Thong Nguyen | Page 5

Great service We had great service from Brandon Chuckerel. I highly recommend contacting him for anything you need. Great follow through even after the purchase was We had great service from Brandon Chuckerel. I highly recommend contacting him for anything you need. Great follow through even after the purchase was completed. More

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Great New Car Buying Experience I saw an ad, went to their website, saw a Jeep I liked. I sent an email that I might go see Jeep the following day. I went later the next day and Ash I saw an ad, went to their website, saw a Jeep I liked. I sent an email that I might go see Jeep the following day. I went later the next day and Ash had already pulled the vehicle out and had it up front on the chance I showed up. Wow! I ended up buying a different vehicle but only after several hours test driving and negotiating with Ash who, of course, had to go back and forth with his manager. Hate that, but it’s common. Once we agreed on a final price, it was on to the finance office. Finance manager’s attempts to get me to buy an extended warranty were annoying, but again, I know this is common practice so no big deal. Once I signed paperwork, Ash took his time to show me how to use all of the features. I’m in love with my Jeep and highly recommend Criswell and Ash in particular! More

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Great experience!! Connor made my leasing experience very easy and straight forward. With a few options for Jeep dealers in the area (one down the street from my house) Connor made my leasing experience very easy and straight forward. With a few options for Jeep dealers in the area (one down the street from my house) I found myself back at Criswell to trade in my 2016 Silverado that I leased from their Chevrolet store. They were better on the trade price than another dealer I visited so with that we were able to make the deal work without breaking the bank. I have had a few Jeeps before and I work in the automotive business so I appreciate their sales team treating me like a customer all the way through the process while being mindful that I understand the process better than some. I definitely would recommend Connor and Criswell if you are in the market for a new Jeep. More

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Leon Travis Was Wonderful to Work With Leon Travis was wonderful to work with. He was knowledgeable, spent a great deal of time with me and always seemed to have my best interests in mind. Leon Travis was wonderful to work with. He was knowledgeable, spent a great deal of time with me and always seemed to have my best interests in mind. I worked with three dealerships and Criswell ended up having the best price. There were few minor bumps in the road as there always are but Leon and his team always seemed reasonable in terms of the resolution. Then Nguyen was also good to work with on the finance side. Thank you all for a great experience. More

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Caring customer service Truly provided the most caring customer service of any dealership I've ever visited. Julius made sure we were happy and satisfied with our new Jeep Wr Truly provided the most caring customer service of any dealership I've ever visited. Julius made sure we were happy and satisfied with our new Jeep Wrangler. I will only buy my future Jeeps from Criswell because of Julius and the staff. Leon, our sales consultant, was fantastic. Always pleasant and knowledgeable, he got us into the right vehicle. Thong, in finance, was great as well. He structured our deal perfectly. Everyone we had contact with was incredible. My profound thanks. More

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2019 Jeep Cherokee purchase Drove up to Gaithersburg from NOVA on Halloween afternoon, since Criswell had my desired Cherokee TrailHawk on the lot! Much to my surprise, they were Drove up to Gaithersburg from NOVA on Halloween afternoon, since Criswell had my desired Cherokee TrailHawk on the lot! Much to my surprise, they were committed to getting me in this new vehicle. These folks went above and beyond to accommodate the trade-in and purchase of this new 2019 Cherokee TrailHawk. Great trade price and a fantastic new vehicle price... I could not refuse! Even helped me transfer my stuff to the new vehicle! Great working with these guys! Alex and Julius rock!!! I was a pleasure doing business with you! Many thanks! -eric More

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Absolutely Fantastic!!!! Ahsan is absolutely amazing!! He is always professional and his entire team always takes care of me. This is the second jeep I get from Ahsan and I’m Ahsan is absolutely amazing!! He is always professional and his entire team always takes care of me. This is the second jeep I get from Ahsan and I’m so happy with it. I tell him what I want and he makes it happen. From start to finish everything was perfect. He even stayed really late for me to make sure I was taken care of. I highly recommend going to Ahsan and his team. He is always so efficient. More

