Tim Beckman | Page 6

Communication between the service department with me was lacking. Had scheduled my appointment for my drivers side door lock repair as well as an interior detailing. When I arrived for my appointment they o lacking. Had scheduled my appointment for my drivers side door lock repair as well as an interior detailing. When I arrived for my appointment they only had me down for the lock repair. They were able to do the interior detailing as well but it was frustrating that they didn’t schedule the appointment correctly in the first place. The next day I asked around 1pm if the service was completed and if I could pick up my car yet, they let me know it was. They should’ve called me as soon as it was ready instead of me needing to go out of my way to find out. The interior mirrors of my car were not cleaned and the trunk looks like it was cleaned at all either for the detailing. Last year I had asked about getting my drivers side door lock repaired and they said they didn’t have the part in and that the part was back ordered but they would call me when it came in. No one ever called me in that year to let me know it had come in. I had an oil change appointment last week and asked once again if it was in stock and it was. Your dealership is losing out on potential business because they’re not following up with people. More

by gillianyredenbaugh Verified Customer Verified Customer

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These guys made things quick and easy. Very friendly folks that helped me out a ton. Very friendly folks that helped me out a ton. More

by CMKRIEGS11 Verified Customer Verified Customer

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I hBe no idea who Eric Happen is. Toyota should have st least one available car of every model on the lot at all yrs. It is expecting a lot for them to expect me to "order" am item as Toyota should have st least one available car of every model on the lot at all yrs. It is expecting a lot for them to expect me to "order" am item as expensive as a car based on a brochure or a picture on a computer and then wait a minimum of 3-4 months to actually get to see the car in person, sit in it and hopefully get to test drive it. This is a ridiculous marketing strategy! More

by BERNADETTE.BAKER Verified Customer Verified Customer

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I had a great experience at Toyota of Des Moines. My sales rep Tim got me the deal I needed and wanted to purchase a new Sequoia without hesitation! My sales rep Tim got me the deal I needed and wanted to purchase a new Sequoia without hesitation! More

by DAVID.BRUGIONI Verified Customer Verified Customer

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I had no stress buying my car. Tim was relaxed, knowledgeable, respectful, open and honest, and easy to work with. I told him my needs and budget and he found me the perfect car Tim was relaxed, knowledgeable, respectful, open and honest, and easy to work with. I told him my needs and budget and he found me the perfect car in less than an hour. Eric was a huge help. He was patient, informative, respectful and relaxed, and answered all of my questions. I felt I could call him back any time, if I had any questions. I have never experienced better customer service when buying a car. I will buy cars from them in the future. More

by CONBRIO.CAROL Verified Customer Verified Customer

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Everything was excellent, except I wish there was more clarity on what was included in our vehicle. clarity on what was included in our vehicle. More

by LSDENTLINGER Verified Customer Verified Customer

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Very professional and responsive to our inquiries and requirements. Facility was clean and efficient. Everyone was friendly and helpful…especially Debby! requirements. Facility was clean and efficient. Everyone was friendly and helpful…especially Debby! More

by TJGM5238 Verified Customer Verified Customer

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I always have a great experience here. My only concern would be to make the service department move faster. My only concern would be to make the service department move faster. More

by PAUL6591 Verified Customer Verified Customer

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Very good experience at Toyota of Des Moines. Tim was great! Will get future vehicles from them Tim was great! Will get future vehicles from them More

by DSCOONEY01 Verified Customer Verified Customer

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Great experience! Tim was amazing and very helpful! I would definitely recommend you guys! Thank you Tim was amazing and very helpful! I would definitely recommend you guys! Thank you More

by JSPILLMAN Verified Customer Verified Customer

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