was more time consuming but it also ended with what we wanted. We took delivery after a few additions a few days later. It’s good to see there is a dealer left that is professional and straight talking. I certainly would go back to this dealer again and recommend it to friends. More

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Great experience Mr. Julian Hampton was extremely helpful and very informative about the process and the car I was purchasing. He did not pressure me into a buying a c Mr. Julian Hampton was extremely helpful and very informative about the process and the car I was purchasing. He did not pressure me into a buying a car he knew it wouldn’t work for me but instead guided me in the right direction. I am extremely happy with my decision and would have him as my sales representative again. More

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Outstanding Service Best car buying experience ever. Leon Travis was accessible, honest, and thorough. Would be happy to use him again, or recommend him to others. He i Best car buying experience ever. Leon Travis was accessible, honest, and thorough. Would be happy to use him again, or recommend him to others. He is a great listener, and helped me make informed decisions! 5 star. More

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