Good location.
Good hours. Good people. Nice facility. But I’m not sure prices are as low as they could be
Good hours. Good people. Nice facility. But I’m not sure prices are as low as they could be
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by Mark.sarlitto
Feb 07, 2023 -
BMW of Darien responded
Hi Mark - I am happy to hear that overall you feel confident in our business and team! We strive to offer competitive prices in the current market, so I do appreciate this feedback. I would also be happy to discuss your interests and further assist you. Please reach out at your convenience. Thank you, Trevor Martin - Service Manager - 203-662-2027
Tim Haines is the best.
Dealer is great too. Their service is good too. Thanks.
Dealer is great too. Their service is good too. Thanks.
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by Blufflaketim
Jan 12, 2023 -
BMW of Darien responded
Thank you for leaving BMW of Darien a five-star review! We appreciate your support for Tim.
I bought my 2020 X3 as as demo model.
Tom there sold it to us. Great experience. Brought it back with in a couple a month for a problem with the infotainment system. They couldn’t get the
Tom there sold it to us. Great experience. Brought it back with in a couple a month for a problem with the infotainment system. They couldn’t get the part so the repair was temporary. Since owning the car this problem is still not resolved. The part is on back order. They never let me know anything about progress. I called him they don’t call me. My representative is Vince he is weak on every level. I push for this resolution more than they do. I would never suggest buying a car there. Sorry BMW of Darien. Sales people Tom was great, but that’s a one time experience. It’s the service that makes up your owning the a repeat experience.
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by Mark
Feb 06, 2023 -
BMW of Darien responded
Mark, while we sincerely apologize for the issues you encountered working with us, we appreciate you giving us the chance to help make things right for you. If there is anything more we can do to assist you or anything else you would like to discuss, please feel free to reach out. Best, Trevor Martin - Service Manager - 203-662-2027
Feb 07, 2023 -
BMW of Darien responded
Mark, thank you so much for taking the time to share your experience. We are thrilled to hear that our team was able to make things right. All of us at BMW of Darien truly appreciate your business and hope to see you again in the future!
Feb 07, 2023 -
Mark responded
I recently got in touch with Trevor the service manager at BMW of Darien. He made good on all the promises that he would rectify the issue in a timely fashion and has done sense. Made a very generous offer to take care of the cars. Next oil change, and I took advantage of that. It is nice to know that these issues/complaints are recognized, and that they don’t fall on deaf ears and people like Trevor make good on the promises from both the dealership and manufacturer I would highly recommend dealing with this dealership all the best.
It took the dealership 7 hours to diagnose that my car
has an air flow issue. My 17 year old grandson diagnosed that in 10 minutes. I dropped the car off at 9 and retort 3:45. I believe that the car was d
has an air flow issue. My 17 year old grandson diagnosed that in 10 minutes. I dropped the car off at 9 and retort 3:45. I believe that the car was diagnosed at the moment I arrived since I still had to wait for the car.
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by Marge
Dec 06, 2022 -
BMW of Darien responded
Marge, I am sorry to hear that your vehicle took longer than anticipated to diagnose. We strive to deliver seamless and professional service, and it is never our intention to inconvenience our guests. I would appreciate the chance to speak with you directly to see what more I can do to help clear things up. If you are willing to discuss this further, please feel free to reach out. Best, Trevor Martin - Service Manager - 203-662-2027
Professional
Consistent
Kind
Knowledgeable
Prompt
Ha
ppy
Considerate
Follows- through
Responsible
Sense of humor
Insightful
Loyal
Sincere
Respectful
Kind
ppy
Considerate
Follows- through
Responsible
Sense of humor
Insightful
Loyal
Sincere
Respectful
Kind
More
by debschreiner
Nov 01, 2022 -
BMW of Darien responded
Thank you for the great review! We are thrilled to hear that you had a successful experience working with the BMW of Darien team. Drive safely, and we hope to see you back again down the road!
This dealership is fantastic but I’m specifically writing
about Tim Haines who is been my sales rep since moving to Connecticut in 2019. Tim is extremely honest, responsive, thoughtful, detail oriented and i
about Tim Haines who is been my sales rep since moving to Connecticut in 2019. Tim is extremely honest, responsive, thoughtful, detail oriented and is a great representation for the car in the street and BMW. I am actually leaving the Bmw family to go electric with Tesla and knowing that, Tim has still been all of the characteristics I mentioned above and then some through until the end. So much so that I felt strongly to write this review and let other people know about him. if you were in the Fairfield County area and looking for a new car, I strongly suggest reaching out to Tim and having him help you navigate the options at BMW of Darien.
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by GregsoloCT
Sep 23, 2022 -
BMW of Darien responded
Thank you for the great review, Greg! We are so glad to hear that you had such a successful purchase experience working with Tim the BMW of Darien team. We will be sure to let him know how much you appreciate his help. Drive safely, and we hope to see you back again at BMW of Darien!
We have been leasing cars here for many years.
A terrific dealership with thoughtful, knowledgeable staff.
A terrific dealership with thoughtful, knowledgeable staff.
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by Wng
Over the years I have built a strong relationship with
Tim Haines at BMW if Darien. He and the team there ensure a. Excellent experience each time.
Tim Haines at BMW if Darien. He and the team there ensure a. Excellent experience each time.
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by Ward
Other Employees Tagged:
Anthony Martinez
I have worked with Tim Haines and he was super helpful.
He was very knowledgeable and super helpful. Overall an excellent experience
He was very knowledgeable and super helpful. Overall an excellent experience
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by Ozan.turan5
Timely courteous service that always seems to solve the
problem with a minimum of fuss
problem with a minimum of fuss
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by Mark.sarlitto
Other Employees Tagged:
Frank Ciardullo