Tim Bonnet | Page 15

Great service as always! I came into the dealership looking for a new vehicle. I knew I wanted a Suburban, but didn't know a lot about them. Alex was awesome! He immediately g I came into the dealership looking for a new vehicle. I knew I wanted a Suburban, but didn't know a lot about them. Alex was awesome! He immediately greeted me at the door, and found me the perfect test drive. We took a ride to my house, showed my husband and kids and he went over every feature the vehicle had to offer. When we got back, he helped me decide on a lease option. The vehicle I drove ended up being a little more than I wanted to spend, so he and Marc worked with another dealership to find exactly the right one in South Dakota that met my needs and my budget. They had it to me within the next two days, added my accessories (Thanks Tim!!), hand washed it and even filled the tank before I took off. Excellent experience and I plan to give plenty of referrals to Alex to friends looking for a no pressure, easy sales experience! Thanks Gateway!! More

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Shouldn't be that difficult Well, my wife's car had some serious work done. On the whole, a very good job. The window was another matter. The passenger window motor was stuck. It Well, my wife's car had some serious work done. On the whole, a very good job. The window was another matter. The passenger window motor was stuck. It needed to be replaced. They did the work, but the day I picked up the vehicle, I was informed that the driver's side window motor was now broke. Are you kidding me? Fine, fix it. Well, another scheduled service and they replaced the window motor and it worked. Sort of. Seemed like it didn't operate like before. A month later, the window is stuck halfway open. What? Bring it back in and they tell me its the felt track that is missing and needs to be replaced. Let me get this straight, the window motor you replaced a few weeks ago is NOW missing a part. Fortunately, Tim my service manager went to bat for me and was able to get the work done for free, and I just had to cover the part. Not happy about the whole process and the lack of oversight to make sure that all repairs were done and done at a five star level. Will be very, very concerned about future service at this location. This was a service technician issue. More

by olgravel Verified Customer Verified Customer

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Service department The service department was knowledgeable about repairs. Worked with me and my schedule to get car repairs completed.Tim let me know how the repairs we The service department was knowledgeable about repairs. Worked with me and my schedule to get car repairs completed.Tim let me know how the repairs were going,that a part had to be ordered and when it was completed. More

by BLFOSSE Verified Customer Verified Customer

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awesome Tim Bonnet help us as soon as we walked. He was very helpful and understanding. Tim is a huge access for your service dept. When I picked up my car Tim Bonnet help us as soon as we walked. He was very helpful and understanding. Tim is a huge access for your service dept. When I picked up my car he even had someone walk me out to my car to make sure I got there safety. Tim explained everything the service dept. did on my car. More

by SCHLETY Verified Customer Verified Customer

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Great people, great work Great people to deal with, was treated friendly. Drove in, told them what I needed and they made sure I was taken care of, made sure my vehicle would Great people to deal with, was treated friendly. Drove in, told them what I needed and they made sure I was taken care of, made sure my vehicle would be done when I needed it back. Great experience. More

by GILBERTSON_JOSH Verified Customer Verified Customer

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CEL on my Z06 had flashed briefly Took my C7 Z06 in because of the flashing CEL. The tech did a great job diagnosing the issue and the service writer Tim was great to work with. Very Took my C7 Z06 in because of the flashing CEL. The tech did a great job diagnosing the issue and the service writer Tim was great to work with. Very helpful and when I needed a car since mine was in the shop overnight he took care of it right away. Fantastic service!!! More

by jeff.maynard Verified Customer Verified Customer

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Chevrolet recall In and out quickly....,Luke in service explained the recall and got it done on time..Tim was helpful when I arrived and got the paper work done.. In and out quickly....,Luke in service explained the recall and got it done on time..Tim was helpful when I arrived and got the paper work done.. More

by DPANTONELLI Verified Customer Verified Customer

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excellent !! Everybody was really nice as usual from the time I got there, got the truck back in a timely matter and when I picked it up I was out of there in no t Everybody was really nice as usual from the time I got there, got the truck back in a timely matter and when I picked it up I was out of there in no time, truck was washed, inside was cleaned , I would NEVER go anywhere else to have service done or buy another truck.... More

by RON25 Verified Customer Verified Customer

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