Tim Kral | Page 3

Took Pilot in for airbag recall, Despite the fact that we had received several notices about the recall, I was dragging my feet in scheduling the work because I thought it was going t Despite the fact that we had received several notices about the recall, I was dragging my feet in scheduling the work because I thought it was going to be a huge inconvenience and would need to find a ride to and from the dealership, etc. I shouldn't have worried. From the minute I contacted the dealership, everyone I dealt with was friendly, accommodating and so helpful. I was able to schedule a drop off at a perfect time for me, was able to use a loaner car and get to work on time, and the work was done quickly and communication was great. I was able to return the loaner and pick up my car in a very timely manner in the afternoon and get to my evening activities. The process was smooth and easy. I really appreciate all of the help! More

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Service Was glad to be worked in on a Sat so I would not have to miss work. I like that in addition to scheduled maintenance the major systems are also check Was glad to be worked in on a Sat so I would not have to miss work. I like that in addition to scheduled maintenance the major systems are also checked out. More

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Airbag Replacement Everyone was friendly and the service department is efficient. I was notified when the vehicle was ready. The length of service was as predicted whe Everyone was friendly and the service department is efficient. I was notified when the vehicle was ready. The length of service was as predicted when I made the appointment. The service department even had an employee ready to bring my car to me for curbside service. More

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Great and friendly service Terrific service in a friendly atmosphere - as always. Appointment was easy to make and the service was efficient and got the job done in a timely ma Terrific service in a friendly atmosphere - as always. Appointment was easy to make and the service was efficient and got the job done in a timely manner. More

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Professionalism by staff Was receive promptly and attended to professionally and politely. All procedures were explained to me and I was given the opportunity to ask questions Was receive promptly and attended to professionally and politely. All procedures were explained to me and I was given the opportunity to ask questions. The car rental service was super. I was called immediately the job was completed. I was given a list of recommendations for further jobs other than that for which I visited the shop. More

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I love my new Honda Civic! Joshua Jones patiently and carefully led me through the buying process. He knowledgeably answered all my questions, as did the others who were involve Joshua Jones patiently and carefully led me through the buying process. He knowledgeably answered all my questions, as did the others who were involved. The test drive went well, and I felt comfortable and familiar with most of the bells and whistles but learned about a few new ones. I love the safety feature of a back up camera. It is a joy to drive and I am happy I chose Jim Coleman Honda to buy my new car!! I have also been happy coming to the Service department! Thank you all for your great service! More

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