Thong Nguyen | Page 5

Absolutely the BEST!! Every person I dealt with was absolutely outstanding, providing amazing customer service. They were always available to answer questions using multip Every person I dealt with was absolutely outstanding, providing amazing customer service. They were always available to answer questions using multiple communication channels that fit my life style and schedule -- phone, e-mail and text. Extremely patient and fun to deal with. They seemed as excited about me buying my new Jeep as I am! Julius, Ahsan, Theus and Rex made a great team!! Thong Nguyen put together an amazing financing package for me -- completely understanding my needs. I cannot express my gratitude enough! More

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Good buying experience We enjoyed working with Leon. He was responsive and helpful, and provided a streamlined purchase experience for us. We appreciate that. Post sale a We enjoyed working with Leon. He was responsive and helpful, and provided a streamlined purchase experience for us. We appreciate that. Post sale a few we had a few issues with our vehicle. Overall, the service team was helpful with those. There were a couple of things where communication could be improved between the staff. More

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Stress-Free Car Buying Experience We are very pleased with our experience at Criswell! As many will agree, the car buying process can be long (and painful!). Julius Green and Julian Ha We are very pleased with our experience at Criswell! As many will agree, the car buying process can be long (and painful!). Julius Green and Julian Hampton could not have made this process smoother. My family and I first went to Criswell on a Monday evening after work to take a look at a white Jeep Grand Cherokee that we found online. After being greeted immediately upon walking into the show room, our questions were answered, and moments later we were off for a test drive. We returned the next day to talk numbers and were able to arrive at a deal that absolutely worked for us. They were accommodating, flexible, and very customer focused. They took great care of us from start to finish, and we will definitely refer them to our family and friends. I highly recommend! More

Helpful 1

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No Respect After the dealership has you sign your paperwork their customer service is done. Do not expect to have any support from the management. I have calle After the dealership has you sign your paperwork their customer service is done. Do not expect to have any support from the management. I have called to talk to the finance office numerous times leaving messages with the operator, a salesman and on voicemail with no return call. It has been over three weeks. I have also called to talk to the General Manager a Mr. Szot with none of his associates knowing what office he is working in that day. Left a message with no return call from him. The salesman that answer the phone also have no regard on how to answer the phone, once I asked form management I was treated with complete disrespect. I would not recommend this dealership to anyone. Should of realized when I purchased a Jeep Wrangler Sahara unlimited and get a Nissan Versa as a loaner. All other dealerships I have worked with has given me the same type of car that I have purchased from them. Look at their Facebook page and read some more reviews from their "satisfied" customers. Thanks again for the great customer service. More

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Poor experience Salesman was good. Finance manager was not clear. He included things on the price and told they were “giving” them to me, they were not. After purchas Salesman was good. Finance manager was not clear. He included things on the price and told they were “giving” them to me, they were not. After purchase they told my car needed an update and that would take up to 2 hours, I chose to come on the next day to drop off the car and have it updated. The salesman wasn’t at the dealership at the time we agreed, people wasn’t sure what that was about. I dropped the car at 12noon for the service and the salesman told it would take them 1,5 hours. Long story short, I was back at the dealership at 5pm and the car was not ready. The salesman acted like it wasn’t his fault and he even put it on me, saying that I should have scheduled the pickup with the service people. At no point I interacted with service people. If I had brought the car in for a service I obviously would have, but this was not the case; the car is brand new. It’s past 6pm and they are not done with my car. I was trying not to waist my time and here I am. What a bad experience. More

Helpful 2

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