Tim Islip

Had a great experience getting my car serviced. The person was professional and very nice. It was a great experience. Will certainly be bringing my car back here. Next time I need anything. The person was professional and very nice. It was a great experience. Will certainly be bringing my car back here. Next time I need anything. More

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Went in to get my car serviced. They went over everything with me including pricing. The service was completed on time and as promised. He was very professional and knowledgeable. They went over everything with me including pricing. The service was completed on time and as promised. He was very professional and knowledgeable. It was a really good interaction, I will be taken my car back here next time. More

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The staff was very friendly and knowledgeable and the service was fast. The maintenance was done within an hour. service was fast. The maintenance was done within an hour. More

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Tim Islip was Great, A++ the Best, he kept me informed on the status of my vehicle and what the recommendations were and the additional costs. Very friendly and great customer service. Ask for Tim, he will t the status of my vehicle and what the recommendations were and the additional costs. Very friendly and great customer service. Ask for Tim, he will take great care of you. Everyone was very nice too, from the person that opened the door when I arrived, to the person who worked on my car and the person that received my payment. More

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I go to this dealership’s service dept. because of Tim Islip. He is courteous, professional, and honest. There are no pressure tactics and he always explains what is needed right away and because of Tim Islip. He is courteous, professional, and honest. There are no pressure tactics and he always explains what is needed right away and what can wait. This is much appreciated. He always does his best to accommodate scheduling and time issues. More

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First time here for service, was greeted by Tim who was so outgoing and a great personality ! Experienced great service throughout the dealership so outgoing and a great personality ! Experienced great service throughout the dealership More

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I just purchased my first car (Honda HRV) through Herb Chambers of Seekonk and had a great experience! Khurshid, Colby, Lindsey, Kevin and so many other employees made this experience great for me! All st Chambers of Seekonk and had a great experience! Khurshid, Colby, Lindsey, Kevin and so many other employees made this experience great for me! All staff was friendly and very knowledgeable. They were more than willing to help me get the exact car I wanted for a great deal! Thank you guys!!! More

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Love the service always on point and on time. Very informative during the service on potential upcoming services needed but never push for the sale of the service always at your convenience. Very informative during the service on potential upcoming services needed but never push for the sale of the service always at your convenience. More

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Another great experience with Tim and the Service Department. It was easy to book an appointment and drop off and as usual Tim was friendly, knowledgeable, and straightforward with all of the work Department. It was easy to book an appointment and drop off and as usual Tim was friendly, knowledgeable, and straightforward with all of the work needed. Been taking my Hondas here for years and see no reason to change. More

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I’ve been a customer here for years and have purchased four cars from this dealership, which is why I chose to return for service. Unfortunately, my recent experience was extremely disappointing. I ord four cars from this dealership, which is why I chose to return for service. Unfortunately, my recent experience was extremely disappointing. I ordered a part that needed to be replaced and, three weeks later, dropped my car off overnight as instructed. The next day, I received a call as if they had no idea why my car was there. It turned out the part had never even been ordered. Mistakes can happen, but what frustrated me most was the way it was handled. Brian, who I believe may have been the service manager, brushed it off as if it wasn’t a big deal that I now had to make a third trip back for their mistake. I live over an hour away, and not once was there an apology or acknowledgment of the inconvenience caused. They eventually fixed the issue a week later and provided a loaner, but the lack of accountability and basic courtesy was unacceptable. It felt as though their error was somehow my problem to deal with. It’s unfortunate, because I’ve always liked the sales team, but the service department—particularly the manager—needs serious improvement in how they treat customers. This level of customer service is not what I would expect from a dealership I’ve trusted for years, and because of this experience, I will not be returning. More

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