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Exactly what I wanted! Leon was amazing throughout the whole car buying experience. He listened to what I wanted and found a care that matched perfectly. He made transitioni Leon was amazing throughout the whole car buying experience. He listened to what I wanted and found a care that matched perfectly. He made transitioning to working with the financial department flawless. He consistently asked if I was okay and if I understood the entire process. Totally happy with my purchase! -Tiffany and Sonnie More

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Amazing Customer Service Julius, Marco and Thong were by far the best team of sales at a dealership I have worked with. My wife and I were looking to trade in my Escape for a Julius, Marco and Thong were by far the best team of sales at a dealership I have worked with. My wife and I were looking to trade in my Escape for a Wrangler and they used all of their knowledge to find a vehicle that satisfied our needs and also stayed within our budget. We couldn't be happier with the professionalism and character that Criswell showed during this whole process. Will definitely be coming back! More

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Compass 2018 Purchase Recently purchased a 2018 Compass, having some mileage issues. I would NEVER return to this dealership!! For starters, after finalizing the pap Recently purchased a 2018 Compass, having some mileage issues. I would NEVER return to this dealership!! For starters, after finalizing the paperwork to purchase my new car, I had to wait a week for the car to arrive. Which I had no issue with, but after being made aware the car was on the lot because I called the dealership. I decided to drive to the dealership to pick up my new car, that being said Connor was not there because I had not made him aware that I would be stopping by since I didn’t think his presence was needed since it was just a few signatures required on my end to finalize the transaction. Upon arriving to the dealership to pick up my new car, another car salesman (Leon) approached me to let me know that Connor was off and that they work off commission and would need to return at a later date to purchase my car. WORST CUSTOMER service!!! I responded with letting him know that all the paperwork was completed and that I wanted to see the car since it had just arrived. He walked me to see the car and had another gentleman take me for a test drive, that being said… He made sure to tell me that I should not to ask this gentleman any questions because apparently this gentleman didn’t know anything about cars and was slow in his eyes. I was shocked that he would even say that and let alone just throw me off to another sales person that wasn’t even part of JEEP. I test drove the car and had to come back the following day to pick up my vehicle because no was able to aid me finalizing the transaction. The next day, I went to purchase the vehicle and told Connor, that he did not need to be there since I drove the car and was ready to sign the final papers with the accounting team. Connor decided to go above and beyond and come in on his day off and make sure I would have a smooth transaction. That did not happen because clearly the accounting team at Criswell, do not seem to have their affairs in order. After signing papers and leaving, I thought the headache was over. I was mistaken; the car is not getting the mileage it was advertised to get! I reached out to the dealership and was given the run around and of course was told that the car needed to be “broken in” and that they would be following up with me to make sure the mileage got better or they would get me my old car. Well that did not happen because NO ONE FOLLOWED UP!! So Ashan just tried to smooth the situation over quickly and never followed up. I was only reached out to by the dealership because I put a poor review online. No one wanted to pay attention to my concern when I tried to calling the dealership multiple times and sent multiple emails. I kept getting forwarded to the manager’s voicemail who was out on vacation!!!! After posting the poor review online, I was reached out by Ashan and asked to give the car some time and that he promised to make it right. While being asked to give the car some time, I was asked to remove my post. They had no problem to reach out to bug me to sign paperwork regarding the missing title paperwork. I drove to the dealership to sign the paperwork they needed to process at the MVA. After signing that document, I was asked to come back the following week to sign a limited power of attorney to transfer the title. They wanted me to sign a blank document because they could not be bother their accounting team to fill out the details with the correct mileage on the vehicle. I was told that the accounting team is very particular and they did not want to mess the form up so they wanted me to sign a blank form. VERY SKETCHY!! At that time they mentioned that they would be following up regarding my concern about not getting proper mileage. Julius said he would be personally following up and making sure they got my car looked at. A week later, and no one has followed up!!! They just try to tell you want you want to hear and get you out the door! All of this should have been completed upon purchasing the car. THIS HAS BEEN THE WORST EXPERIENCE EVER!!!! More

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