Tim Islip

Another great experience with Tim and the Service Department. It was easy to book an appointment and drop off and as usual Tim was friendly, knowledgeable, and straightforward with all of the work Department. It was easy to book an appointment and drop off and as usual Tim was friendly, knowledgeable, and straightforward with all of the work needed. Been taking my Hondas here for years and see no reason to change. More

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I’ve been a customer here for years and have purchased four cars from this dealership, which is why I chose to return for service. Unfortunately, my recent experience was extremely disappointing. I ord four cars from this dealership, which is why I chose to return for service. Unfortunately, my recent experience was extremely disappointing. I ordered a part that needed to be replaced and, three weeks later, dropped my car off overnight as instructed. The next day, I received a call as if they had no idea why my car was there. It turned out the part had never even been ordered. Mistakes can happen, but what frustrated me most was the way it was handled. Brian, who I believe may have been the service manager, brushed it off as if it wasn’t a big deal that I now had to make a third trip back for their mistake. I live over an hour away, and not once was there an apology or acknowledgment of the inconvenience caused. They eventually fixed the issue a week later and provided a loaner, but the lack of accountability and basic courtesy was unacceptable. It felt as though their error was somehow my problem to deal with. It’s unfortunate, because I’ve always liked the sales team, but the service department—particularly the manager—needs serious improvement in how they treat customers. This level of customer service is not what I would expect from a dealership I’ve trusted for years, and because of this experience, I will not be returning. More

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Great service and staff. I was walked through the receipt and the work done on the car. I was walked through the receipt and the work done on the car. More

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They are honest and very transparent. They tell you if something does not need to be done yet. I came in for an oil change. A little bit early. But I am planning a road trip and preferred They tell you if something does not need to be done yet. I came in for an oil change. A little bit early. But I am planning a road trip and preferred to be ahead of schedule than behind. They informed me that I was a little early. Many dealers would have taken the money and run. Tim was awesome . More

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Everyone was courteous and professional, especially Tim, our service advisor. However, the service on the vehicle lacked attention to detail. When I arrived home, the "full oil pan light came on" I chose our service advisor. However, the service on the vehicle lacked attention to detail. When I arrived home, the "full oil pan light came on" I chose not to go over the bridge and face inconvenience, along with high volume, traffic. I went to the dealership near my home in Johnston (Grieco) They charged me twenty dollars to re-set the computer and turn off that light. More

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Tim was so friendly and kind! The service was fast and I was given recommendations with accurate time frames of when I should get it done. The service was fast and I was given recommendations with accurate time frames of when I should get it done. More

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Brian was wonderful, everything moved efficiently & when something unexpected came up, he called right away to discuss. The team also sent a video of the found issue & it was resolved..we love this dealersh something unexpected came up, he called right away to discuss. The team also sent a video of the found issue & it was resolved..we love this dealership! More

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Had another oil change and tire rotation. Great job. Friendly, professional. Easy to schedule appointment to fit my schedule. Great place ! Thank you Great job. Friendly, professional. Easy to schedule appointment to fit my schedule. Great place ! Thank you More

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My first visit for Service and I was pleased throughout the whole process. Very friendly and professional staff. the whole process. Very friendly and professional staff. More

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Tim Islip, the service representative is excellent. He is always professional and friendly. I always schedule my service on a day I know Tim will be there. He is very accommodating and goes out of h He is always professional and friendly. I always schedule my service on a day I know Tim will be there. He is very accommodating and goes out of his way to explain any necessary service and the options available. More

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