Tim Haines
Tim Haines at BMW of Darien

Tim Haines | Page 3

Client Advisor

BMW of Darien

140 Ledge Rd
Darien, CT 06820

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5.0
77 Reviews
5.0

77 Reviews

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77 Reviews of Tim Haines

January 27, 2023

Dealership Rating
Employee Rating

Good location. Good hours. Good people. Nice facility. But I’m not sure prices are as low as they could be More

by Mark.sarlitto
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jaime Gonzalez

Feb 07, 2023

BMW of Darien responded

Hi Mark - I am happy to hear that overall you feel confident in our business and team! We strive to offer competitive prices in the current market, so I do appreciate this feedback. I would also be happy to discuss your interests and further assist you. Please reach out at your convenience. Thank you, Trevor Martin - Service Manager - 203-662-2027

January 12, 2023

Dealership Rating
Employee Rating

Tim Haines is the best. Dealer is great too. Their service is good too. Thanks. More

by Blufflaketim
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Jan 12, 2023

BMW of Darien responded

Thank you for leaving BMW of Darien a five-star review! We appreciate your support for Tim.

December 31, 2022

Dealership Rating
Employee Rating

I bought my 2020 X3 as as demo model. Tom there sold it to us. Great experience. Brought it back with in a couple a month for a problem with the infotainment system. They couldn’t get the More

by Mark
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Vince Pampena

Feb 06, 2023

BMW of Darien responded

Mark, while we sincerely apologize for the issues you encountered working with us, we appreciate you giving us the chance to help make things right for you. If there is anything more we can do to assist you or anything else you would like to discuss, please feel free to reach out. Best, Trevor Martin - Service Manager - 203-662-2027

Feb 07, 2023

BMW of Darien responded

Mark, thank you so much for taking the time to share your experience. We are thrilled to hear that our team was able to make things right. All of us at BMW of Darien truly appreciate your business and hope to see you again in the future!

Feb 07, 2023

Mark responded

I recently got in touch with Trevor the service manager at BMW of Darien. He made good on all the promises that he would rectify the issue in a timely fashion and has done sense. Made a very generous offer to take care of the cars. Next oil change, and I took advantage of that. It is nice to know that these issues/complaints are recognized, and that they don’t fall on deaf ears and people like Trevor make good on the promises from both the dealership and manufacturer I would highly recommend dealing with this dealership all the best.

December 02, 2022

Dealership Rating
Employee Rating

It took the dealership 7 hours to diagnose that my car has an air flow issue. My 17 year old grandson diagnosed that in 10 minutes. I dropped the car off at 9 and retort 3:45. I believe that the car was d More

by Marge
Sales Price Transparency
Recommend Dealer
No

Other Employees Tagged: Jaime Gonzalez

Dec 06, 2022

BMW of Darien responded

Marge, I am sorry to hear that your vehicle took longer than anticipated to diagnose. We strive to deliver seamless and professional service, and it is never our intention to inconvenience our guests. I would appreciate the chance to speak with you directly to see what more I can do to help clear things up. If you are willing to discuss this further, please feel free to reach out. Best, Trevor Martin - Service Manager - 203-662-2027

November 01, 2022

Dealership Rating
Employee Rating

Professional Consistent Kind Knowledgeable Prompt Ha ppy Considerate Follows- through Responsible Sense of humor Insightful Loyal Sincere Respectful Kind More

by debschreiner
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Nov 01, 2022

BMW of Darien responded

Thank you for the great review! We are thrilled to hear that you had a successful experience working with the BMW of Darien team. Drive safely, and we hope to see you back again down the road!

September 23, 2022

Dealership Rating
Employee Rating

This dealership is fantastic but I’m specifically writing about Tim Haines who is been my sales rep since moving to Connecticut in 2019. Tim is extremely honest, responsive, thoughtful, detail oriented and i More

by GregsoloCT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Sep 23, 2022

BMW of Darien responded

Thank you for the great review, Greg! We are so glad to hear that you had such a successful purchase experience working with Tim the BMW of Darien team. We will be sure to let him know how much you appreciate his help. Drive safely, and we hope to see you back again at BMW of Darien!

September 15, 2022

Dealership Rating
Employee Rating

We have been leasing cars here for many years. A terrific dealership with thoughtful, knowledgeable staff. More

by Wng
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Anderson Cherilus

March 28, 2022

Dealership Rating
Employee Rating

Over the years I have built a strong relationship with Tim Haines at BMW if Darien. He and the team there ensure a. Excellent experience each time. More

by Ward
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Anthony Martinez

March 23, 2022

Dealership Rating
Employee Rating

I have worked with Tim Haines and he was super helpful. He was very knowledgeable and super helpful. Overall an excellent experience More

by Ozan.turan5
Customer Service
Friendliness
Price
Recommend Dealer
Yes

March 11, 2022

Dealership Rating
Employee Rating

Timely courteous service that always seems to solve the problem with a minimum of fuss More

by Mark.sarlitto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Frank Ciardullo

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