Tim Krolak | Page 4

Arrived early from my scheduled maintenance appointment time and they took me in. No problem! Thank you. time and they took me in. No problem! Thank you. More

by grado1017 Verified Customer Verified Customer

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It was just an oil change. Wait time was acceptable. What happened to the complimentary car wash? Toyota of Fort Wirth always provided one Wait time was acceptable. What happened to the complimentary car wash? Toyota of Fort Wirth always provided one More

by MCHARDY63 Verified Customer Verified Customer

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Y’all are making better efforts and wowing your customers, and well I was wowed last Friday 06/02 - Thank you very much! customers, and well I was wowed last Friday 06/02 - Thank you very much! More

by AJOKEADEOLA76 Verified Customer Verified Customer

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Rachel is a little clueless on just about everything and does nothing to help with any problems. does nothing to help with any problems. More

by AHILL7383 Verified Customer Verified Customer

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waiting room was an improvement over previous location. Restroom was exceptionall clean.. These improvements made the wait easier. Restroom was exceptionall clean.. These improvements made the wait easier. More

by CANDA1001 Verified Customer Verified Customer

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I always can depend on timely and quality service. The employees are always friendly and cheerful. They make the process easy. The employees are always friendly and cheerful. They make the process easy. More

by DHARMON670 Verified Customer Verified Customer

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They helped me with my problems and not a single complaint at all.I highly recommend shotinkirk complaint at all.I highly recommend shotinkirk More

by JLHMB2003 Verified Customer Verified Customer

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Mike has a heart of gold! I locked my keys in my car at H‑E‑B & was told I had to wait 2 hours for a Tow truck. A Locksmith was not an option. I decided to call Sh I locked my keys in my car at H‑E‑B & was told I had to wait 2 hours for a Tow truck. A Locksmith was not an option. I decided to call Shottenkirk of Weatherford, and I explained my situation to see if they could provide a some kind of hope! Mike answered the phone & as soon as he listened to my dilemma, he got right to work on a solution. He called back within a few short minutes to let me know he was headed our direction with a spare key. Mike went out of his way to help me & I will be forever grateful to him! More

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Professional, friendly, knowledgeable and no nonsense. And they have their best coffee! The next dealership I've been to. And they have their best coffee! The next dealership I've been to. More

by RUSS.SMITH Verified Customer Verified Customer

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DO YOUR HOMEWORK! I am posting this review to hopefully help someone before they make a purchase from this dealership. First off, please be aware that you will n I am posting this review to hopefully help someone before they make a purchase from this dealership. First off, please be aware that you will need to add $5k to whatever price you see online for a VIP warranty that isn't optional. If you are okay with this and decide to go ahead and buy, please ensure that a multipoint inspection was done, and I would ask for proof. I bought a truck from Shottenkirk Toyota Weatherford about a month ago. A few weeks later, the check engine light came on, so I took it to Autozone to find out it has something to do with my catalytic converters. After 5 phone calls to the dealership, I was able to get my paperwork along with the warranty info. I was advised there was an 8 year 80,000 mile warranty that would cover this, so I took it into a dealership in Grapevine. They advised me that the catalytic converters are aftermarket and defoulers (not a car guy, so hopefully I spelled this correctly) were used and that they were stacked. I was advised this is federally illegal, and they told me to reach out to the dealership for resolution. I emailed these pictures over, and after not hearing back for a few hours, I reached out for an update. I was advised that the pictures were sent to the service director, but since they were in meetings this week, they would get back to me. I decided to then post a 1 star review which led to a phone call from the service manager who told me the previous owner had the aftermarket converters installed after theirs were stolen and they would fix the catalytic converters if I took down my review. I took down the review and took my truck the next day. When I got there I sat down with the service manager and asked him if they would reimburse me for the $190 I spent to find the issue along with $120 for needing to replace 2 of the valve stems. I also asked if they could repair a quarter size spot where the paint was scratched, and I asked for a 2nd key. I didn't think this was too much considering the 3 hours I spent waiting for the valve stems to be replaced, the additional 3 hours for the diagnosis of the converters and now the 4 hours to drive to and from the dealership to fix the converters. The service manager wrote down my request and told me he would ask about it. When I came to get my truck, he advised me they were only going to care for the converters. I asked to speak to the GM, but he brought a sales manager to me instead. He began to make it sound like they were doing me a favor for fixing the converters to which I told him should have been caught before the truck was sold to me. He again tried to justify not making things right, but I went ahead and took my truck and left. I hope this review helps someone in the future. DO YOUR HOMEWORK BEFORE YOU BUY FROM THIS DEALERSHIP. More

by Louis.nielson Verified Customer Verified Customer

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